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based on 83369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was efficient and very professional. The no residue aspect was key to my selection of you. This was my 2nd experience with zerorez.
Did a great job!
Got the stains out of my carpet!
You didn't disappoint at all. For me the extra processes are worth paying for, but they are quite expensive and most of the people I know can't really afford it. They'd rather use a good system and not pay for the extras at such a high cost.
The guys were very good and professional. Explained everything well, did a good job in a timely manor.
Professional technician who was very knowledgeable about the products available for my particular needs. My carpets look like new and they are over 17 years old. A great value.
The cleaning job was good, but we didn't like that our service man came about 6:00 P.M in the evening. We called somewhere around two weeks ago to make the appointment and had no idea we would be last on the list for that day. When we were called and given the "window" time several days ago, and told it would be between 4:30 and 6:30, we tried to get an earlier time. Our request did not matter. They would not accommodate us. This was a terrible time--it ruined our whole day, having the furniture in disarray all day and night and keeping us from cooking dinner. If we can't get better service time, we doubt we'll use the company again.
I appreciated Deborah in Customer Service helping me understand the special.
I also thank Zerorez for not advertising a special than hiding unexpected charges like some other cleaning services do.
The crew was professional and did an excellent job, I would be pleased to recommend your company and I will use you again.
We had both our carpet and tile cleaned. The carpet looked good but we had to have the technician come out to clean the tile again. The grout looked faded and uneven. The technician was professional and used another cleaning agent but both times the grout looked worse than before we had the tile cleaned. We are trying
to figure out to we can make the grout even again.
The friendly service. Your honesty on what you can and cannot accomplish. You provide excellent service and do what you promise. I like that.
The carpeting looks just like new. There is no odor and the carpeting dries very quickly. It does not seem to have recurrent spots like I have had with other carpet cleaning methods. I do have year old Stainmaster carpeting, so I did not have spots with this carpeting like I have had in the past with pets. I have used ZeroRez for 3 years now.
Everything smells fresh & clean & looks great!
Good job
Excellent! I was also very impressed at the fact that somehow I got a quote that was lower than the actual cost and after a call to the office they honored the quote. Wow ... thank you!
For one thing my carpet looks and smells great,I felt that I got a good deal, and yes I would recomand them to my friends,they did the job quick and the carpet dried in a couple of hours like they said it would Im happy.
Very nice work,I'll continue as a repeat customer. Repeat customers should get a financial break.
Competent technician, and efficient also.
I like that they are environmentally friendly and carpets dry quickly. No soapy residue is left. I "talk it up" about Zerorez every time I get the opportunity - even mentioned it to a cousin today at Thanksgiving dinner!
We truly thought our pet stained carpet was doomed, but decided to have your company give it a try. . . IT LOOKS LIKE NEW! Thank you so much!
Chemical free cleaning, the technicians cleaned three rooms and a hall in about an hour.
Courteous,professional service and outstanding results!
Got my carpet very clean. Philip was very courteous , knowledgable , and very professional
Courteous ...professional ....don't use soap....no attempt at massive upsell ...don't over promise....set realistic expectations
No smell, quick drying, fast, courteous service and carpets look brand new.
After the cleaning, the rug was wet so it looked fine. But when it dried it is spotty.
Cleaned stains and gum from carpet that I thought we never come out!
Your representative was friendly, efficient, courteous, and helpful. He did a great job with my carpet.
our technician was very professional and even though it was late in the day (4pm on Saturday), he did the carpet cleaning as if we had been the first of the day.It looks great. We are very pleased.
Tell how much each additional thing costs in advance....deep cleaning, finishing agent.
Carpets look and smell clean again! The technican was quick and everything dried by dinner.