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based on 85480 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets are builder grade and original to our home of more than 10 years. They are an oatmeal color and looked gross. We are embarrassed by how nasty they look to the degree we rarely have people over. Our son is a teenager and the carpet in his room looked hopeless. After Zerorez cleaning we are amazed at how great they look. We keep commenting to each other that we can’t believe how great they look. Replacing the carpet is not moved off our top 10 priority home improvement list for the time being. Thanks Zerorez!
The product does not leave residue.
Price is misleading. radio ad states $89 for three rooms and treatment alone was more than that. Over $200 was not expected
No chemicals.
When our 2 swivel chairs were clean, they were moved to the kitchen and the cleaning process took the stain off our stained concrete. I wish the they would have taken the chairs outside to have them cleaned and it would have saved us time and money in having to redo our stained concrete.
Very disappointed with the stain removal. Most of the stains came back after it dried. Didn't know until they showed up that it would be "a lot" extra for the pet treatment per room and even paying the extra it was not guaranteed to remove the stains, which it did not. And I didn't know until reading the paperwork that it would cost even more to "guarantee" the stain removal. Clasic bait and switch and I will never use you again. And I will never listen to the talking heads on the radio pushing products again!
On time arrival, the friendliness of the representatives that came out. The honesty on recommendations to prolong my carpet.
Timely arrival much closer to the start of the four hour window
Good results
Professional personel
Luke was very professional and took his time and did a great job
The technicians were professional and hard working. My carpets look really good. They looked terrible before. It's a little on the pricey side, but if my carpets stay clean, I'll be happy. Thanks.
employees do a good job and are friendley.
You do an excellent job of cleaning the carpets and are on time, which is important to me.
Spots were not removed. Technician was more interested in selling the protection than in cleaning. He quoted $90 for protection but came down to $75. Last year I paid $30. I need to have a redo but by a different technician.
everything!!!
On time. Friendly. Good price. Great results. What else can you ask for!
The honesty of the employees and the convidence that their product is the best
Courteous, efficient service. Priced as quoted, with no upsell add-ons.
your tech di d not show to give me an est on my carpet cleaning job i had appt i only talked to someone on the phone i was told to call back next week so i went with another company.
Prompt,polite and very professional..I have had this carpet for 6 years and zerorez is the only company that has ever cleaned it and it still looks new. Thanks for a great product.
Name removed
Your associate was very professional,got the job done quickly,my house looks,and smells great.
Thank You
Bill Last name removed
The work is quick,professional and the results are very good.
tho' darwin could not get the shower completely clean, he did the best he could and gave me a discount...what service! thanx...First name removed m.
better pricing, not so many add-ons.
no furniture was moved.
I sent in a complaint online and still have not heard from anyone. I was very disappointed with my service. I agreed to pay $89 for 3 rooms to be cleaned, as advertised. I asked about the pet stain removal on the phone but was told I could not get a quote until the "technician" saw my carpeting. The technician when in my home told me that it would be an extra $120 for 2 rooms to be cleaned with their special Pet removal process and this was a set price regardless (I could have told this on the phone but was not). He said that the regular cleaning would leave awful white spots where the pets had urinated, and it was not an option, so I was pressured into spending $234 to have ONLY 2 rooms cleaned for an unguaranteed cleaning. I was also promised that my carpeting would be dry in 2 hours. I was told this last night at 6:20pm. As of this morning, my carpeting was still very wet. Could somebody please contact me! Everybody at my work is asking me for a recommendation, and at this point I will NOT give any good feedback for this experience.
The young man was very nice pushy about extra service fees. I was mostly disappointed in how WET my carpet was. It was done by430-5 pm and was still wet by 11 pm. We had to put towels down to walk on it in order to go to bed. I haven't had that happen in years. I definitely not use your service again.
Our technician was the best. Like the fresh smell and it dried very quickly.
You are VERY EXPENSIVE on your spot removal processes. I had a few spots and was quoted $60-$70 per spot. As it was, it cost me $400+, but the remainder of the carpet looks really good.
Informative technicians who take the time to effectively treat stains, offer suggestions and share their knowledge. Cleaning without residue or returning stains.
No disappointment but nothing great either. Carpet looks the same