Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83365 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2011 — Rated 10 out of 10 by G.L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Neat people, friendly, always does good work, fast, and makes my old carpet look much better.

Report a concern   September 19, 2011 — Rated 9 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was no residue smell and the technician was very careful and courteous.

Report a concern   September 19, 2011 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, and the results are as advertised. Your service tech was well trained and did a great job.

Report a concern   September 19, 2011 — Rated 6 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pricing was misleading. Spots did not come out even though I paid 5x the expected price.

Report a concern   September 19, 2011 — Rated 5 out of 10 by E.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was prompt and courteous. The centers of the rooms look beautiful, but the edges are darker and appear not to have been cleaned. I admit that they looked like this before, but I was hoping that the cleaning would improve that appearance, but it did not. In some cases it appears that no effort was made to close the door to do the edge behind the door.

Report a concern   September 19, 2011 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and excellent service. And my carpets look GREAT!

Report a concern   September 19, 2011 — Rated 4 out of 10 by L.A.D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am very disappointed in your telephone service staff that makes the appointments. I called for the 4 room special for $99.95 and when Luke came he had me for 3 rooms for $99.95. Your phone staff should ask more questions regarding pets and additional room charges. If they would have asked me up front and I could have planned for it, I probably would have gotten the pet treatment - BUT - I guess they make a very general statement during the conversation that did not ring any bells when it was made because I was shocked when my $100 service was going to be $220. I only did the basic service plus 1 additional room. I had recommended you to friends and I don't know that I would be so inclined to do that in the future now that I had my bad experience. Tell people in advance about additional charges - not when the technician arrives to do the carpets.

Luke was an excellent technician with great customer service skills and tried very hard to make my service the best.

Report a concern   September 19, 2011 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The safety of the chemicals. The efficient and courteous employees.

Report a concern   September 18, 2011 — Rated 8 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not sure.

Report a concern   September 18, 2011 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All the stains in my carpet are gone, my house smells better, and the carpets look great!

Report a concern   September 18, 2011 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

eco and pet friendly dried fast

Report a concern   September 18, 2011 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap, knowledgable and friendly service, really clean carpet!

Report a concern   September 18, 2011 — Rated 10 out of 10 by P.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that my carpets look almost new. The young man (Ben) explained what he was going to do and he took care of most of the spots that I was concerned about. This was the second time that I had used Zerorez and I will definitely use the company again.

Report a concern   September 18, 2011 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Guys were punctual & neat in appearance. Things were explained to me if I had questions.

Report a concern   September 18, 2011 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet has never looked better after a cleaning and your technicians were friendly and professional. I will use zerorez again and recommend you every time

Report a concern   September 18, 2011 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very curtious and professional. He did a wonderful job!
I have used zero Rez in my last two houses and the no residue system not only cleans
the carpets, it leaves them feeling soft rather than stiff and soapy. I will definatly use zero Rez again!

Report a concern   September 18, 2011 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets turned out more beautiful than I expected! He even got out PAINT that was dried into my carpet for a couple of years! The carpets dried very quickly, and my whole house felt very fresh!

Report a concern   September 18, 2011 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to my home was on time, polite and made sure that I was going to be pleased with the results before he completed the entire carpet cleaning. The carpet looked great when he was finished and there were no surprised regarding price.

Report a concern   September 18, 2011 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have never had great results with other carpet cleaning companies. I did with Zerorez. My carpet is 15+ years old & it looks close to new. I have already recommended Zerorez to a good friend. Paul was very professional. I will request him for our next cleaning with Zerorez! First name removed D.

Report a concern   September 18, 2011 — Rated 10 out of 10 by D.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet was cleaner and dried faster.

Report a concern   September 18, 2011 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, good quality work, kept me informed about arrival time.

Report a concern   September 18, 2011 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very personable and very knowledgable. Did a great job.

Report a concern   September 18, 2011 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

have used you several times and have always been happy with your product and service. thank you.

Report a concern   September 18, 2011 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no hype, just a great job like you used to get anywhere in America years ago
it is just good to find someone who is honest and looking out for your best interests

Report a concern   September 18, 2011 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good, dependable service

Report a concern   September 18, 2011 — Rated 8 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was told the carpet would dry in 2-4 hours, which I knew wasn't true. It took overnight. I wasn't bothered by the fact that it didn't try, I was bothered by the fact that I was told it would

Report a concern   September 18, 2011 — Rated 8 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not hide the extras. On the advertisement getting 4for 99. Pet stains up price for a total of 180 little high but you were already here.

Report a concern   September 17, 2011 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Price Reduction

Report a concern   September 17, 2011 — Rated 2 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price and level of service were Vastly disproportionate. I still have areas which are unclean and I paid over $700 for my service. I would not recommend Zerorez to others based on my experience.

Report a concern   September 17, 2011 — Rated 10 out of 10 by F.A.G.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dependable service, and excellent customer service.


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