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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am very happy with the job that Tyree did, he also took time to explain to me about p roducts you have to help me keep my house free of germs and dust that blows in thru vents He was very friendly and professional.I highly recommend Zerorez and I will use them again.
Good job and good advice.
I was not happy with the level of stain removal and/or the cleaning of high traffic areas that occurred. In fact stains reappeared that had not been prominent. I would have paid for a more intense stain removal if I had been told that it was needed. I have seen greater success with other companies and the rugs were not that severely soiled. Instead my husband was sold some preventive that I suspect has limited value.
Carpet looks and feels great.The two guys that came very professional. thank you
I like that it is green cleaning and that items are not soggy when you are finished. It would have been nice if I'd been told in advance that for wool area rugs, the cleaning could not be done onsight and would take 3-4 weeks.
The way the agent explained everything and how he managed to clean my 3 rooms in an orderly fashion. Nice job!!
The process was very quick and the carpet dried soft and within a few hours! Thanks!
Carpet looks great. Technician was very knowledgeable, professional, and friendly. Great service at a great price. Thanks.
The technician was professional and polite. While the spot removal was very good, I was disappointed with the results in path areas. I don't know if it was an unrealistic expectation to get an appreciable change.
We were told one room was too large upon arrival of the crew. This now counted as two rooms. This was not the case the first time we used zerorez the first time. Disappointing. Was it cheaper service because we used an advertised special?
Not sure about products but your service is great. Right after Kevin cleaned my carpet in one of the bedroom, spot cleaned for dog urine, my dog went in and urinated on the carpet. Needless to say, I was beside myself with frustration with that dog, she normally doesn't do that.
I felt the upfront quote was not thorough therefore misleading. My quote was $155 and the bill ended up being $452. Had the person booking the appointment been more thorough, I would not have used your service. I was warned by a friend this is exactly what would happen because it happened to them. Richard the tech did a fine job and worked with me as much as possible. I really felt like I was trapped and had no choice - I had to get the job done and didn't have time to make alternate plans. I should have cancelled and found someone else to do the job. Carpet looks okay but some stains could not be removed. Richard certainly made it clear up front he could not guarantee. I felt like he did the best he could. I don't think it's fair the bill ended up 3 x's what I was quoted. The call desk asked me about square feet of space - I have no idea. Maybe there is a better way to create the quote that would not cause the confusion. I was never asked about stairs, pet stains, etc.
The carpet looks fabulous! I never dreamed that they would look this good! They feel clean to the touch so I am sure that is a result of not using soap! NO REZ!! I will definitly call you again as well as I would highly recommend Zerorez!
The carpet is not as soft as I expected. Otherwise good job. I hope the expensive duct cleaning is worth it! I should expect to see less dust on our furniture, right?
I feel the service is excellent but it always costs more than I expect. I can only afford to do it once a year. I would like for you to offer a Groupon or similar deal.
The floor was wet for over 4 hours. I wasn't respecting it to be that wet
Good job.
The carpet and tile came out very clean and looked great! The technician, Roy, was very friendly and professional.
Very professional service with good results.
All natural, no soaps or detergents or anything to hurt the environment, pets or children.
I guess I was expecting my rugs to look a bit cleaner, especially on the places where one walks a lot.
justify your prices.
Service prompt and professional. Really does a great job on stains and dirt.
My carpets are truly clean after Zerorez is finished. Our bedroom is 14 years old and looks and feels amazing after Zerorez. Thanks for being so useful and worth every penny.
I have pets and now you cannot tell that I have pets. My carpets are beautiful and smell great.
excellent service personnel and the house smelled so good...no smell at all.
No residue and no chemical smell after job was completed.
Service was great, employees very knowledgeable about process. Carpets and grout look like new.
That it's green technology, knowledgeable technicians, and timely service calls. The end result was as a 10 out of 1-10!
After 8 years of having this carpet you were able to make my carpet look brand new again. Thanks so much.
Kristie