Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 13, 2012 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and good work . Carpets look good

Report a concern   April 13, 2012 — Rated 8 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

It is the price, I'm cheap

Report a concern   April 13, 2012 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Highly professional and very good quality cleaning product.

Report a concern   April 13, 2012 — Rated 9 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really cleaned my carpeys

Report a concern   April 13, 2012 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technicians were professional and took the time to clean my home throughly.
I'm looking forward to seeing if the carpets retain their luster , as a result of your improved cleaning technology .

Report a concern   April 13, 2012 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and courteous employees.

Report a concern   April 13, 2012 — Rated 9 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the cleaning process, timely arrivals, friendly and professional staff

Report a concern   April 13, 2012 — Rated 10 out of 10 by M.X.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EVERYTHING!!

Report a concern   April 13, 2012 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job done by Nolan Ryan. Unfortunately, he can't add - bless his heart. Charged us $16.00 tax on the $89 - 3 room special.

Report a concern   April 13, 2012 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

really get it clean

Report a concern   April 13, 2012 — Rated 10 out of 10 by J.W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is the healthy way to clean my carpets!

Report a concern   April 13, 2012 — Rated 4 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your service person arrived and attempted to upsell the original offer of $89/3 rooms. If this is part of your marketing activation you should at least tell your operators to ask if pets are in the home, etc... it felt very much like a bait and switch.

Report a concern   April 13, 2012 — Rated 2 out of 10 by C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was given a price over the phone of $155 plus tax. I was not told an oversize room was extra. THe other rooms were smaller than 200 sq ft.I was charged $208 plus tax. Also, there were a few spots that I thought would have come out but did not. thanks

Report a concern   April 12, 2012 — Rated 10 out of 10 by M.Z.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is safe for the family, including our pets. I always get fabulous results and never use any other carpet cleaning service! I'm a customer for life.

Report a concern   April 12, 2012 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great communication with the service tech and the scheduler.
Tech was on time and gave good information regarding product and service.
Price was right and end result was better than expected!
Thank you

Report a concern   April 12, 2012 — Rated 8 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

NA ← Tap again to save

Report a concern   April 12, 2012 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I enjoy the friendly and informative staff.

Report a concern   April 12, 2012 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the antimicrobial that kills what may be in the carpet and that you then extract it and everything else in it from some other time.
You may also use the comments I listed in the technicians book.

Report a concern   April 12, 2012 — Rated 6 out of 10 by L.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The actually service was fine...the scheduling was frustrating, and the pricing was way too expensive.

Report a concern   April 12, 2012 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way it pulls out stains and the condition the carpet is after the process.

Report a concern   April 12, 2012 — Rated 5 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had pet odor and it still remains..actually a little worse after the treatment.

Report a concern   April 12, 2012 — Rated 0 out of 10 by T.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service Tech Brad McKee used too much water which penetrated the stairs side woodwork swelling large bubbles on several steps. To repair this will be a nightmare!

Report a concern   April 12, 2012 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All dirt is magically gone. Our carpets look new again

Report a concern   April 11, 2012 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Perfect! The carpet looks like new! I will use your service again!!!! The carpet is so soft!!
Thank you!!!

Report a concern   April 11, 2012 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgable, friendly and professional. The products worked and my carpets actually looked, smelled, and felt clean after the service, which is more than I can say for other companies we have tried.

Report a concern   April 11, 2012 — Rated 9 out of 10 by M.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services are professional

Report a concern   April 11, 2012 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The purity of the product and the results are amazing.

Report a concern   April 11, 2012 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service and non use of toxic materials.

Report a concern   April 11, 2012 — Rated 10 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The capets looked great!And the workers were professional!

Report a concern   April 11, 2012 — Rated 0 out of 10 by S.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was extremely disappointed in the pricing structure for my carpets that were cleaned last week. One of the rooms that was being cleaned was considered to be '2 rooms" due to its total square footage. I can understand your policy in the event the entire room's carpet was being cleaned. However, our particular room has an oversized sectional, 2 large coffee tables a built in desk, an end table and a pedestal chest table with chairs. (And sight unseen, you may say, that must be an oversized room.) Yet in reality the amount of carpet that was being cleaned in that room was so minimal, it's unbelievable. I was shocked that someone from a reputable company would have the gumption to charge us for two rooms when clearly, the carpet surface being cleaned was very minimal. Additionally, a wand had been left by the technician at the previous customer's home so it could not be used at mine. Also, the technician team left a large orange bucket of water in our game room for us to clean and dispose of properly. Prior to this most recent visit, I had planned on using zerorez to clean event the uncarpeted floors in our home, but that is no longer the case. Unfortunately,


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