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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have drivers call 30min before anticipated arrival. That would be much nicer that having to waint around the house for the given 3hr "window".
My carpet was a disaster with Chihuahua urine everywhere. Roy with your company worked until it was all gone. I can't imagine ever using anyone else!
Efficient and knowledgable service. Stain remover product is great.
Products have a pleasant smell. The tech was professional and fast
Seems to do a great job. However, if pet stains and odor are an issue, it will not remove them completely, but then no one should expect miracles.
The technicians who've come to my house are very professional and informed. I've never had a bad experience with Zeroez.
The results of the cleaning, the softness of the carpet after it dries, the courtesy of the labor....all great. I had an oriental rug cleaned through zerorez and they did Not keep me well informed of the progress of the cleaning. It took 1 month and I had to call to check on it. I had concerns about ever seeing it again. I did get it back and it is wonderful which I deeply appreciate. Next time I will know it takes longer than I was told. thank you, Name removed
it just seems to work!
Your man did a very good job. Very thorough and professional.
Cleaners both professional and did a great job. Very efficient and well mannered.
carpets brought back to life the only thing, additional cost to remove pet stains
The workers are very kind and curious. Very respectable and willing to listen and answer any of my concerns. The job was done quick and thoroughly.
they smelled fresh and didn't leave a residue smell or feel after they finished
the way the carpet looks after being cleaned cannot be compared to other services I have used. You are able to get out stains the other companies could not remove.
I like the fact that there is no soap residue left in the carpet
The men that cleaned my carpet were very professional and went to work and explained what they were going to do and then did what they said they were going to do. My carpets look great! I will definitely use ZeroRez again and will also refer them to my friends and family.
Zerorez got out much more dirt and stains than Dalworth. Excellent job.
I just wanted to get 4 rooms cleaned; the special was for &89.00 for 3 rooms and each addtional room was $30.00. When I called to discuss the date of my cleaning (which was 2 weeks before I needed it cleaned) and asked how much drying time was needed, the person said 3-4 hours. Once it was cleaned he told me 6-7 hours. I had explained to the person setting the appt I was having a large party the next day. Then when the cleaner arrived after making an assessment of my carpet gave me an estimate of %575.00 and that if i didn't do the "special" pet treatments it would smell the next day! I have had my carpets cleaned many, many times and no one has every quoted me that price or told me my carpets would smell the next day if I didn't do the "special" treatments. And lastest, I did go ahead and choose the "special" treatment (my bill was $200+) for one particular place, when it dried there was a stain 4feet x 4feet that started out 3INCHES x 3INCHES. When I called back that evening (friday), the girl on the phone told me I would have to wait the next day to make sure it was dry before they wouuld reschedule someone to come back to the house; which now is the day my guests are arriving (saturday). She told me to call at 7:00AM on saturday when they opened, which when I did, and the answering service answered and told me they would get back to me on Monday. Finally after begging her to get a hold of someone who could take care of my problem she transfered me to leave a message. I called back at 8:00 and finally got ahold of someone and after 10 minutes, she told me someone could come out between 4-6PM, closer to 6 because they were booked that day. When I explainded thats when my guests would be arriving and that is why I called on friday evening she said that was "just the best they could do". A person did come to my house by 3:45 and was very knowlegable and the stain is almost gone (if you really look, you can still see the faint outer edges of the stain). I would like to be reimbursed for my money as I am completely dissatified when my total experience with ZeroRez; which a very good friend had highly recommended.
My carpet was cleaned..
Great service and my carpets never been cleaner.
Tech got some serious stains out.
Good workers and friendly . Carpets smell and look great.
Very pleased!!!! Friendy & Perfessional service and my carpet feels and looks like new carpet....I can't tell you how many times I have told my husband how wonderful the carpet feels walking around bare foot on our carpet again and he agrees!!! It feels Clean and fresh! Thanks ZEROREZ And Jodi Dean! Name removed, Rockwall
Carpet looks almost new. Spots were removed- final outcome exceeded our expectations!
The appointment was scheduled for the wrong day. Second the carpet cleaner was to arrive at 4:30 -5:15 got here at 6:15. Third the cleaning was to take about 2 1/2 hours the carpet cleaner cleaned the office by himself in 1 horu
Rick arrived on time. He discussed the problem areas, and went right to work cleaning those areas. Nice job cleaning the carpets and the area was dry within four hours.
Professional and efficient service
I have a call into a manager in regards some "upselling" and offering of additional products "Pet Treatment". I had noted I just wanted the $89 special however, was not home during the service call my husband was. My Bill ended up at $280. Which even with adding the Pet Treatment was over by $50. Other than that the actual cleaning itself was awesome.
No soapy residue left on carpet, effective cleaning.
Dryness of carpet afterwards, complete stain removals, no residue or smell and spots do not re-occur. I went on line to make my appointment and there was immediate follow up. I wasn't home when they came, but my husband said the tech was very nice and thorough. And I have given some of my friends your company as a referral.