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based on 83367 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very satisfied with tile and carpet cleaning service
Service person was very professional and clean. He did an excellent job at cleaning the carpet and getting up spots I didnt think could be gotten up.
That it's green & no chemicals or residue left behind. Also that it's safe for animals. Very good job on the carpet & my chair. Stephen was very nice & knowledgable about the services, paid alot of attn to detail.
My experience with ZeroRez has always been the best. Some of the other reputable companies are good , but this company is the best !. Good resonse time, very freindly and helpful Technicians,and Excellent results. I recomnend ZeroRez to all my friends & family . Thanks Zero Rez!
Name removed.
Duncanvile TX
"ZeroRez es lo mejor de las companias de Limpia Carpeta"!
Woo Hoo. Love your service. My house smells and feels so fresh. You cleaned a rug and couch and the colors are brilliant now. Didnt know it would make that much difference. I love it ! Thank you
They were prompt and efficient. Explained the situation with rooms and space and halls and baths. They went to work... called me in for an inspection early on in the process. Picked up the small stuff and isolated with pads the larger stuff. Plan on having Tyree back next year.. First name removed
Great customer service and carpets look like new after cleaning!
My carpet looks like new!
That you don't use detergent on the carpet. When Zerorez cleans my carpet, it always looks great. The employees are professional, courteous and friendly.
the carpet cleaning was wonderful! the carpets looked brand new and the dry time was very quick. the carpets looked great.
very professional, and the service did clean my carpets to look new again. Also liked that the dry time was less than with other service companies.
how quickly the process took and the dry time...also the techinians were very nice
Pro.fessional
Professionalism and courtesy.
I wasn't thrilled that it cost more than I budgeted.
Philip was very professional and easy to work with, he did a fantastic job on my carpets
Friendly associate, listened to my needs and worked hard on difficult spots.
I feel like the first time we used Zerorez all the problem spots were gone and I had not purchased the pre spot treatment.
This time I spent the extra and still have some areas that are noticeable.
Joe did try to the best of his abilities I believe.
Also, last time and this time the truck left oil stain.
I would still rate excellent and as long as I love where Zerorez services I will call them!
I have used multitude of carpet cleaners in our ore joule house of 20 years so I have plenty to compare service and technician knowledge on.
The $99 special cost about $174. I still have numerous spots on the carpet. My husband and I are now on our hands and knees with Carpet cleaner, cleaning up the spots left. At our age we can only do a tiny bit a day.
I had taken Jodie Dean at his word that the spots would be gone NOT!!. The carpet cleaner is getting up the spots==just alot of work for a husband and wife in their lates 60's and early 70's.
time and quality
No chemicals and professional service
Zerorez is very professional and courteous. The two gentlemen who cleaned our carpets were very friendly. They gave us suggestions on how to clean future spills and how to keep our carpets looking their best. After 7 years of wear and tear, our carpets look amazing. A few stains such as a old red kool-aid stain was not removed completely, but we are not asking for miracles.
You came out 2x's to do my carpet. It was expensive and not worth the money. In one room I feel like the carpet is MUCH more nappy than before we had your service. I really don't even feel like my carpets are much more clean than before your visit. I was VERY disappointed in the service we received :(
The appointment was set very easily. Follow up for the appointment was excellent.
The gentleman was very polite, courteous and informative. I was pleased with the
outcome and will definitely use your service for all of my future needs!
Friendly service and I am very pleased with the results!
Let us know more about pet cleaning prices up front.
I do not know if the problem is my carpet or not but in areas they did not improve the look of my high traffic areas. As it took a long time to dry I had hoped those areas would have looked better in my family room.
Service is good and the result is great. Just not prepared for the cost of the other rooms beyond the "Special" 3 room deal.
The actual carpet cleaning was great. Other issues as follows:
1. Technician did not keep time promised. I understand that was due to some scheduling issues at the office.
2. The vacuum hose had a residue on it and left black marks on the baseboards that I did not notice until after the technician left.
3. There are oil spots on my driveway where the truck leaked oil. Obviously, I had no way of knowing this until the technician had pulled away.
I have you used your services for 9 years now & will continue to use them. The people are courteous & respectful of me as well as my possions. The carpets look like new when they leave & they don't leave until I am perfectly satisfied. They even go out of their way with our dog.
Carpets are 10 years old and look like new! Zerorez cleans without leaving behind streaks! Quick, efficient, and wonderful results!
ZEROEZ CLEANS OUR CARPETS TO THE DEGREE THEY LOOK LIKE NEW EVEN THOUGH THEY ARE 20 YRS. OLD1