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based on 83369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I must have missed the difference in the animal stain guarantee and the regular service. I now have beautifully clean carpets but most of the animal spots reappeared and to get them retreated I will have to pay more and I don't know how much more.
Left light colored discoloration where walk through traffic walked. Told me that you may feel a difference but not see a difference. I see a big difference. This carpet was less than a year old. Now it is discolored!
I liked the fact that no chemicals were used but the carpet came out just as clean or better than when I had my carpet cleaned with chemicals. I also like the fact that the service technician was prompt and very professional
Carpet is still crunchy from spills and stains in several areas, and several stains are still evident. Signed up for 3 room special of $119 although knew that we would need pet stain treatment in a few areas. Tech told boyfriend who was present to let him in the house that I had signed up to have all 3 rooms completely pet treated, therefore carpet cleaning cost 3 times more than anticipated. Tech had no intention of moving any furniture, but finally assisted boyfriend in moving some furniture so that carpet cleaning could be done more thoroughly, after repeated insistence of boyfriend. Tech left coat at house and needs to retrieve same.
The carpets look and smell great, the tech was very polite, the service was quick and drying time was really fast, and no water was sloshed on my wood floors. Will call in January to have the upstairs done! Thank you
I recently used your service after hearing about zerorez on KLIF and the $99/4 room special. When I called to make my appointment, I was not asked about pets. We just recently moved into a new house (new to us) and the previous owners had pets and there were stains on the carpet. On the phone, I was quoted $99 for 4 room special, stairs taking up 2 rooms. If I wanted to whole house cleaned, it would be $254. When Terry arrived at our home, we were quoted an additional $75 per room for "pet treatment", bumping the original quote up to $624+tax. Not cool.
carpet cleaning.
Curious-why charge 3 X more for rug cleaning than cleaning hall ways/traffic area requiring manuvering around walls/corners/furniture etc???? A rug laid out on my drive-way with no furniture on it......crazy....
Carpet was clean and service tech was efficient and helpful.
Phillip was very personable and gave me lots of good information about the service and the treatment. He explained was he was doing and other services offered. He did a great job of cleaning the carpet.
Hard working, good clean work, and very polite!
The man who serviced us, Jamal McDuffie, was very nice and helpful, and a hard worker. We'd give him a 10 for sure. The carpet is not as "fluffy" as I expected, but maybe that is just the type of carpet we have.
I liked how well the carpets were cleaned and the fresh smell when done. I also have to compliment the technician. He was very thorough in the cleaning.
Great cleaning job, carpets looks new.
THe areas you cleaned looked fantastic, but a few things were very disappointing. The stated timeframe for you guy sto come out was 11-1:30, and you arrived at 9:45. It was stated that you guys would move furniture such as sofa's, chairs, etc. and didn't mention anything about a pet treatment. THe technicialn explained it once you got to my house, at a significantly higher cost which sounded necessary to not make my house stink from the cleaning. Lastly, there was a pet spot that remained right at the leg of a chair, which I would have expected to have been moved and cleaner under. Not this spot is going to be right where the front of my christmas will be. I expected to pay $140 and ended up paying double that.
The process used on my carpet really made it like new. The technician was very professional and completed the service in an efficient manner, even made recommendations for my a/c filter.
You charged me a surprise 8$ after i was told it was 99$ then you added 8$
Very good service. Happy with results.
No sticky chemicals.
Your representative Richard was pleasant and seemed to know exactly what he was doing. We are pleased with the results. It was our second time with Zerorez. That Richard worked alone was noteworthy, as some of the "Brand X" companies swarm you with two or three people, who get in each others' way and with less effective results. When we're ready for another cleaning we will not hesitate to call Zerorez.
PS: Ask Richard to see the note which, at his request, we wrote in his "log".
I was very happy with the service technician and my carpets, however, I didn't appreciate not being told ahead of time about your "Fuel Surcharge Fee".
Technician
You really get the carpets clean without leaving any residue that makes them quickly get dirty again. Your service people are always cooperative & professional.
I feel that I was sold a bill of goods. I asked for the Jody Dean special of 119.00 for 3 rooms. Two bedroom carpets (one room 10 X 10, other 10 X 13) were cleaned at the cost of $594.00. They wanted to charge me for 10 gallons of stain remover. I could not afford this. So they did 6 gallons and showed me that it covered only a few square feet. The technician was dramatic with his blue light flashlight and getting down on the floor to smell several very recent pet stains. It made me very uncomfortable. Felt it was a definite bait and switch tactic. Are they paid on commission?
Stains did not come out. The chemical odor lasted for several days. I was quoted over $1100.00 to clean the carpet in 2 rooms as well as a sofa and two wingback chairs. YIKES!
Later, I learned from both of my children who use Zerorez that they got the same type of treatment on their first service call. However on later service calls Zerorez did the regular cleaning as ordered and requested.
Yes, I may use your services again, but will not recommend service to friends. I trust the commercials Jody Dean does on the radio. I will demand the service as advertised.
Joe was a very professional worker. He answered all my questions. My carpets look wonderful and the house smells much better!
The carpet looks great!
Worked well, did take a while to dry ( not true in commercial on radio ). Very satisfied. Technician was excellent
Quick and efficient.
That there is no soapy residue, and non-toxic. Seth and Mitch were the Last name removed!
What I love about this company is that there is absolutely never stains that reappear. My carpets are dry within an hour. The technicians are all wonderful. I will never use another company
They were nice, on time and did an amazing job in my home. I am so happy with the service. My old gross stained carpet looks amazing!