What our clients think of us!

Did not like having to negotiate price for service. Technician was trying to sell additional products where I just wanted to have my carpet cleaned. It seemed like pushing the extra products was very important.

As far as the carpet cleaning results, the technician worked very fast and after he was gone I noticed some small spots that I feel he should have paid more attention to. I have had the carpet cleaned before and the technician from another company even wiped down the baseboards and made sure I was completely satisfied. Customer service is everything and the little extra's count.

I just don't think that the cleaning lived up to the advertisement that I heard on the radio. I do however like the system of not using soaps etc. to clean.

Exellent service.

I called your office 3 times Friday to speak with a Supervisor about my unsatisfactory experience and deny permission to clean an oriental rug teken by your technicians following my home carpet cleaning. I was told a supervisor would return my call but they never did. I sent an urgent email explaining my issues with your company and request for an immediate response. Zerorez deposited my $896 check immediately but hasn't had the coutesy of a single return phone call !!!! To say I am upset is a drastic understatement !!

I like the fact that they are green --no odor or residue feel. The technician was very polite and seemed to be a hard worker. I am very pleased with the results. The carpet looks brand new and it is 4 years old!

Lot of bait and switching....

I had a grease stain in my hallway, and thought nothing would get it out. So after about 3 weeks of being there I heard about zerorez and it came right out, along with everything else. My carpets look new. Thank you so much.

I like the promptness of the technician and the amount of information given on what is best for carpets.

Your products and services are exactly what Jody Dean of KLUV 98.7 advertised. Promptness and courteous service by the technician. All questions were answered. The technician did a thorough and wonderful job,taking his time to cover all areas requested and in some instances took a little more time where areas needed more attention. We liked the fact that you use no soap and provided a spray protective coating upon request. My wife couldn't believe how nice the carpet looked and in the areas most frequented with traffic most noticably by the back door. The technician was very professional and its like we have brand new carpet which smells great.

I like absence of detergent, and I like the results.

The carpet was pretty wet took all night to dry esp. in dining area and hallway where I have no ceiling fans. No shoe covers used.

Great cleaning - thorough and efficient
Carpet dries quickly and softly
Good customer service

Great people with knowledge of what to do. Always on time at appointment setting.

I still have some spots that were missed in the upstairs bedroom.

The professionalism of the employees. They did an awesome job with the carpet. Looks and smells new. Even removed some puppy urine stains. Thanks Zerorez.

Mike Mitchell did an excellent job and was very attentive to the details. My 13-year-old carpet looks new and fresh again.

I like the fact that chemicals are not used. The technician you sent was very professional, polite, and did a wonderful job. My carpets look beautiful.

Customer service was really good. Very easy to set up an appointment and/or change it. The time window was accurate and I liked how they called the day before. The carpets looked fantastic and they were able to get the dog stains out.

On time and work was completed as promised

Your service personnel. Joe and Leo were great to work with and did a good job.

I found the difference between the phone sales person and that of the technician as to the pricing to be off by more than 50%. I clearly described my needs and room sizes to the phone person. I emphasized the pet odor removal as the main service, and still the price was off by over $100. Also, the carpet did not completely dry for 38 hours when the technician said it would take 6-8. It was completely wet, not just damp, for over 24 hours. The carpets are clean and fresh, but the customer service and communication between the sales person and the tech are unacceptable.

Was quoted $85 for three rooms special. My wife told the person on the phone exactly what the issue areas were - 1 stair landing / 1 stair / and 3 spot cleans for candy and cat urine. Granted I bought two cleaner bottles for $45 but my total came to $278. Feel like we were baited and switched at time of service. Not a happy customer who will not call again.

The way it cleaned without residue, smells good

Carpet is very clean, nap was raised, and service was quick and professional

Service was very expensive. Also, some stains that seemed to disappear while the carpet was wet re-appeared hours later when it dried. From the advertising I expected the worn areas to come out better as well. Your $89 for 3 rooms radio ads give the impression that stains will be removed but it's not until the technicians got to my home that I found out that the $60 per room pre-treatment is required for that. I will be looking for a better solution in the future.

Seemed like a quick process..I'll have to wait for the true results later.

I was told the wrong time for the appointment and had take off additional leave from work. In addition, driver did. Of do a walk through after finishing.

Professional technician great job carpet stays clean looks fabulous

I really like the idea that there are no detergents in your cleaning solution!

Did a fabulous job of removing spots.

cleanilness