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based on 83367 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez is quick, professional and always courteous. I won't use anyone else.
I thought Jamal, my technician, did an excellent job of analyzing, advising, informing and performing. Good for him and good for Zerorez. . .your training is working!
It was more expensive than I expected. The room I had treated for pet urine was only 9'x9' and only needed to be treated around the baseboards. The man that came out was very nice and efficient and on time. I am happy with the service but was surprised by the cost.
First, it's "all green". I guess mostly it is because our carpets looked much cleaner when the technician left than other companies we've used in the past. We hope they will stay that way as in the past stains have resurfaced. As I was at work for most of the time the technician was here, my husband explained how he took his time looking at our filthy carpets with some sort of blue light & also took great care in pretreating all of our pet-stains. He didn't seem to be in a rush to clean & get out! I will ask my husband, I wish I knew his name! Fantastic job!
I liked that there were no chemicals. The service was fast and effecient. The only advice I would give to your company is that when someone makes the appointment talk to them right then about extra charges and how much those charges are. My total was double the amount of what I prepared for. Because I agreed to the top carpet treatment for two areas. But I really was not prepared for all of the increased cost. And in todays economic situation, like most family we are atching every single penny.
Other than that one surprise, Your company is wonnderful. Thank you so much!
Personable associates and have much success with you company up until this past experience.
no residue and clean carpet; however as conveyed in my email to you yesterday, I do not like the technician asking for upgrade level of cleaning once in my house. Sure I want my carpet as clean as it can be. I don't believe the extra money paid gave me any different results in the usual 30 minutes it takes to clean my 3 rooms. Your company has cleaned my carpet many times and I feel this pitch from the tech in my home is only putting more money in your pocket and not giving me any additional service that I haven't had in the past without the last minute sales pitch. I would like to know what the tech did in the same time frame and with the same equipment that warranted the extra $60. I expect the best service you offer at the price you advertise and not have to pay $60 more dollars to get 80% more dirt from my carpet. If you want to have different levels of cleaning services tell me in the advertising or when I make my appointment. This will be passed on to my friends if they want to consider using your company for cleaning services.
No harsh chemicals, safe for pets and children
On the heavy traffic, exp in front of the door to tke bath room and to our Master bedroom there is still a spots.
Thanks.
Christine
I am happy with the areas that were redone recently. I can see a huge difference between the areas done on the first visit and those done on the second. I am glad the first tech is no longer with your company his rushed work and inattention left our home with less than quality work. Thank you for sending others to correct what he missed entirely. I only wish all our carpets had been done by them the first time!
One room returned with major pet odor after a couple of days. The carpet looks better, but smells as if we haven't cleaned the carpet.
Decrease your prices. Keep your trucks better maintained.
You are the only service that has been able to get my floor and grout really clean and your technicians are all so professional and friendly!
The carpets always look refreshed and you offer a lot of different services.
What I like was the my carpet dried so quick and the services man was so very nice.
Great results! My carpets look amazing! The technicians were very friendly & knowledgable!
How the carpets look when you get done. Always a great job.
The gentleman who did the work was very polite, efficient and did a great job. Also he
was on time, which is important to me.
Name removed
Great customer service and very clean carpets.
After drying the carpets are soft and not crunchy. The service people are very professional. They do an excellent job and are very informative and personable.
I like that Zerorez does all of it's cleaning with high pressure steam.
It really does what you all said it would do. My carpets were extremely dirty, with lots of stains. Jay was able to get them all out. It was amazing. My carpets look and feel brand new. And the fact that they are now sanitized, makes me feel better about having my kids lay on them when they are watching television. Awesome Job .
That 'green' solutions are used and that the carpet is not left soaked. It only takes a couple of hours for the carpet to dry and there isn't a chemical smell left behind. And the carpet looks Great!
In your ads let people know that "Yes" you do remove pet stains etc. but for an additional cost. After the Jody Dean deal of $99 for 4 rooms it cost me another $60/room to have stains removed and some of the stains are already back.
My carpets were so dirty I thought I would have no choice but to replace them. Now they look almost like new!
I would strongly recommend that anyone with pet stains not use zero rez. It looks beautiful when they give you their book to testify as to their service but when it dries its worse than before. My wife and I are ripping up the carpet and putting hardwood down. Too bad it cost so much to learn the cleaning.
In fairness the tech stated that this would not work for pet stains.
Very professional service tech and carpets look almost new!
My carpets did NOT look clean the next day, and my sofa (which was the most expensive to clean) looks exactly the same as it did before the cleaning. Not very satisfied with the job.
The carpet was not completely cleaned. my husband rented a carpet cleaner and was able to clean the carpet better than Zerorez. The carpet is not old and was not very dirty to begin with before Zeorez came. After my husband cleaned to carpet the water was very dirty.
The Zerorez advertisement is “leaves ZERO residue” that maybe so but it still leaves dirt in the carpet.
Also there were all these additional costs that doubled my final costs.
I am NOT a Fan.
Zerorez recently came out earlier in the week and I hate to say I was very dissappointed with their service. I get my carpets cleaned often so I know what to expect and for the $230 dollars I spent I felt jipped after they left. It took probably 40 minutes or less to clean my whole upstairs. The tech was acting rushed and simply cleaned my carpets as if he was fast vaccuming. I've heard nothing but good things about zerorez so I was shocked to be left feeling unsatisfied. To top it off the lady on the phone mis quoted me which happens but I didn't like the pressure to just say ok to the extra $100 dollars he said it was going to cost me. I told him I wanted whatever I could get for the quote I recieved, so I wanted to have some rooms not cleaned, but he wouldn't drop it and kept pressuring. I'm glad I didn't say yes to cleaning the other spaces for the extra $100 dollars, after seeing the job I received on the rest of the house, I'm better off going and renting a machine from home depot and doing it myself.