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based on 83369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician called just prior to arrival, and was on time (actually, a little early). He was very professional and my carpets have never looked better. Thank you!
Very professional technician. We appreciated his effort to protect the interior of our home while performing the treatment.
Tech was on time. All spots came out. No chemicals used. Tech was informative and friendly.
The carpets looked great and felt great.
Receptionist was great. Call us back and got us in sane day. Technition was nice and carpets look great.
Technician was very courteous and the carpets look better than when we've used other companies. Thank You !!
The product is wonderful -- carpet looks better than new -- no smell. The two service people Luke and Jason were wonderful, very efficient and gave 150%. They were so thorough and customer service oriented.
They did a great job of removing the stains and the staff was very polite and informative.
Very happy with the service, the carpets look better than ever and Seth and his helper were on time. They are great representatives of your company.
technician was very knowledgable and professional
The gentleman who came to our home was professional and knowledgeable about the company and it's products.
First, on time.
Second, a wonderful, professional man = Jay Wicker
Third, our carpets look better than ever before ( other cleaners )
Fourth, a nice experience
The rugs are cleaner and dry faster. Terry did a great job
Love the no-chemical cleaning approach. I know for a fact the water you use cleans naturally. I also like the way the carpet dries (soft and quickly).
When the tech arrives he is professional. He explains evrything he will do and the costs associated with them, so you are not surprised when he gives you the bill. The foor is dry and the carpets are better than clean.
My tech Ricky Rankin was very personable. He worked efficiently and expertly. I would recommend him to anyone.
Carpet took almost 24 hrs to dry. Carpet is crunchy to walk on now.
I chose Zerorez because advertising says it can get spots out that others can't and carpet drys faster.
Althought the service technician was very helpfull and explained everything he stated that the extra spot treatment would lift the traffic pattern. It did not.
The carpet actually doesn't even look like it was cleaned. Carpet is 4 yrs old with no pets or children just average wear and tear. It should have come clean.
I now have to call someone else out to clean as I am highly dissatisfied.
I sent you an email regarding the service and was ignored. Be nice if you contacted your customers regarding concerns.
I sent an earlier email, however I had Zerorez clean our carpets in Sept. and we had pet stains, the young man said he had to use something that would help the stain come out and not return, we paid close to $300.00 for our living room and bedroom done. The stains came back in October, and I thought ok they would need another treatment, another young man came out 2 nd week in Nov. he said the same thing, it cost us $245., now the stains our back . I understand that pet urine stains are difficult, but we have used the another service provider for the last 10 years and they did get the stains out and our carpet stayed clean for 4-6 mos and then I would have them done again. I contacted Zerorez because of Jody Dean on KLUV saying how green your company is, well this is all well in good, but if you do not get my carpet clean ant charge me twice as much, I do not see the advantage. I will not be recommending your company to anyone.
A: Was hoping to remove a paint stain and a rust stain. My mistake.
B: Nothing.
Just the process of getting it scheduled was a nightmare. I called twice and the recording said I was 1st in line and hung up both times after holding for 20 minutes and hearing I was 1st in line... Then when I got my scheduled time and they called to confirm it was wrong. In the end they came at the right time and the gentleman who came was wonderful.
I was very pleased with Ricky's professional appearance and the way he cleaned the carpets. He was quick and efficient and of the four or five times I have used Zerorez in the past, the carpet looked cleaner and dried quicker than ever. He didn't ask me to sign his book - which I am reluctant to do because you may not know how they did until after they are gone... He also didn't try to upsell me everything in the book. He offered the sealant, but didn't come back asking me to buy more stuff later. Great experience.
The honest, clear advice from the staff.
The fact that you do not use harsh chemicals and the carpet dries fast. The guys(Seth and Mitch) were very professional and courteous and take time to work on spots.
We were very satisfied with theout come. My husband is very allergic to all kinds of chemicals making zerorezthe best choice for us.
On time, very professional behavior by the tech. Clean.
Excellent on all account
The technician was very professional, and got the job done in a timely manner. Plus, the carpet looks brand new!
I put all this in the notebook carried by the Zerorez representative who provided the requested services.
My comments were favorable.
The speed of the service.