What our clients think of us!

I felt like some of the wear spots should have gotten cleaner

Great service, with knowledge of performance. Our service guy, Chris, had answers to all my questions and took time to explain the answers to me. Thanks Chris!! Great job!

Professionalism. Excellent job of cleaning.

Joe was awesome, very careful not to damage the walls, pleased with the results.

Your technicians and service always meet or exceed my expectations.

Number 1 reason is that I had some issues that I called to talk about and after talking to 3 different people who had 3 different answers I was told someone who could answer my questions would call me back and to this date no one has returned my call.
We heard your ad on KLTY and called to take advantage of the $99.00 for 4 rooms and 2 tickets to the state fair. My wife could not get a scheduled time when one of us could make arrangements to be there so our daughter agreed to be there in our stead. My wife agreed to the 20th and was told we would get a call 24 hours prior with a time.
Tuesday 9/20 was our scheduled day. We gave our daughter a check and said no extra charges and dont forget our fair tickets. The Tech came and at THAT time said your process will strip the scotch guard off our carpets and that it would cost an additional $30.00 a room to replace it. My daughter said no because we had told her NO EXTRA CHARGES. We should have been told the day we called to set the service up that your process strips the scotch guard off. We would have never set the service up. Secondly, your tech said you were out of fair tickets. Another thing we should have been foretold, that is false advertisement. Thirdly, being the new customer that we are, not being foretold of your process and not receiving our advertised state fair tickets, he refused to clean a 3 foot wide by maybe 8 foot long hall. Worry Free carpet cleaners, whom I have used many times and always does a great job, always cleans my hall and never charges me for it. Fourthly, we received an email with our charges and I was appalled that we were charged an $8.00 fuel charge. We would have NEVER agreed to that. Lastly, when I called to complain, I was told by the first person that my state fair tickets were in the mail in which I replied you need to let your tech no that because he said you were out. She said she would have someone call me back so we never addressed the other issues. The 2nd person told me tickets were no longer available for appointments set up after the 18th. My wife set our appointment up on 15th for the 20th. Sounds like bait and switch to me. Even if you MEANT appointments that would OCCUR after the 18th, my wife was not informed that tickets were not available. Again I was told someone would call me back to address my issues. The third person I talk to was a s dumbfounded as I and told me I would get a call back to which has yet to happen. I am trying to be patient and understanding, but if I have not received a call back by Friday, I will be contacting KLTY to express my concerns.

I think we were way overcharged for what was done. I was quoted a special for the first three rooms of $99.00 plus the fourth for around $168.00 then $50.00 dollars per room for sealant. So that would have been about $368.00. We had two oriential rugs which they had to look at on arrival and we added our stairway. Our bill was $1,255.01 so I guess the stair way and oriental rugs were $877.01. That's ridiculas !!!! I will never use you again !!!!!!

I was told i'd get a phone call 30 minutes before......I did not. I was told i would be the 8:30 time slot....he got there at 9:30.

I own my own company, so i get morevthings than most....but i think most folks can't work in a 3 hour arrival window. I think your routing mnanager needs to a fire lit under him.

Outstanding job done on all carpets throughout house, looks like brand new carpet.

Brad was super nice and friendly, but most importantly, very knowledgeable about carpet stains and and the cleaning process. The carpet in one of our bedroom's was embarrassingly dirty. I thought we might need new carpet. I was amazed at the results. Thank's Brad.

The fact that you leave no residue behind. Your phone people need to enlighten the customer about the upcharge for deep cleaning instead of just metioning the $99 special it would make for much better customer relations. Your tech did an excellent job and did a one+ service not charging extra for the deep clean; as my wife was very upset that we were not warned in advance of the deep cleaning up charge.

Clear, direct, efficient and informative. The professionals were on time, they reviewed the working area, gave direction for items that would be impossible to clean and cleaned what could be cleaned very well. Very pleasant experience.

They are safe.

was quick and got out all the marks and stains

They were very polite and did a good job with the carpets.

The product is excellent and my rep was courteous and knowledgeable. He was on time and professional. I would not hesitate to use the service again!

I heard about Zerorez on 94.9 KLTY and decided to give them a try. I have a 2.5 year old toddler and a baby on the way and the carpets were looking pretty spotty due to several "sippy cup incidents". The technicians that came to my home were very friendly and polite. The lead technician, Joe Martin, did his best to work with me regarding the cost of cleaning the carpets as well as the tile in the kitchen. Although I opted not to clean the kitchen tile due to it being an unbudgeted expense that my husband and I had not saved towards, Mr. Martin made several attempts to work with me on the price. I love how clean the carpets look! I would definitely recommend Zerorez and have already done so. I liked the fact that my toddler can run around on the carpet and I didn't worry about her getting into any chemicals.

very professional - but I do hate that you are asked to add on "extras" that are extremely costly

Technician was wonderful. He was honest about which stains and areas he could really make a difference in. We have some very damaged carpeted areas and he recommended replacement as did another company. Thank you for not treating these impossible to clean rooms.

My lamp was broken when my end table was moved. I was not told and found out later, when we moved the furnitue back!

Good products and very fast shipping

Your Company employeed staff was courteous, efficient, and did an excellent job on my carpets. The Zerorez cleaning method is excellent. I would highly recommend Zerorez.

Personnel are very friendly and professional. They demonstrate product before they actually do the procedure. They answer all of your questions and are very thorough in
their work. The products clean very well and leave your home and carpet smelling fresh
Was very pleased with everything.

No chemicals, no odors, safe for my pets. Professional service delivered by an experienced technician. Superior Service!

I like how it is easy to get an appointment and that you don't use chemicals on the carpet. But, when my carpets were cleaned this past Saturday it has taken OVER 24 hours for my carpet to dry!! I'm not sure if the guy just didn't suck up the extra water or what. It has never taken this long for my Capet to dry. If you can call me please do. Phone number removed Name removed

The carpets were cleaner than any other professional company that we have had previously!

My carpet looks great. And I feel like it is clean.

I was very happy with the services provided by Zerorez. I will use you again and recommend you to all my friends.

This is the second time I have used Zerorez and so far the service has been great - the techs seem to know what they are doing - I have been satisfied with the end result - only one small issue - I had you clean my chair - tech said it was kinda like dry cleaning it - well please let the customer know to open the windows - the fumes knocked me out for hours - I never made it back to work the fumes were that strong -
I have heard Gene and Julie talk about you on the radio - the last time you gave me a certificate for a jewelry store - no I never used it - I think there are maybe only one of the stores in the surrounding area and it is not an area I am familiar with -
Thank you for taking the time to listen.
Name removed

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