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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased with the professionalism of the Zerorez technician. The floors were clean like new after the treatment and were fluffy after drying.
Our technician, Ben, was very knowledgeable about Zerorez. He was very curteous, took his time and did a great job. I was impressed by the look and feel of the carpet. I won't have anyone else clean our carpets!
Brad did a fantastic job. No chemicals to smell and carpet dried a lot faster. With small children, spills happen and I'm just glad Zerorez is a reasonably priced service to help us keep the carpet clean.
Clean and fresh, no odors or residual film. Service prompt
More time and cleaning effort could have been spent on the track areas. The track areas did not come completely clean. Also the carpet was left very wet. It took about 4 hours for the carpet to dry.
We did however, appreciate the non-chemical clean very much.
When you tell a customer that they are the very first appointment in the morning the technician needs to show up closer to the beginning of the window. There is absolutely no reason to be an hour behind first thing in the morning. Otherwise the service was great which is why we have continued to used this company despite repeated struggles with the technicians showing up on time.
The two gentlemen who cleaned my carpet were very professional and let me know what would come out of my carpet and would probably would not come out. My carpet looked and felt very nice. Thank you.
The technicians were very knowlegeable, neat, and professional. They did a fantastic job on a 9 year carpet, and made it look and smell virtually new again.
Knowledgeable and friendly staff. Non-toxic cleaning formulations.
great service
No residue, clean smell bs lemon, or some perfume overlay.
Fast service.
I like that there are no chemicals used in the carpet cleaning. There was a chemical wash used on our kitchen tile that had a strong odor and caused my eyes to itch...so strong that I left the house. It would have been nice to know chemicals would be used on the tile before the appt, so that I could have been prepared. I am pregnant, and the strong fumes concerned me, however, once the grout solution was removed from the floor there was virtually no odor. The carpets took about 6 hours total to dry.
Professional, on time, super clean with quick dry time.
Super nice folks. Very capable, very knowledgable!! Really, really nice plus everything but coffee came out!! Imagine three 6 year olds, no carpet cleaning in 6 years. Our carpet was initially called "sunlight", we jokingly refer to it as "dalmation", but, now...we're pretty much back to sunlight...Thanks guys! See you again in November!
Does not leave a sticky, gummy feel to the carpet. Smells great and the most important, my carpets always come really clean. Great job.
Always do a thorough job and the techs are always nice.
Some stains did not get removed as I had hoped.
The fact that they clean without the use of harsh chemicals.
Quick & a good job!
Carpet looked great. Technician was very knowledgeable about pet stains, etc..
AS soon as your representative came thru the door he started in on the "up sell", something I find very offensive. Now we know that your radio adds are just the starting point for a bait and switch operation. The one and only reason for calling a carpet cleaning company is to get dirty carpets cleaned. Just do what you say you can do at the advertised price. Had I agreed to all the recomendations the price would have been around $500 bucks for no more than 30 yards of carpet. Not such a good deal.
You advertize one price and the job is finished you charge 3 times as much.I will not
recommend you to any body.But I will notify the Better Business Bureau
The efficiency and quality of the process and service.
You did a fantastic job of making out carpet livable again. I didn't even like looking at it, much less sitting on the floor, occasionally. Now it looks and smells great!! Thanks.
the only comment I have is that the cleaning head has left a stripe that shows the direction the cleaning head was run. I hope that after several vacuumings the problem will disappear.
Fast and friendly service, the technology used to clean the carpet.
I need to call you. The carpets look better. The living room carpet still smells really bad and we paid extra for deordizer.
You have a great product and have wonderful technicians who want to give you the best service possible. I love the fact that you will come out and retreat if the carpet needs additional attention.
I like the fact that you can see the dirt, as well as soap from other cleanings, coming out of the carpet.
The appointment was kept on time. Phillip explained the process before proceeding and asked me to inspect prior to doing the next room. Very courteous and my carpets looked before than they had with other carpet cleanings.