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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It took several calls before we could get someone to schedule an appointment (we did get a call from the president, that was very nice). When the guy came out he came in and was packing up in 5 minutes of arrival. I pointed out several noticeable stains and he took 10 minutes to clean those. Overall I dont have a lot of confidence that my carpets are cleaned as well as they could be. There are a few lite stains still in my carpet. It's frustrating because I have only 500 square feet to clean but it would be nice if zerorez would have taken more care of us considering it took a half a dozen or so calls to have them come clean my little shop and then take good money for just 15 minutes of work.
Our floors looked so nice and clean. Friendly service
First, the carpet cleaning worked. Go figure?! Second, Seth and Jay were well-trained, professional and relational. They instilled confidence that their services would be successful. Well-done!!
PS How can you go wrong with a company whose acronym brand name works going forward and backward and leaves no residue behind!
The technician was very polite, clean, neat and respectful. He explained everything very well and performed the service in a professional manner. I was extremely happy with the service and the technician who did the work.
We were very pleased with the service and the outcome.
quick drying,and staying clean afterwards
Carpet was cleaned better than ever before
My technician, Luke, was very knowledgable about tackling very tough pet stains and odors. My carpets look and smell so much better after cleaning! Thank you Luke!
I like the fact that you do not use detergents or other chemicals which always appear to just attract dirt later on. Using the high temperature water makes me feel that my carpet is cleaner and not full of toxic chemicals. I also believe this method kills more of the bacteria, mold, and such that get into the filaments of the carpet. In the past, once I had a carpet cleaned, it just seemed to get soiled that much quicker-- not so with Zerorez. I have recommended it to all my family and friends.
Your wonderful product removed the stains from my carpet and left it looking beautiful and feeling clean. I'll never call another company again! Thanks also for a great experience with your company.
Discontinue the use of "scare" tactics by the carpet cleaner in order to sell additional services.
Ego friendly cleaning methods, professional technician
Friendly, courteous technicians. No chemicals, smelling residues after cleaning!!
Just what the name says--no lingering residue, just clean carpets!
Good for the enviornment & safe for my family.
We had some simple stains that should have come clean and would have if we had used or regular carpet cleaning service, but ser Rez did not get them clean, properly will not use carpet cleaning service again. With that said the tile and grout look very good, cleaned them like new.
you did a very good job. very happy.
The technicians were absolutely wonderful. Not only did they do a great job on the service we requested, they didn't try to "oversell" us on services we didn't need.
clean carpet, no residue
On time,professional people,Best job ever on the carpets.
The product yielded excellent results! I'm just sorry I didn't have you back sooner. Our technicion, Luke, was outstanding. He was on time, efficient, friendly, and did an excellent job on our carpet. I only hope we can have him back next time. Without exception, this was a great experience! Thanks to all involved!
Courteous personnel, and carpet was extremely clean.
Great product and fantastic service employee. I will never use anyone else.
It took a large spot out of our carpet. And, we were told that the spot would not return.
I like knowing that my carpets are as clean & sanitized as can be, and I can move on to other household issues--like washing windows!
grout and floor not as clean as expected. wall trim work damaged. rep coming tomorrow to give estimate on repair. I would like a refund. floor is not that clean.
This is the first time I've ever used ZeroRez. I have allergies and chose your service because you don't use chemicals. I was surprised, but very impressed at the temperature you use to clean your carpets! (No wonder most spots don't stand a chance.) Casey, your technician, was very patient with me as I pointed out where each "spot" was and whether it was originally a food spill or a pet stain. Casey was not only professional, but very thorough as well. When my husband came home from work, he commented on how clean the house smelled. We are both extremely satisfied. I'll definitely be using ZeroRez again.
The technician was knowledgable and courteous.
no chemicals the tech was friendly and knew what he was doing
I was happy with Brad the tech, he did an awesome job, once he showed up.
I was called and asked if Zero Rez could come earlier than the appointment, I said ok. Then they DID NOT show up for almost 3 hours.
That started out bad. I was told that a dispatcher should have called me back to let me know a truck had broken down. Which they did NOT. Would like for you to advertise that along with the $99 service you need to talk about the fuel charge.
I have 3 friends at work who would might use you guys, but not sure what type of service would be given to them?
But once again, once the tech show up, he was professional and did a great job. Thank you Brad..