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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that I only have to clean my carpets once a year.
Prompt service, all natural and safe, friendly staff, quality cleaning
The carpets did get cleaned but the pressure of purchasing more services is too much. I just got back from having a medical procedure, still not feeling quite myself and all I wanted was my carpets cleaned and the representative kept trying to convince me that my house smelled like urine and was trying to sell me a pet cleaning for $478.00 more than the $99.00 cleaning that I signed up for. When I told him that I could not afford it at this time he reduced the price by $120.00 - with a 90% guarantee that all would be taken care of. Last time a rep came out and tried selling me an ac filter for $500.00 - all I wanted was my carpets cleaned. I understand that we all need to make money but I just don't want pressured into something that I don't need.
Excellent customer service in my experience with Riley for your inside sales and sales support. I hope management realizes what a jewel you have in Riley . Brad, the tech that provided the actual service arrived promtly with a smile and could easily comprehend what my expetations were. I am very pleased with the results, and would highly recommend to my friends and family and will continue to use your service for years to come.
Gret job cleaing the floors
The whole day was wasted waiting for call backs from your General Manager and dispatch. The calls NEVER came as promised. When the original truck arrived at 10:30 am, it was malfunctioning. The mechanic never showed up. A man came out, supposedly the cleaner's boss, they all tried to get the equipment to work w/o success. I was supposed to receive a call when new truck would arrive but no calls, despite several attempts to contact them by me (left many messages) and finally got a dispatcher on the phone who advised the new truck would arrive @6 pm. VERY POOR customer service. I am not sure I will use Zerorez again. Good job but bad service.
the technician that came to my home to clean my carpets was in and out in 20 minutes, we required 400Sq Ft cleaned. the carpet looked the same as before he tried to clean it which left me disapointed. i called to ask if that was an acceptable time to clean 400Sq Ft and was told no, 2 to 3 hours was an acceptable time. i was told a different technician would come by the next day to clean my carpets, but the same technician turned up and told my wife that no matter what he did the carpet would not get any cleaner, at that point i asked the technician to leave my home and asked for a refund. i went to Lowes and hired a Bissell carpet cleaner and cleaned my carpet which now looks good. the guy in the office was very professional and told me that was not haw zerorev worked and apologised to me and gave me a refund. the techicians that are sent to peoples homes are the forefront of the busniness and if they have a poor attitude then it reflects on the business name.
The service technician, Jamal, was extremely efficient and courteous. The finished job was outstanding. I have recommended your company before and will continue to do so.
I think you should pick a fee and stick to it. Not if a room is 1012 or 17x28. At least have the price fixed before you go out not after.
No chemicals to harm my pet or me. Dries quickly.
Professionalism of staff. No residue left after cleaning. Spots that you're unable to removed are removed by zerorez and don't return. Fresh clean smell.
You could be less expensive.
Non-Chemical odor and speed of the process...
The young man that came to clean the house was in and out in 30 minutes or less. The areas of the carpet that I wanted to be specially treated were not treated properly and it appears that dirt is already coming back. It just seemed like a "hurried" up job. When he left the floor looked cleaner than it does now.
Cleaning products and follow up
Great job. Carpets looked great. Only wish there was a way to have stretched them a bit. Will certainly give you a call when I am ready to clean my upstairs. Thanks!
This was my third time to use your company,at first I was disappointed the tech I had requested was not assigned to the job. However I must tell you I think this was the best job to date and I would highly recommned Tony in the future to any of my friends.
First name removed M
Professional results, as promised, intelligent and hard-working worker, online scheduling.
Great job - carpets look fantastic
The techs were great and the carpets were spotless after. Have already recommended this service to friends!
The carpet dries very very quickly--love that!
Also, all spots are taken up--very very pleased w/ that!
Nick was a wonderful efficient technician--most pleased!
I will always use you in the future.
HOWEVER, your lack of good on-line scheduling
(got verified over the tel), and was told it is better to call in than schedule
on-line. This admin part I did NOT like.
Good company to do business with. Professional, courteous people. Follow through is great. Our Tech, Terrell is knowledgeable and attentive. The results are above expectations. Please keep up the good work!
I haven't had my carpet work done yet, however, I loved the professionalism and courtesy that I received from the gentleman that came to my home and measured. Also, the phone calls to confirm were very nice and courteous. I will use you!
You do not misrepresent your product capability, it performs as good or better than advertised. Your in-home technicians arrived at the designated time and were very thorough in their appointed task. We were well pleased with the results.
On time, e every time
Very professional and the carpet looks exceptional! Gabe was great... I'll ask for him again!
I love that the carpet is not wet after the carpet is cleaned. I also like that there are no harmful chemicals in the cleaning process. Zerorez, has always given us great customer service and wonderfully clean carpets.
The individual (Nick) who came to do our carpets was very friendly and willing to share ways to keep our carpet looking good. The finished product was great. I was so embarrased to have anyone visit but that has definitely changed.
Happy with service, but still had some stains that didn't come out. :-(
I like the fact that Zerorez doesn't use harsh chemicals when cleaning my carpets and I feel like my carpets are really clean. They dry so quickly too. Thank you for your prompt and professional technicians that always provide the best service. I am a repeat customer and will be for many years to come.