What our clients think of us!

Ben was doing a wonderful job when a part of his equipment failed. I am still awaiting a call from your company to reschedule the carpet cleaning!!

no chemical junk left in carpet

Joe Martin did a very good cleaning job on my carpet. He was a very nice guy. I would certainly have my carpet cleaned by zerorez again. I will recommend zerorez to my friends.

i liked everything about both.....the technician was excellent: personable, accommodating and knowledgeable.....i would definitely recommend you. KVIL was right, as they usually are.

some of the areas spots are coming back. I have just been waiting to see how bad it gets &before I call you. You can reach me on Phone number removed.

I wasn't aware until I received my receipt that I had been charged a $8 gas surcharge. I wasn't told about this charge when I scheduled the appointment or when the tech told me the total amount. When I was showing the techs the rooms that I wanted cleaned, we discussed my two hallways. WHen I have used Stanley Steemer and Dalworth in the past, they did not charge me for the hallways and I told your tech that. He told me that he found that "interesting." But when I was paying, he told me that he charged me for one hallway. I find these two instances to be very unprofessional and unethical. Charges need to be discussed before services are rendered. Since I hadn't received a receipt two days following cleaning, I called Customer Service and requested one. That's when I found out about the gas surcharge when it was emailed to me. I responded back to your rep who remailed the receipt with the above information and did not receive any type of reply or followup. Again, very unprofessional on your part. I waited until today to respond to this request for feedback, giving your company the benefit of the doubt about responding. Since my cleaning was Aug 30, I have given ample opportunity. For these reasons, I cannot and will not recommend your company. Since the charges were not disclosed or discussed prior to cleaning, I feel some type of compensation is in order.

I appreciate that you came back to re-clean a room that needed a little more attention. Shawn Locke was so very helpful and did a good job.

charge less money for pet stain removal...I truly felt like I were being gouged. It was not effective and I ended up pitching the rug anyway.

The service was way over priced. Once someone got here prices kept going up and up. Then the carpet cleaner aka salesman told me that unless I paid $65 more per room (In addition to the $65/room already being charge) I would still have urine in my carpet and wanted me to 'smell it'. I felt like I was at a Used Car Lot.

Fast, friendly, courteous service with an outstanding product.

The technican, Ben McKee, was very polite, accomadating and knowledgable. He did an excellent job on our carpets and I would definately trust my cleaning needs to your company again.

you work is marvelous! Thanks

There were so many hidden costs versus a flat rate per rug. I could have purchased a new area rug by the time he left.

My carpet looks clean ..no spots left!! The house smells fresh too. The tech did a great job, he gave some hints on how to reduce traffic pattern areas. He was on time..alittle early in fact, and finished in just over an hour. I'm very happy with your service. Thanks!

The best carpet cleaning service I have ever used, and I've used more than a few.

I like that the cleaning process doesn't leave a residue. I like that your workers are clean, respectful and helpful.

Not sure yet, will have to wait and see how the carpet does over time.

Showed up on time, did excellent work and removed a carpet stain (black paint) I thought would never come out.

The gentleman who did my carpet was very courteous, professional, and did an excellent job.

Quick, easy and high quality results

It is Eco friendly and the products tgst were used cleaned better than I had expected.

My carpets of 30 yrs. though not heavily trod, look brand new!

I will certainly use Zero again!!!

Our Tec. Ben was great. Knowledgeable,helpful and cheerful. We will want to request him again for sure. The carpets looked very clean as well.
Name removed

Friendly and informative representative who did the service.
Didn't have to wait for drying. No smell.

Nick was very very professional and did a great job cleaning and explaining everything to us.

Cleaned nicely and left no soap or smell.

friendly service, competitive price and my carpet gets clean with no residue

I like the idea of nothing left behind. There were no chemical smells in my home, just a sparkling clean carpet.

Carpets dry fast. No harsh chemicals are used. Technicion was professional and personable.

Your add in the Dallas Morning News was to clean 4 roome for $99.00. I ended up paying $261.29 for extra deep cleaning. The stairs were extra at $5.00 per stair, which was not indicated in your add. The staire were cleaned very good. The rest of the rooms also looked good until they dried. Once they were dried, stains appeared that were not visable before being cleaned. The results were that the rooms looked worse after they were cleaned. The stains appeared to be pet stains, which I paid extra to remove. The extra cleaning price only made old stains reappear. It would have been better to have paid the $99.00 plus the extra for the stairs. I don't understand how the extra pet stain cleaning that I paid for only made old stains visable after the carpet dried. I don't know if it was a rip-off or the pet cleaning just does not work.