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based on 83374 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In your ads let people know that "Yes" you do remove pet stains etc. but for an additional cost. After the Jody Dean deal of $99 for 4 rooms it cost me another $60/room to have stains removed and some of the stains are already back.
My carpets were so dirty I thought I would have no choice but to replace them. Now they look almost like new!
I would strongly recommend that anyone with pet stains not use zero rez. It looks beautiful when they give you their book to testify as to their service but when it dries its worse than before. My wife and I are ripping up the carpet and putting hardwood down. Too bad it cost so much to learn the cleaning.
In fairness the tech stated that this would not work for pet stains.
Very professional service tech and carpets look almost new!
My carpets did NOT look clean the next day, and my sofa (which was the most expensive to clean) looks exactly the same as it did before the cleaning. Not very satisfied with the job.
The carpet was not completely cleaned. my husband rented a carpet cleaner and was able to clean the carpet better than Zerorez. The carpet is not old and was not very dirty to begin with before Zeorez came. After my husband cleaned to carpet the water was very dirty.
The Zerorez advertisement is “leaves ZERO residue” that maybe so but it still leaves dirt in the carpet.
Also there were all these additional costs that doubled my final costs.
I am NOT a Fan.
My carpets look and feel great. Best thing is no residue when vacumming my carpets.
Write down on paper what add'l services are being proposed/recommended with the cost so there is no miscommunication. Provide a final invoice at the time of taking payment...my charges in my email are 30.00 more than told (fiber protectant quoted at $60, not $90). I wasn't told the pet treatment was non-guaranteed or that there was a guaranteed process - $240 is alot to pay for something that isn't guaranteed. The carpets do look significantly better and as much dirt and stain on old carpet that could come out came out. Glad to have the carpets clean again. I would like to discuss the $30 overcharge please. Name removed Phone number removed
Cost of stain treatment was 60.00/rm which is incredibly excessive don't you think.
I had a pet stain that normally comes out with the other cleaning methods / truck mount that use detergents. I was disappointed because the stain did not come out. I had cleaned and treated one just like it a few days before with my own carpet cleaning machine and its gone unlike the one that was treated with your system. I just think for that much money it would have looked better. My carpet is only 3 years old and I don't know if it was the intense steam-heat of the water but the nap did not come back up as it has with other company cleanings.
The cleaning left very large streaks on the carpet. Cleaners came back & re cleaned areas but when it dried the streaks were still there & larger.
I don't have to worry about soap being left in the carpet.
I first used Zerorez two years ago as a result of a radio ad I heard several times on KLUV radio during my morning drive to work. My carpeting had been installed four years previously, and it was my first cleaning. The softness of the pile returned, the color was brighter, and the whole house looked and felt fresh. Two years later...last Tuesday night...I had a dinner party and a large glass of red wine was spilled on my ivory colored carpeting. I called Zerorez the next day and every splattered spot of wine was removed without trace. I was amazed, and very pleased. I like the fact that the carpeting dries fast and that I don't smell a chemical-like cleaning substance. My husband and I are both allergy prone and we feel no ill effect from the products used. I will never use another company! The technicians are the friendliest contractors I've ever had in my home! Congratulations to the owner of this Company - you've done many things right!
It cleans well, leaves no residue in the carpet. Dries fast.
I called zerorez because of Jody Dean with Kluv. When the guys came, they did take care of the pet stains but, left another huge stain and a smaller one. All the pet stains were saturated with some type of liquid in a 2 Gal bottle. I first thought that the carpet was still wet but, even the next day the stains were still there. Since we had company from Germany for 2 weeks, I wasn't really able to get this problem resolved t our satisfaction. Another gentlemen was sent to out house. He rinsed it and kept on telling us that there was no way that the previous man could have made the stain. However, I could provide your company with persons that saw the carpet before and after and each one mentioned the stains without us even bringing it up. So, we are $268.00 lower in our bank account and will have to replace the carpet. We never received a phonecall from a Manger named Mike to check back with us which I think should have happened. At least the last man that came to rinse the carpet should have told his manager that we were not satisfied with the result and something should have happened. So, maybe we were just the unlucky ones but, we will not recommend you and we are still not giving up hope to be contacted by your company and maybe even get a refund.
Sincerely,
First name removed and Jeanette Last name removed
1923 Shoreline dr
Mesquite, TxPhone number removed2Phone number removed
It was not clean. It looked exactly the same after cleaned by your company.
My expectation was lot higher than what I received . Very disappointed .
The carpets are CLEAN and they aren't sticky or tacky to the touch. They look great!
The service was excellent, but I feel almost like a victim of bait and switch because my $100 carpet cleaning turned into a $360 bill. I was not told about the additional stain treatment costs or carpet sealant until the technician was here. I would have probably still had it done because my carpets needed it, but I didn't expect so much extra cost. The call ahead from the dispatcher and the technician were great as I was able to corral my dogs before he got here. My carpets look so much better than when I use my own home carpet cleaner! Thanks.
Just a Fantastic experience! Ricky was very professional and courteous, Our carpets look and feel Great!
The initial appointment, and the after the quote. SCAM.
good job
I love the way my carpets look and feel after Zerorez has been here. I will always use your company. HOWEVER, I am still very disappointed that after two attempts to clean my driveway from your truck having left a large oil spill, it still is badly stained.
The technician was on time, courteous, and knowledgeable about Zerorez and the cleaning method used to clean carpets. There is no odor in the house or residue left on the carpets.
i HAVEN'T HAD THE WORK DONE AS YET, HOWEVER I AM IMPRESSED WITH SETH. I PLAN ON SCHEDULING TODAY TO HAVE THE WORK DONE.
Name removed
They work! Our carpets look like new - we have used several differenct companies and NEVER had the results we had this time. We had already arranged to be measured for hardwood floors for installation after the holidays but are reconsidering that after seeing the fantasic results.
We have already given your contact information to 3 family members who are needing to have carpets cleaned.
I was disappointed because we paid everything your tech suggested (around $500 total) and yet neither the carpet nor the upolstery was not clean when you were done. The heavily trafficed areas are ordinary soil and they didn't come clean. The spots are of unknown origin but I'd think at least some of them would come out. The dining room chairs did not come clean and the living room furniture now has stripes where the overlap missed between cleaner strokes.
I don't what can be done about the situation because you have applied scotch-guard over the dirt. in order to get to the dirt now, the scotch-guard will have to be removed.
You really don't want someone to ask me about carpet cleaning. I will tell this same story, but with hand gestures and four letter words.
Since I have a daughter and three pets, I love that there are no chemicals that leave residue and harden the carpet when it dries! And it just smells fresh, not like chemicals or deoderizers. I was also very impressed with the technician, Jay -- he was very knowledgable and personable.
No hangover fumes. I'm not worried about something injuring my little dog. My carpet is clean!!! You can get anything out!
Well, my realtor told me she had subscribed to a $99 4 room special that you had and when the tech arrived it was 3 rooms for $300. The pet stains that were my greatest concern seemed to just spread wider and the smell is still there. Many of the other spots they worked on turned out great but my biggest concern is still a concern and it cost 3 times what I anticipated paying. So, I am disappointed. Since I paid triple the price I expected, do I have any recourse to see if the pet stains could be treated again?
Thank You,
Name removed
6411 Genstar
Dallas, Texas
That 'green' solutions are used and that the carpet is not left soaked. It only takes a couple of hours for the carpet to dry and there isn't a chemical smell left behind. And the carpet looks Great!