What our clients think of us!

he made my house smell horrable and it was better before he came out to do the job. my house still smells like a dead cat i even called and had little to no response I used you for 5 years 2 and i hate how the sales pitch was so pushy to purchase other products. i bought the air filter and it was freaken junk blew up my air conditioner unit. cost me 5,000 bucks to fix. then the next time i had you out i was just forced to get the air purrifier. was a piece of crap smelled and ran my eletric bill. so i have desided that you are fired i will call amyone other than you.
and my house still freaken stinks whats said is i freaken paid for this awfull smell was imbarising had company fly in to smell dead cat

I still think the price shoud be $30.00 lower

You have some of the most courteous and professional people working for you. They go through the process of seeing where trouble spots are before they start. The carpets always look amazing after they are done.

The cost quoted on the phone doubled when your tech arrived. Techs did not actually move
any light furniture - like a chair or small table. I moved those while they started their
work. Their number one goal appeared to be to get out of here quick. About 99% of the
spots that I was concerned about came out.

we had never used a carpet service before, I did not trust them, but
after listening to your ad on the radio we decided to give Zerorez a try..

we are so glad that we did, the carpet turned out great, Tony, the tech
was a super pro and so nice to work with.. we would recommend your service
to anyone and when it comes time to give the tech a raise, be sure to give him
a good one
thanks,

Name removed...Mesquite Tx

I have used Zerorez several times and this experience was a major dispointment! Luke and a 2nd man were very polite, however after much pressure to buy a "deep cleaning" service I told them that I just wanted the normal cleaning as my carpets had a few spots but were not too dirty...which Luke agreed with. From that point on Luke was on "high speed" and gone in flash! When the carpets finally dried (over 7 hours later) I was able to inspect them...wow, was I surprised when I noticed several spots in an area of approximately 10" x 10" in front of the loveseat..as well as a small stain in the master bedroom...I cleaned all the spots with good ole Resolve...I should not have needed to clean anything and the carpets have never taken more than 2 hours to dry completely. I feel that since the deep cleaning service for $179 was not purchased, the rush to get to the next appointment was apparent.
Your techs have always tried to sell a higher cost service but this is the first time a service tech did a "rush job" that was a big disappointment. Needless to say, not only were spots remaining...so was a lot of water!
Mary Ann Last name removed
Plano, TX

I expected 4 rooms for 99,99. Instead I ended up paying $331.66. All I had done was a large den ,staircase, hallway and 1 bedroom. I was charged $5.00 for each stair, etc. etc. I felt like I was really taken advantage of. I have had previous people and companies shampoo my carpet, and never had to pay this high price. The person was at my house less then 30 minutes. I really feel that I was taken advantage of and am very displeased.

My granite looks food so only time will tell how it holds up. The price was a difficult pill to swallow not truly knowing the longevity of the service. Our tech, Brad, worked with us and I appreciate his time.

It did not leave lingering cleaning odor. Just took too long to dry.

Was great tech was so wonderful.

The outcome is always amazing! Even with 15 year old carpet and a pet owner of 3 dogs. Ricky Rankin was our service tech and he is awesome!!! Have requested him 2 years in a row.
I will definetly use them and him again.

Was surprised at how expensive the service turned out to be

The carpet was cleaned thoroughly and the pet smell went away.

You get the stains out of my carpet, other companies don't take the time to do that! No matter what kind of stain your employees got to town and take care of it. Thanks for the paint off my carpet!

Love the way my carpets look and that the process is natural. The technician, Keith Loatman, was the best one yet. He was very professional and did not make me feel like he was a salesman. I appreciated his great attitude and the great job he did.

The technician was prompt, showed me what he would do, gave me updates and completed the job in the time he said. The carpets look great!

My carpets are very clean and look great. They even got out the "old foot traffic path" in our master bedroom.

The service was above and beyond. Philip that came to my house wasthe outstanding. He was so eager. I have already told 3 people about him specifically and the service.

Being green..smelled clean and refreshing

Excellent cleaning of carpets.

Overall great service. Thank you.

Prompt, courteous service excellence which is why I am a repeat customer. My carpets are stain-free and look brand new, although are actually 4 years old. The porcelain tile in my kitchen is sparkling clean, looks great!

Your cleaning specials are so economic and well worth the price. I highly recommend your cleaning services.

You are a green company. Prompt, on-time service. Meticulous attention to detail. Philip was a super guy.

I left work early to meet with the Zerorez technican which was suppose to be at my house between the hours of 1:30 and 4 pm. When I had not heard from him by 3:30 I called the office. I simply asked what was the ETA and received a rather rude answer that he had until 4 to contact me and I should simple wait. At 4:30 since I had not heard from anyone, I called back. I was told that the technican had been held up because the previous customer had wanted additional services and he would get to me when he was finshed. at around 5:45 the technician arrived at my house. I left work 4 hours early to be home by 1 in order to be sure to be on time. This meant that I would have to work longer days the rest of the week to make my time up. Bottom line: I could have saved myself the trouble and the people who answer the phone need a little training on customer communication!

Excellent service ... and my rug looks as good as new!

The technician was very polite and did an amazing job. Our carpets looks almost as good as new which is amazing since our apartment was flooded a few years back and the carpet was damaged but never replaced by the complex. In the 6 years we have lived here the carpets never looked this good!

Great customer service, great results

Leaves everything so clean and healthy. Your employees are great to deal with.

I have been in my house 16 yrs. and never had my carpets cleaned. It's just my husband and I but when I moved my furniture I could definitely tell our traffic areas. Tony (the techician) could not believe the good condition of my carpets. However, when he completed the cleaning I was so pleased. When he arrived I asked him about cleaning ceramic tile and he gave me an estimate on the spot. I decided to have the tile done as well and it looks like it was just laid. I'm very pleased with the results on my carpet and tile.

dries quickly, no odor, no residue