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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaning was good -- this was my second time using your service. However, the carpet stretch was horrible. There were multiple places where 1/4 to 1/2 inch gap was shown between the trim and the carpet. And, the finish work was under my expectation. Many spots, you can see the edges torn with the knife... I had the carpet stretch done before but it was not like this. Due to great experience with carpet cleaning I thought the other services would be superior as well. I was very disapppinted and I would not recommend to anyone and I will not use your service as well
The number one thing I really wanted cleaned well was the corners of my stairwell. I explicitly mentioned this to the Zerorez guys when they came to the house. After they were done, the corners of the stairs looked no cleaner than before they arrived. I asked them what else they could do, and they humed and hawed about how they couldn't get them clean. I asked if there was anything else they could do since they still looked a dark guy, and they said no. I expressed my disappointment, and I paid and they left. After they left, I got out a bottle of Resolve carpet cleaner that I had under the sink, convinced that this could be cleaned. I scrubbed away at the stair corners with the Resolve and some rags..... and to my surprise, the Resolve got out all the dirt! THe stair corners went from dark gray to light beige with my elbow grease and the Resolve.
Needless to say, I was VERY DISAPPOINTED with Zerorez after I finish cleaning my own carpets. I will not recommend Zerorez to anyone and will not be using them again. It makes me wonder how clean my carpets really got, given that a $6 bottle or Resolve could do something a $300 carpet cleaning service from Zerorez couldn't.
Professionalism
Your product WORKS! Your services are the best!
some spots have reappeared and chairs were not moved just cleNED round for neRLY $300. COULD HAVE BEEN A LITTLE BIT MORE THOROUGH! OR WITH MY NAME. First name removed King Last name removed 2601 Marsh Lane Plano 75093 I am going to have a leather sofa cleaned and feel the carpet could be redone (for FREE ) at that time ! thanks.
carpet too wet when you left. go over it twice with vaccuum
Carpet looks so clean and new. Didn't think I could salvage the damage and dirt that had been done. Thank you!
The carpets were cleaned in a quick and efficient manner. They look great.
It is green, it is clean and it was quick and easy! My place didn't smell of harsh chemicals and my floor was dry within three hours!
The tech was informative and friendly; the carpets cleaned up great; the majority of the stains went bye-bye; when I need my carpets cleaned again, Zerorez will be getting my phone call!
There are several spots in almost every room that were not removed. The traffic patters are still very visible throughout the house. The only answer I can see to question #2 is to come back out and re-clean my carpet. The guys who did the job worked very hard and tried - it's just that the products they used didn't seem to work in getting the spots removed and the traffic patterns clean. For the result I got, I think I could have found someone to clean my carpets for a much lower rate (over $500). In addition, I was VERY uncomfortable giving my credit card number to someone to input to their iPhone!!
Prompt, polite, courteous
No chemicals used, quick and efficient. Technicians were polite and explained what they were doing.
I had my stairs cleaned and they were left soaking wet! It literally took over 24 hours for them to completely dry. I went from step to step standing on a towel to try and dry them.
Also, when I did the run through inspection I noticed a spot still on the floor. I bent down to touch it and that area of the carpet was dry! It had been completely skipped over. I was not happy with how the carpets were cleaned. Too many issues.
I had my tile and grout cleaned, the service techs were very friendly. Once my grout dried it started cracking and crumbling. What started out as a simple cleaning is now becoming a very expensive project.
Excellent, Staff was very friendly
Dependable arrival. My carpets look brand new......I love it and will never use another company. I have already recommended you to seven families.
I seem to still have spots in my rugs though they are less than before you cleaned them.
It just seemed expensive, but the service was good.
Service and results were exceptional. Chris was outstanding from his friendly and courteous greeting to the incredibly clean carpets. I can't believe I waited so long to call. We are 100% satisfied!
The tech gave me a price for the carpet cleaning of $960+ tax for a complete house clean including pet urine stains. This was much greater than the quote of $250 given to me on the phone by the lady who booked my cleaning. I was already balking at the price difference before I received my receipt via email charging me over $200 in excess charges from the original $960 price. I have never had any problems with other carpet cleaning companies giving me one price and then charging my credit card another. I was initally impressed by the man who was doing the cleaning but I am sick to my stomach now with having to share this upcharge with my parents whose house I was having cleaned on their behalf.
I need to have a refund of these excess charges for this company to regain any lost ground in my book. I wanted to bring ZeroRez into my own home after this cleaning but I cannot trust that they will treat me fairly and honestly. I have contacted a supervisor with the company and have waited a day so far to hear back from them. I should have received a prompt returned call to work this out. Perhaps this review will get things moving.
Overall, a very sour ending for a company that I had high hopes of becoming my next carpet cleaning company. You want customers for life? Treat them with honesty and respect not underhanded thievery!
No formal description of service fees. I realize all homes are different sizes and situations but some guidelines for general services would be beneficial. All I got was a long rushed story about what was needed and prices scribbled on paper by the Rep. Then the final bill ended up $400 above what was quoted and we were left with no preprinted evidence that pricing was standard. Also, the house was left extremely filthy from the vent cleaning and we had to work extremely hard to make sure our small children (4 yrs & 1 month both met by techs) didn't have to sleep in filthy beds.
The technician was courteous and knowledgeable.
The cleaning solution...water! Professionalism, ease of rescheduling, price.
Carpet is staying fresh longer and doesn't stink. I had tried many times to clean the carpet with my soap and Bissell---It just couldn't do the job as good as zerorez. I like the fact that the cleaning process is "green".
Your Techs are on-time or early. They stay until the job is done and are professional while they are here.
No funny smells from chemicals and the quick dry time.
I was told I would receive an email estimate of how much the service would cost, but I never did.
I already have a few spots that have "returned" and I have not received my invoice yet.
The service was very prompt, professional and courteous. The carpets looked great afterwards and were dry in a short amount of time.