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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ask to have service "first thing in the morning" You people told us that day it would be 10:00 am to 1:30, I called at about 11:00am to see what time it would be, you said it would be 12:30 "on the way". Waited until 4:00 to 4:30 PM. That is unexceptably customer service. This is the third email that I have sent, without a response. My guess is, that in reality, you just don't care!
My carpets look new!
I was not dissapointed with the service. My carpets look great. I am pleased. I would hesistate to recommend your services because of the price. I have not paid that much for carpet cleaning in the past but since my carpets were new I thought I would start out on a good note. I don't think others would pay that much. My husband was a little shocked when i told him how much. I got the cleaning and the scotchguard so it was pricey.
A clean, efficent car cleaning system and fast drying.
Being a bit more realistic regarding the removal of stains on the carpet. Also, when I spoke with Zerorez representative regarding the estimate at my home a week before the work was done,, he indicated that given the job, he would waive the $8.00 fuel charge. I was surprised to see that charge on the bill, which I received on Friday, July 8th, after the service was performed.
Your technician explained what he was doing and did a great job - beyond my expectations.
Mike is such a polite young man. We like the fact that it is safe for our puppy. No chemicals, or smell, and fast drying. This is the second time they have been here, and we will not let anyone else touch our carpet. We followed the advice of Jody Dean from the radio station, and he sure was right about you!!!
Thanks Zerorez.
Merv and Name removed
I love the fact that you use no harsh chemicals. The carpets stay cleaner longer. The swervice techs are always knowledgeable and courteous. I have used Zerorez solely for the past four years. Several of my neighbors also have used zerorez and continue to do so.
I like that only water is used; that it cleans so very well; and that there nothing left in the carpet that will attract dirt more quickly.
Thanks Zerorez!
Our carpets look great!
Professional employees - on time.
All of it...the techs are always clean and very nice. The carpet is cleaned better than any other service I've ever had. I recommend your company to everyone I know.
I had some major issues from a cat with kidney disease and I didnt know she was using my dinning room as a litter box to urinate...after Zerorez got done - no stains or smells ever! That was 2 years ago!
You really get my carpet clean and its done professionally and quickly and I like your $99.00 deal for three rooms!
Superior technology. Professional personnel.
Very thorough service, very effective cleaning, friendly service man. Got out stains that I was sure were permanent.
You can be happy with the great customer service by your technician, Terrill. He did a very good job. Thank you!
Technician took the time to do a thorough job, making sure he paid attention to any spots. You can tell he is proud of what he does.
Your sales reps worked with me on the phone to get me scheduled in based on my situation as if I I were a long time loyal repeat customer.
I appreciate your returning to address a problem even after the 30 day warranty period.
Quick, simple, and very effective.
I very pleased with the service level and the results I have received,my carpets have never looked better, and I have recommended Zerorez to both my family and my friends.
PS: please tell Scott thank you his assistance in the matter regarding my air filtration system it was greatly appreciated.
Name removed
I requested pet treatment on 2 of my rooms. Not only did those stains come back worse than they had been, but new stains appeared.
A company with a great product doen't have to bait a customer with a low price and then for every little extra charge a huge fee. What started out 99.00 quickly turned into just under 250.00. Also, I paid extra for treatments that were not even guaranteed. I noticed that the attachment used did not get close to the outside edges of the carpet close to the baseboard. You should get another attachment that will get closer.
With that being said...the carpet did look great and I think it was a good value. I will probably use your company again.
Very clean, quick drying and great people. Quite professional.
Carpet was cleaner than any other service I've used in the past. Technician took his time and made sure the carpet was thoroughly cleaned. He was very professional and courteous. I was very pleased and have already recommended Zerorez to friends and family!
Good appointment process, on-time arrival and prompt cleaning of carpet
orderless quit drying and very professional great job i now have stain free carpet
My ten year old carpets never looked better! I will definitely use them again!
Very professional technicians who do good work.
The professional way your employees handle each situation. Most of all the results are amazing. I knew the job would be done quickly and all the stains were gone.