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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your tech was on time and very pleasant. My carpets look nice.
Our technician, Ben was outstanding! He took his time and did a wonderful job. Ben really knew his stuff! Also, very professional and kind.
Throughly, detail service. A+
After life with three teenagers, two dis and a cat, our carpet looked like it needed help. Zerorez made it look new again. Thanks!
In fact, a friend at work was talking about renting a carpet cleaner yesterday. I recommended Zerorez to them.
Rikishi did a great job and was thorough this time
This was my second ZeroRez experience. I came back becaue my carpets looked better and felt better than experiences with other companies. The absence of residue and my carpets staying clean longer is a big plus. When you leave, there is no odor and the carpets feel so soft and fresh. Also your customer service from inception to completion is tops.
Great job on cleaning, but I don't like being 'blindsided' with a fuel surcharge. I think that is wrong.
Send 2 men instead of one; it took too long. Hose leaked on my wood laminate floor. Tech did a mediocre job of cleaning it up. Did not appreciate that the tech threw his filter bag and styrofoam trash in my recycle bin. I had to clean it out and rewash down my laminate floors where he walked through with wet feet. Having said that, the carpets look great and I am impressed with the results.
Results are fantastic and the fact that no chemicals are used is the cherry on top
the guys were clean quick and polite.
Very friendly and helpful service tech and carpet was cleaned well.
PROFESSIONAL, ON TIME, PHILIP EXPLAINED ALL THE INFORMATION BEFORE HE DID THE SERVICE, THROROUGH, GREAT JOB, I WOULD CALL ZEROEZ NEXT TIME.
Chemical free process that really works and friendly staff.
I would recommend your company as thy did an excellent job in removing all the stains in our carpet and were very professional.
Everthing,Our carpets look wonderful,the service was excellent and friendly,Just all around great job.
Thank you S.Last name removed
hpw clean the carpet felt ............
Timing of appointments and scheduling
The serviceman was very nice, but I especially had him out to look at a nasty paint stain that Stanley Steamer could not get out. (At the same time, I had him clean the 3 bedrooms, which he did okay, but didn't move a stick of furnitiure - even the light pieces.)
Anyway, when I showed him the paint stained carpet in den, he didn't get down and feel it or anything. He just said "If Stanley Steamer said they couldn't out, neither can we because we use the same chemicals".
My rugs were not wet, and it did not smell afterwards. Also, the stains have not come back after a week. Thank you again.
Carpets look like new, had some stains on one area and they are gone. Will definetly be using Zerorez again in the future.
Everything looks wonderful! Brad & the other gentleman's whose name I have forgotten were such good workers. They came in sized up what needed to be done, explained to me what they were going workers. I had a family crisis come up during the cleaning. They both were very concerned when I explained that our granddaughter was missing in Ft. Worth. They were relieved when we go the good news that she had been found, wrong bus. This meant as much to me as the superb job they did. I will definitely use Zerorez again.
I LOVE THAT IT DOES NOT LEAVE SOAP AND CHEMICALS BEHIND IN THE CARPET! IT LOOKS LIKE NEW AND IS 5 YEARS OLD AND WE HAVE 2 INDOOR DOGS! THE DIRTY WELL TRAVELED AREAS ARE SPOTLESS, AND THE FEW STAINS WE DID HAVE CAME RIGHT OUT! THE CARPET FEELS SOFT--NOT CRUNCHY AFTER OTHER CLEANERS DO THEIR WORK! I WILL NEVER USE ANYBODY ELSE. PHILIP WAS VERY PROFESSIONAL, POLITE, AND EXPLAINED IT ALL BEFORE HE DID ANYTHING. AFTER HE CLEANED EACH ROOM, HE HAD ME CHECK IT. THEY WERE PERFECT! YOUR COMPANY GETS A 10+
Now that the carpets have dried, I am finding stains in the Berber carpet, den and game room, that were not there before the cleaning. Please have Brad get in touch with me at Phone number removed.
Very pleased with results but would be happier if you had something to completely remove puppy stains. Service tech was very courteous and professional.
Excellent service and great cleaning.
The fact that clean carpets are really clean. Carpets stay clean so much longer that=n other carpet cleaning companies. This cleaning was for an elderly gentleman who really needed clean carpets and he is still smiling!
Technician always friendly and helpful. Carpet looks new.
Your tech was wonderful. Very helpful & explained the system to me. Would definately refer customers... Thank you for a job well done!!
The treatment was quick, it worked great the technician was very friendly.