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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks great.
Scheduled appointment one week in advance requesting an appointment time 8:30 to 11. Was called the morning of my appointment and told they forgot to call me to let me know when technician would be out so he would be there between 11 and 1:30. After I made 3 phone calls to the office he finally showed up at 4:30. Called the next morning and told them a spot I paid extra for treatment was still very prominent and he didn't clean under a coffee table and sofa I told him I would move so he could clean that area. After telling me they were booked up for a while I was put on hold and then told they would be at my house between 5 and 7. Well once again they didn't show up or call! You could give me my money back so I can call another company who will actually show up and do the work.
I like the fact that no soaps or chemicals are used and yet the carpets are absolutely beautiful! The carpet is clean for a much longer time than it ever has using other carpet cleaning companies. The technician that came on October 3 was very thorough and cleaned the carpet better than it has ever been cleaned.
Everyone I interacted with was very professional & the carpets look great!!!
Everything was great. The service technician was prompt and easy to talk to, he did a great job. The quality of the cleaning was superb.
I had part of my sectional cleaned and it looked like new.
always makes my carpets look good, when i think they can not be saved.
The biggest improvement to me would be in the area of cost. I like Zerorez, but hesitate to call because it's expensive. I would be more enthusiastic if you bundled in the fabric protectant or other services for a comparable rate rather than accessing upcharges for every little thing.
The courteous and pleasant technicians, their effeciency and the result of their work.
No chemicals no smell and the technician Brad was wonderful!
Carpets look great, but your service is VERY expensive compared to others. Maybe offer better packages.
This was my first experience with zerorex - Upon my sister's advice, I called and was thrilled to death with the results. Unfortunately, my carpet had not been cleaned since installation (3 years) and it appears brand new. The technician, Jay, was not only very courteous, but explained the entire procedure and treated me and my animals with respect. I look forward to Jay coming again and cleaning my carpets. I cannot thank you enough for the time, energy and custom service you provided and, will recommend your services to ALL of my friends. My experience from the receptionist to the technician was one of appreciation and look forward to doing business you again. Thank you again.
I like the fact there was no odor during/after the cleaning.
The carpets always come out great and I like that there is little to no residue left since I have a sensitivity to chemicals. Also, the reps are so nice. I wouldn't use any other company.
my carpets really are cleaned what i like least is the customer service dept dont know what they are doing and they didnt tell me about the fuel surcharge of 8 dollars
Some very bad, old stains were removed. Service was fast.
Service was prompt and professional
carpet looks great, employees are courteous and professional
Clean, professional, and went the extra step. Loved the in-line filter showing all the dirt getting removed from the carpet and rugs. I tried to offer the workers a tip but he wouldn't take it, citing company policy. Wow. I would have been happy to give it. The service was worth it.
Employee was very helpful. Did a wonderful job in a short time. Showed up as scheduled.
No chemicals. Fast. Fast drying. .
clean efficient and great service
The technology-no residue or soap film, yet perfectly cleaned. Also your tech was very nice and did a great job.
The service was excellent and the gentleman that did the service was professional and very informative about what he was doing.
Service guys were great. Very willing to please and explained the services as we went along. My only reservation is the cost of the cleaning which seemed to be too much.
Keith was very nice and the job he did was FANTASTIC. I have already told three neighbors and have added him to our neighborhood vendor list.
Our service tech was very helpful in identifying our problem areas. I would recommend them to anyone who needs a deep cleaning!
We feel that our carpet is truly clean without any residue left behind. In every instance, we have been very satisfied with the results and the people who have come to our home to clean our carpets.
The work was much better than I expected as I had numerous pet stains that had built up for some time and that I could not get out with store-bought cleaners. The time involved was minimal, including drying time. The service tech was professional, honest, and dedicated to doing the work well.
Good cleaning job and very professional service. Prompt and attentive.
The technician who came to do my service was named Ben. He was very friendly and professional. He did an excellent job of explaining the services he would provide. I also appreciated that he didn't try to sell me unnecessary services. Thank you for the excellent service!