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based on 83374 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Worked well, did take a while to dry ( not true in commercial on radio ). Very satisfied. Technician was excellent
Quick and efficient.
That there is no soapy residue, and non-toxic. Seth and Mitch were the Last name removed!
What I love about this company is that there is absolutely never stains that reappear. My carpets are dry within an hour. The technicians are all wonderful. I will never use another company
Friendly service, good clean even tough stains
My floors look fabulous. The rugs are so clean and nice. Our Aerorez rep was very professional.
green products. Cleaning lasts a long time. Quick drying
They are great. Carpets have never been cleaner.
Our carpets came much cleaner than we expected and the service technician was great!
Although most of the cleaning was good, there were several smaller items that were cleaned around and not moved to clean under. The price was three times what I usually pay. The $60 a room upcharge for pet cleaning is outrageous.
Very professionally done! Thank you
Great job and very professional.
Carpets always come out clean and looking good.
Easy to prepare for service. Leaves behind a nice fresh fragrance. Carpet is NOT over wet. Dries in only a few hours.
I had an appointment for Monday, November 28th. I was called the Friday before and told the technician would be there between 4:00 and 5:30. No one ever came and no one called me to let me know why. I called the office and left a message on voice mail - no one returned my call. My husband emailed, and again no response from anyone. That certainly is not the way to run a business. I will think twice before I ever call you again to clean my carpets. How disappointing it was to see no customer service from a company that is always advertising on the radio how great it is.
Quality of the work. Courtesy of the technician. General impression.
Quick service, carpets seemed to clean instantly, even spots that I had treated with a carpet cleaner myself.
Great service! Fast! Completely exceeded our expectations!
The pre-treatment for the pet stains (of which I could not tell existed prior to treatment) was initially sold as a treatment so that it would not smell like the pet urine the representative was seeing with the black light. I was told that it would smell like this if not treated. HOwever, just before putting the treatment down, the representative did say that if the smell continued, I would probably need to replace the padding and possibly the carpet. If this is a known problem, then I suggest that a pre-treatment that bears no guarantee of getting rid of he smell not be sold at all! What is the purpose of it in the end?
He did a great job, and he was such a nice Guy! I was so pleases!
My carpet was cleaned on Saturday afternoon and are still wet in spots. Also, I had them treated for pet stains/odors and the carpet still smells.
High quality and no chemical residue with very informed workers.
Do the job right the first time. I do appreciate the fact that it has been handled now. I will probably try you again myself before recommending to others.
Doesn't have any chemical smell. Dries quickly. Stains don't reappear.
I did not like the high pressure sales tactic for furniture cleaning and rug cleaning. All I wanted was to have two bedroom carpets cleaned. Also, I was told I should have a pet treatment on the carpet for $60. I agreed,then found out when I received my receipt by e-mail that it was a "not guaranteed pet treatment". I feel taken advantage of. Carpet seems fine but the technician got my porcelain tile dirty and water stained!! I had to clean my tile in the entry, living room and hallway. Not pleased at all. I did not expect to have to re clean my tile. The technician also put on the receipt that he cleaned 3 rooms. I only have 2 carpeted areas in my home and he cleaned the carpet in 2 rooms. I want the $60.00 pet treatment be refunded. I would not have had it done if he had told me it was a not guaranteed pet treatment!!
Friendly, informative carpet cleaners.
Did find a black grease-like circle the size of a quarter in one of the rooms after they were completed.
Rep. Tony, was friendly, but failed on returning calls in a "timely" fashion. Never could actually schedule a cleaning date and time...have decided to use another cleaning company. I know this is everyone's busiest season, but we went on KLUV JODY DEAN's recommendations regarding Zerorez. The product is probably second-to-none, but we will just never know that....sorry.
Quality of service
Zerorez arrived within the time window promised. The technician was friendly (but, not too friendly). He came in cleaned three rooms, told us the rugs should be dry within 3-4 hours (which they were), and did a terrific job of cleaning stubborn stains. We have one room that is for our three grandchildren and the rug was full of stains, every stain came out and the rug looks new. We would highly recommend Zerorez to our friends.
The carpet looks great!