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based on 83373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your fellow was pleasant enough but I have used yall twice now. Dalworth has corner guards to protect my walls from your hoses. Both times your men show up not in uniform (very unprofessional). This time the fellow was hacking and coughing (very unnerving). He left oil stains on my driveway and there is still a spot on my carpet. I knew it might be difficult to get out but he should have explained it more.
Excellent job. Very courteous and professional.
Everything
No harsh chemicals, safe for children & pets to walk on, no harsh smells, amazing results, our tech was neat, polite, efficient.
Although it was only yesterday, the cleaning so far seems to be effective.
I was a bit disappointed of the end result. From all the hipe on the radio, I had higher expectations.
Super clean, fast, no chemical smell or feel, no sticky or "crunchy" carpet afterwards... Great job!
Ontime, quick, and clean carpets when they are done.
I had two services and spent a lot of money. Tile & grout cleaning and sealing. Result - not as clean as when I have used another major provider. Carpet cleaned in master bedroom. Result: it doesn't look that clean and it doesn't smell fresh like your advertising promises. Overall I am no happy with the quality of Zerorez. In addition, when I asked to have a technician come back to clean spots totally missed on the tile, I requested early in the day and once again got the last stop of the day. My appointment was supposed to be between 5:30-6:30 p.m. even though I told customer service I wanted it earlier. The technician showed up at 7:15 p.m. and I sent him away. My next scheduled appointment is on Thursday, November 29. I hope when you assign my "window" of service it will be in the morning as I have repeatedly requested.
I was hoping after talking to the rep on the phone before the carpet got cleaned that you guys could get carpet cleaned. The high traffic areas didn't seem to get clean at all. I took some spot shot to a few areas a few days after the carpet was cleaned and the areas cleaned right up. The paper towels that I used to wipe it up came up totally dirty so I know the dirt isn't part of the carpet.
Also after your employee showed up and he was shown the areas to clean I came back to discover that another tenant had grabbed him and he was cleaning his office. Anyway I put a stop to that and your employee said he made a deal with him to do his carpet after ours. Anyway I am open to ideas.
Professional technicians, clean carpets.
We have used this service before and been very pleased. This last time the service guy worked very hard to do everything right but in a five foot area the stains that normally come out didn't. They were obvious the very next day. They wouldn't rebook until DEC 23rd to fix it and it did impact our holiday plans. The problem we have is not with the service itself but with the time frame it will take to make it right.
Carpets took over 24 hours to dry completely and that is far longer than any other company that I have used. This 24 hours was also with the use of ceiling fans to expedite the process.
The floors are tacky. Last time they were soft, smelled clean, and this time they are stiff and tacky.
It's quick and they do a good job.
Based on radio ads, I expected all spots on my carpet to be removed. They weren't--albeit with a an explanation as to why--don't know if they were valid reasons or not. I did not expect to be left with water and footprints on the tile floor adjacent to one room. It had to be cleaned almost immediately. The cleaned carpets did look much better than before the cleaning.
I was very happy with the whole process, from my initial call through to Phillip driving away after cleaning my carpets. Everyone was professional and courteous. The carpet looks great!
I train and coach people everyday on how to talk to people and build rapport. I give Phillip an A+ for his people skills! Not often do you have someone who really cares about the job they are doing and informs you all along the way. Whatever you guys are doing to train your employees, keep it up!
The carpets always look brand new when the technician leaves.
On time. Polite. Professional. Good work.
my carpets looked wonderful
Professional attitude if everyone I spoke to and the technician was polite and helpful. It took less time than I anticipated, and looks great.
Your technicians take the time to listen to your carpet issues, and are very good at answering any questions BEFORE they start to work. They are always polite and professional. Once done, our carpet looks brand new and the clean lasts and lasts. With a large dog and two cats in the house, that's a huge advantage. That's a big reason why we have encouraged our friends to use them over all the other carpet cleaning companies.
I think the deep cleaning and sanatation is very much needed in the case of the house I purchased and I could see the difference within once vaccum.
I listened for weeks to the advertisments on the radio how you made carpet look like new again. How you were able to get out stains and even paint. How you wee able to make 10 year old carpet look like new. I didn't expect it to look that good, but I certainly expected better than what I received. My carpet has two small areas of paint stain, and was well traveled in a couple areas due to a lot of foot traffic. The ground in dirt look I expected to be cleaned is still there as well as the paint stains. The paint stains are just as prominent now as BEFORE it was cleaned. The carpet still looks well traveled and the dirt stains are still there, though not as prominent, but quite noticeable. I paid quite a bit extra for the "doggie" treatment, and was quite dissapointed in the overall cleaning job that was done.
Wasn't able to get the pet stains out as we hoped it would.
I was told that the carpets would be dry within 2 to 4 hours. Because of the rainy and damp weather, they did not dry. I contacted the tech who brought out a large dryer. It took the one room 3 days to dry using the large dryer off and on during that time.
The guys were so friendly and efficient. They were cleaning my neighbors carpet and were able to clean mine at the same time. Thanks 0-Rez!
I WAS VERY PLEASED WITH THE RESULTS! THE CARPET LOOKS GREAT!THANK YOU AND I WILL USE ZEROEZ AGAIN. I THOUGHT THE RADIO WAS ALL HYPE, I FOUND OUT EVERYTHING THEY SAY ON THE RADIO IS TRUE.
Funny - your commercials and radio-celebrity promo's are so convincing that even though you did a great job, I was a bit disappointed to still have a noticeable traffic area after you cleaned. I thought my carpet really WOULD look new. And it did in some spots, but there were still trouble areas afterwards.
Gave me a time window two days prior and called when on the way to my house. Also, the tech that cleaned my carpets -seemed to really care that I was concered about a particular area of my living room carpet and instead of just telling me "that's as good as it is going to get" - he tried one more thing and the area looks perfect! Also I was concerned about the upstairs carpets getting too wet and he lessoned the amount of water he used so they would dry quicker and they also came out perfect. He really listened to and addressed my concerns!