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based on 85106 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and very professional.
I liked the way they treated my pet spot
Carpets look great. Tech was very nice and did a thorough job
i LIKED THE PET SERVICES AND PROTECTOR.
Very professional, on time and great service! I have tried other carpet services but Zerorez did a better job so I won't go back!
Fast, easy, and inexpensive!
I especially like this service because they do not use detergents. I am a repeat customer and have always been satisfied with the results.
Our carpet is 15 years old. I have been using Zerorez now for a couple of years and each time they come out my carpets always look new again. Every service tech that has been to my house has always done a great job and I love the white booties!
First time user. Actually appears to be more effective in cleaning; although it has only been two days. I think they will have to return for some additional treatment on some tough spots. it does look better at this point than the other guys.
Pay a little more attention to edges where the carpet meets the wall. Come up with better pricing on extra options (spot cleaning) for clients with very little carpeting, rather than a "one price fits all" system.
they preformed well and had professional people working for them
Darwin was professional, prompt and knowledgeable. I love the clean smell and feel of my carpets.
We really like the process used in cleaning our carpets. They look great!
Timely,polit and carpet looks fantastic.
The service always just what you say it is. However this past time a couple of spots that usualy come clean did not. I am not sure if they were worse this time or if it was because I was not there personaly. Thank You Name removed Phone number removed)
The service tech's were prompt, did a great job, and quick. The carpet looks wonderful
I was charged an extra 60 dollars to clean the front room and it did not look any differnt that the other two rooms. I would like the extra 60 dollars back!
The service guys supposedly cleaned the carpets in about 55 minutes... including spraying on an overpriced protectant like Scotch Guard. It takes me longer tham that just to vacuum the same carpets. That is because I do a thorough job of cleaning. I cannot believe it cost me $333 for an hours work.
And since the carpets have dried they still look like they have stains in places.
I quit Dalworth for the same reason and they spent longer than your guys did. Next time probably will try another carpet cleaner. Surely somebody will care enough to take the time to do a thorough cleaning job!!!
I like the steam cleaning process, the price and the results. So far so good after two days.
Had four rooms done plus my travel trailer: Two of the bedrooms are respotting after drying---- thought your technology was tops---not so! Rooms were finished at the speed of 5 min per room! We learned the hard way you DO NOT MOVE FURNITURE NOR WORK AROUND BEDS---WE SURE WERE PUT IN A BInD!!! I REQUESTED MY CONTRACTOR TO USE YOU---BECAUSE OF ALL THE ADS OUT THERE!--- Your young tech was very nice!!!
sORRY , BUT THIS WAS MY EXPERIENCE!
lARRY Last name removed
2411 SUMMER CT aRLINGTON, tX
The cleaning solution uses are green
George and Heather are a great team. They were very knowledgabel and explained everything to me. They even went as far as to offer extra things available to me just in case I wanted them. They were not pushy about any extras at all but just wanted me to be aware of the services. I will always ask for them when the time comes for a cleaning again. My carpets look and feel soft. Thank you!
Spot remouval about doubled the price. Left a place in the hall where he did one half then the other. A brown line showed up as it dried.
The communication - the young man who came was outstanding - professional, polite, respectful.
We had a very good experience and would not only call you again for service, but highly recommend you to others. Thank you for being so accommodating, prompt and for providing such an excellent service.
I am still disappointed at the appearance of the tile work you did. I was not planning to have this work done, but your technician convinced me that it would look like new. it looks a lot better, but there are still numerous places that are still dark. I would definitely recommend you for carpet work and upholstery work, but not the tile. I paid you over $600 to have it done and do not feel I got my money's worth.
The gentlemen were very courteous and explained different options available to help get pet stains and odors out of the carpet.
First & foremost, your people: Caesar & Ernest did an awesome job of explaining the process and expectations, then of course delivered. Carpet turned out very well.
The techinician was very nice and personable, and very knowledgable. He upsold with no pressure. The carpet was beautiful - loved how fast it dried (approx 2 hrs) and the fresh, clean smell.
Everything!