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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are really clean
Your technician was very professional and seemed to really know what he was doing. Also, he was on time! We also liked that he was able to restore what we thought was a ruined carpet. The carpet looks awesome now. We will be calling Zerorez next time.
very clean, does not take long to dry, very fast service, tech did all 4 rooms in half an hour, carpet looks awesome, and i thanked jody dean for contining to spread the word, i will never use another service guaranteed
thankyou
We were overcharged for the services, and the credit card was supposed to be refunded and it hasn't been. It has been 2 weeks, and the credit has not been processed. I leave messages regarding the matter and they aren't returned.
Fast and really effective, and I like that you use products without a lot of soap and chemicals.
Everyone from the person I called to book the appointment, to the man, Jamal who came out and cleaned the carpet were helpful, friendly and professional.
On time. efficient. cleaned as promised, left spaces neat and ready to be reoccupied.
That you have people on staff and not 'rent a cleaners', that it doesn't take all day to dry the carpets, that they are clean and makes you feel good to walk into the house.
Only criticism: when you say you have 4 rooms for $99, please disclose that the room size is a certain size and that one room could actually be counted as two.
Include the deep cleaning and protection spray in the initial cost.
There are no chemicals so it is is safe from my kids to be around. They were very prompt and did a great job!
The carpet and tile floor cleaning is very good. The person who did the work was professional, courteous, and did the work in a timely manner.
My rugs look and feel like new - very happy with your service and with Nick Gibson who cleaned my rugs.
Prompt, friendly, and informative service technician and thorough cleaning of my carpets.
you do a thorough job and leave our carpets spotless.
The technician was very friendly and efficient. The job was done very well. The only suggestion I have is that there should be a way to clean corners, and they should clean up overspray on adjacent floors. The corners not being cleaned bothered me because I think the floor shoulc be cleaned in it's entirety, and not limited by the equipment's ability to reach corners. The floor in general, was cleaned very well. It looked new when it was complete. Thanks!
On time, budget friendly, great results and friendly staff!
This was my first time to have carpets cleaned. I was disappointed to learn that in order to achieve what the Ads proclaimed, there would be several additional charges. My front room, which is ten foot wide, was 2 feet "over the limit" in length, so I had to pay an additional $30.00(the whole rest of the room only cost $25)! The water line running from the truck to the house, burned a line in our grass. We have since mowed but the burn line is still there. I'm sure my carpets are clean but there is absolutely no difference in their appearance. Our technician was very courteous and I am sure he was only doing as he has been trained. We were also disappointed that there was no clean up after the job was done. We were left to clean up several water spots left all along the foyer and down the hall and the hose had left black marks all along the corners of the hallway. I have heard your Ads several times on KLUV, and was anxious to try your service. I wish I was told of all the Additional Charges(charge to remove any stains, charge to treat walkways, charge to put protectant that was removed during cleaning back on the carpets, etc) before my actual appointment so I would have been better prepared as to what to expect.
Paid for spot removal and spot not removed once carpet dried. There are still stripe like marking/pattern from the head of the steam cleaner on the carpet which I have not had from previous gleanings.
We have had carpet cleaned several times and granite sealed and air ducts cleaned. Next plan is to have tile cleaned and sealed. We love your services.......mostly that you really do what you say you will do.!!!! I have recommended you to my friends still using old technology.
Attention that tech's gave my individual needs
Fresh clean smell of carpet without all the chemicals and doing what it takes to get csrpet cleaned
Technician was very professional and courteous. Carpets were clean and not sticky.
I was very happy with the results.
You do a great job very professionally cleaning carpets that generally dry quickly.
Bob McKee, the owner and developer of the Zerorez process, delivers on his promises. His extreme dedication to his craft is seen in every carpet and sofa that is treated. The high professionalism amongst his employees should be considered the standard for all companies. You get results with Zerorez.
Keep up the good work!
Name removed
Dallas, Texas
Have used Zerorez twice now and I'm so impressed not only with the results of your product, but also with the technicians that you have sent out. Both have been extremely knowledgable of your product, provided excellent service and were able to answer all my questions.
I have spots that appeared and some that re-appeared the following morning that were not pet stains or ones we discussed would not come out. The cost of my service was triple what I was quoted (understandibly) due to a large amount of unseen pet stains, but I could have done exactly the same on my own, as the stains are still there with the UV light I have at home. They were not physically visible before to the eye and still are not. The odor however, is gone and I appreciate that. I will be using my home steamer this week to clean the blackish spots that appeared in my living room that were not there before.
No soap, how clean you get my carpets and you care about the environment.
Got our very old stains that I didn't even know what they were.

They really did a great job on my carpets and I will have then come back when i need to do they again!!