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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The scheduled time was 11:30 to 1:30. Zerorez showed up at 2:10. No phone call. We had to call Zerorez after 1:30 to ask where the service man was.We were told at that point that the service had just finished he last job and that he was on his. His last job was in Frisco. It took 40 min's to get to my house.
Who said I was disappointed?
I am scheduled for a re-do and that will make things better. The tech was polite but he did not have the equipment to fluff the carpet. Also, not his fault, there was a large coffee spot which was not removed. I did not point it out to him. I just thought he would see it and clean it better. After I called for a redo, information was given about the extra charge for removing large coffee spots.
We were charged twice for one room. Even though the room was over the required 200 sq ft, the other 2 rooms were significantly smaller. I'm sure the total of the 3 rooms was well under 600 sq ft. I feel you should make some allowances on the 200 sq ft policy and show a little more fairness
They look great, and based on the advertising I'm expecting they will stay looking really great!
Seemed to just get the surface dust and dirt up. I had to go back and spot treat a few areas to get the carpet clean myself. I am not sure how clean the carpet really got.
It was quickly done with no lingering smell. I feel like my carpet is clean and sanitized.
We used only the carpet cleaning services & are very pleased with the service provided and the results of the cleaning. J.B., our serviceman, explained all the expenses involved in the services before the services were rendered and took his time removing soap from previous spot cleanings out of the carpet.
Our carpet is very old, and while it is decent shape, I hated walking around on it barefoot, even after having it professionally cleaned by other companies. After Zerorez came out, our carpet was the cleanest I'd ever seen it and SOFT. I couldn't believe it. It was almost like new again!
carpet is clean at reasonable price
I would suggest that people that provide the quotes be better trained. We were told that heavy traffic areas are a standard part of the service and only stains such as coffee, blood wine etc would be an extra fee. Then the technician comes out and first thing he says is it will cost $75 to treat a small traffic area. He handled the situation very well an did a good job but it should have been avoided. The reputation of quoting a low price and then adding extras is not good. The techncian kept trying to sell all the extra services.
The carpets feel like they have a residue of some sorts..like they are really rough.
Stain treatment pricing was not disclosed until AFTER completion, doubled the price of the service. Total Scam!
My carpet does not have a fresh smell to it. I am very disappointed with the work done. I paid extra for a better job, but I had to go out and buy febreze to hide the odor.
Sandra Last name removed
The day after my carpet was cleaned at my new location I was unpacking and was walking around without shoes. By noon the bottoms of my feet were completely black from the carpet. I don't think the carpet is clean and certainly not at all what I expected from Zerorez. This is a far cry from Zero residue.
I like that there is no chemical residue on our carpet. It has kept our 11 year old carpet looking pretty good.
No chemicals and great service from tech and very polite and hard working
Professional, fast and took up grease stains, leaving the carpet feeling clean.
also didn't take long to dry.
thanks Zerorez
How well it cleans.
I had my carpets cleaned about 2 months prior to Zerorez by Dalworth and they looked worse than before I had them cleaned. I called Dalworth and they told me it must have been something I had done to carpet to make the carpet look so bad and only offered to re-clean it at full price.
Zerorez re-cleaned the carpet and it looks great!
It's the best carpet cleaning I've ever had. I was concerned about the grime on the carpets at the baseboards. They got it. No carpet cleaning service has ever been able to get that close to the baseboards.
Have scheduler be clear about what furniture/items need to be removed from carpet before the techs arrive. I wasn't given any direction on what I needed to move.
Would also be helpful it scheduler would make it clear that the recommended treatment by tech. might increase the cost of your service. In my case, I ended up paying almost double of what I expected since the tech recommended I get a the pre-treatment (at $60/room) since I have a dog. Ouch!
Initially horrible customer service when calling in. Very disappointed in being on hold for TEN minutes and then ending up talking to an answering service though it was the middle of the day, then finally getting tranferred to the local office though I asked several times to be transferred. It was very difficult and frustrating. HOWEVER, the manager I spoke with was excellent and the technician who cleaned our carpets was outstanding. We truly enjoyed the experience from that perspective. Our carpets look much better and we feel the technician was very knowledgable, kind, respectful, and really an expert. Thank you for that portion of the experience.
I was disappointed by the absolute inability to discover in advance ANY type of amount associated with the "special fees" involved with the carpet cleaning.
Only upon the arrival of the tech was any information given. I could have declined but the job was mainly to freshen up the carpet prior to an Open House which was to be held in the following three days. My budget would not permit me to extend the cost that much (from $300 to $700) so In order to just get the carpet cleaned, I opted for the simple basic cleaning and declined any special treatments.
There were a few pet stains that had resisted my cleaning but they were not that noticeable. I will say they were reduced somewhat by the basic cleaning.
Clean and easy on the allergies.
Really impressed with the product. It was suprising how well it cleaned a very old carpet.
I actually did recomment Zerorez to my neighbor on Sunday. Great job!
Technician was very pleasant but after the furniture dried, we noticed spots that were missed.
Your service people were very nice and made sure they did the job like we wanted it done.
The stains were not addressed, only the smells.
Do Not try to school clients in depth unless they ask about the proceedures. Some people have degrees, too.