What our clients think of us!

Service was quick, efficient. Rep didn't try to sell us a bunch of upgrade services, etc. Carpet looked great after he left.

We are not sure yet if this will be our final rating. I had used your service before and was satisfied until about 8 weeks later the stains re-surfaced. This time they re-surfaced the very next day. We are having a redo to those areas and see how that turns out. Since we cannot get Sat service, this means it will take another day of my husband when he can get the day off. That is a second inconvenience we did not expect. We love the outcome when is done completly, but wished we didn't have to get it done with a second visit.

Very good quick professional sevice. We will definately use you again.

I think the fuel charge should just be included in the price (raised to that amount). You couldn't perform the service if you wern't here so I think that is a little misleading on your pricing.I don't have a problem with the eight dollars, I just think it should be included in the quote.

The technicians arrived on time, they were friendly, helpful and worked quickly and efficiently!

mY CARPETS ALWAYS LOOK GREAT

I did a great job cleaning the carpets

Our carpet looked better than it had in years.

End result was excellent

Joe did a wonderful job and he was very informative. He talked me into doing my kitchen tile and I marvel at it. Didn't realize how much the grout had darkened. It looks like new.

I hired you to come out and clean my couch which had cat urine on it. I asked the tech whether the service was guaranteed and he said, "Yes. It's guaranteed for 30 days. If the smell is going to come back, it will be back before then." They cleaned and treated the urine spots and I left the cushions as they were for over 12 hours. When I went to put them back in place, I smelled the urine in at least two of the spots. Also, my whole couch smelled like a wet dog. The smell made my allergies go nuts. I called and someone is coming to re-treat the spots, but I'm skeptical that the couch will ever be the same.

1) Made appointment for cleaning to occur early in the day. The (first) scheduler said no problem, between 8:30 and 1:30. Then another call was received 2 days before scheduled day, our appointment had shifted to late afternoon, no explanation. I asked for an early time on a different Monday, was told not possible. No explanation.
2) Your technician said drying time 2+ hours. Well, it took overnight as expected (all fans set full speed, RH was not high that day). This is why we wanted cleaning done first thing in the a.m.

I spent a close to $500 on getting the dog odor/hair out of the carpets in 3 bedrooms. Unfortunately, the odor in one spot is still there, and there is hair in the corners of the carpets. My expectations are obviously picky to say the least, however, I would have paid more to guarantee the odor and all the hair removed.

Really see no difference between your service and Dalworth's...

My carpets were very dirty from high traffic, pet stains, and a rust stain that had been in the carpet for over a year. I wasn't sure they could even be cleaned, and I planned on replacing the carpet in the near future, anyway. Zerorez was honest about what stains they could remove and ones that they possibly could not remove. They were upfront about additional costs required to remove the tough stains. I was extremely impressed with their product and the results were amazing! My old carpet feels, looks, and smells wonderful! I honestly cannot believe how good they look. I don't have to replace my carpet now!

The cleaning process was very fast. The gentleman that did the work was very pleasant. After the carpets were cleaned they looked really good. Almost like new carpet!!!

The job was done very well

The end result is so clean and dry.

Friendly, knowledgable & hard worker

just great my rugs look like new and seth and tim where just the best.

Jamal did an amazing job of making our 12 year old carpet look like new. I like that the process does not leave a harsh chemical smell and that it dried quickly. You can't even tell that visiting children mashed Easter chocolat into our carpet or that we ever had a pet. ;-)

The technician explained the process and pretreatment and additional costs to me. I like that there are no chemicals in the carpet cleaning products.

On time and clean with no chemicals that smell afterwards.

Thjorjough

Thorough cleaning, frjiendly service, competent employees.

I appreciate how polite and respectful the service technicians are. Not only are they courteous, they are also friendly and personable.

cheaper prices.

1. We were told by the scheduler to expect service between 3:00 and 4:30 PM. At 4:30, I called to verify time and left a message. Terry Morton called back to say he'd be at our home by 5:10. Apparently, he was told that we were scheduled between 4:30 and 6:30. He showed me this appointment schedule on his phone. So, the problem was not with the service personnel, but with the scheduling personnel.
2. As requested, I removed all items from end tables, coffee tables, etc...and the only piece of furniture moved was an ottoman.
3. Pet urine stains were not fully removed by treatment, even with paying the extra $60.
4. On a positive note, a few spots of red paint on the carpet were entirely removed. I will reserve judgment on the rest of the carpet until I see if high traffic area spots reappear. I chose Zero Rez because of this guarantee.

The price I was quoted I feel was high. But in all fairness to you, you were my first quote. I do appreciate you coming out to give me a free estimate. The guys that came of was very nice. First name removed

The price was twice what I expected. Spots are coming back.

Service techs were great - thorough and efficient. Carpet looks great!

Results were great - very clean!