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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service providers are always professional and friendly. The cleaning itself is always amazing, I don't know how you do it but the carpet always looks great and smells wonderful!
Luke was very professional and efficient. He went out of his way to help me move a few things and gave me treatment upgrades in some problem areas. I would highly recommend Zerorez and Luke!
The service was excellent!! The carpets looks wonderful with very minimal chemical smell afterwards. The crew was extremely polite & provided quick estimates & quick, efficient service. Overall, great experience!
Quality service. Best results of any carpet cleaning service.
Non toxic and pleasant employee. Nice results.
Good job very very satisfied your employee was very friendly and professional. Tba.
Thank you
I have listened to the radio shows talking about zerorez and I must say that I have recomend your service to three other peeople so far.
Carpets are left very clean and fresh Carpet spots do not reappear.
Dries fast.
The service technician was very friendly and informative. I feel that my carpet is cleaner with this service than it has been with other services.
However, I feel that your office staff needs more training in informing customers up front as to options of services and costs involved.
I've used Zerorez since before they were called Zerorez and have always had great success. The spots really do NOT come back!
Excellent job -- exactly as advertised.
I guess I just expected my carpets to feel better than they do. I see that they are cleaner but they are not fluffier than they were. They are still flattened down and not soft like I expected cleaned carpets to be. I won't say I'm dissatisfied but maybe just not as happy as I thought I would be when my carpets were cleaned.
disappointed by the carpet cleaning services I received from Zerorez. The technician that cleaned my carpet was so concerned with up-selling services that he did not focus on completing the basic services as promised by the company. I suspect that there are areas that the technician did not even attempt to clean since they were dry to the touch after he cleaned them. The high traffic areas that I wanted cleaned look as if they have not been touched. My carpet is good quality and has only be in my home for a year. In addition, I was not given a receipt for services rendered, and I was told that it would be available online. I was displeased with my carpet cleaning services, and I contacted the company to have them return and try cleaning the carpet again. A technician was supposed to come on Friday, September 26, but he did not show up or call to reschedule. At this time, I am requesting that my money be refunded since my carpet was not cleaned properly.
Thank You
virgie
This was the best experience I've EVER had with any carpet-cleaning company. Carpets actually dried quickly, there were NO chemicals used (which also meant NO chemical smells!), and everyone I dealt with at Zerorez was extremely professional. My carpets look amazing! I couldn't be happier with the quality of service and the price. Thank you, Zerorez!
The technician was on time, very personable and did a thorough job. I was very happy with his service.
Quick and easy.
I liked JOE your tech that came out, he's the first one who actually cared about my carpet and had pride in his work, he actually came to clean my carpet!! Love Joe!!! You should be proud. I've had the 15 minute lick and a promise, Joe worked a solid hour, got my moneys worth and carpets were AWESOME, thanks Joe!! And thanks Zerorez, you have the best cleaning process on the face of the earth, you are cleaning my daughters home as I type this!!
It works better than the alternatives, the carpet stays cleaner longer, the service technicians are quick and friendly, the price is comparable and reasonable, and y'all will come all the way out to our town. Thanks for a second positive experience. We'll be using you again in the future. We have already recommended Zerorez to many friends.
Service men were great! Professional, kind and friendly.
When you are service oriented, don't over promise and under deliver.
I will recomend to friends but will tell them to follow up on
commitments made.
Guy are polite and products are eco friendly
Good job in cleaning.
Very Professional, and the carpets looked gret when finished.
On time great job and very friendly service.
The technician was terrific and my carpets came very clean. They felt very clean under our bare feet, without that "crunchy" chemical feel.
The professionalism of your staff and the pride they take in doing their job in making sure are you satisfied is very refreshing. I have recommended your services to friends and family and will continue to use you for all my cleaning needs.
The technician went out of his way to make certain I was 100% satisfied with the carpet cleaning services he provided. He was professional, friendly, and one of the most pleasant service people I've dealt with recently.
Polite, clean, fast, thorough.
Customer Service, my service tech.(I think his name was Keith) was very friendly and helpful. Most of all he did a fantastic job on our carpet cleaning.
The tec Philip was polite, knowledgeable, a pleasure to have in my home. Fast and on time. I would recommend him to my friends and clients {Interior Designer].