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based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your representative spoke limited English and was difficult to understand. Plus the pet odor removal did not work at all. I would like to have some tile cleaning, but he couldn't understand that.
Very expensive. My carpet smells. It has never smelled after I have had it cleaned before.
The Carpets looked great when they were still wet just after cleaning. But as they dried a lot of the stains returned.
I've used Zerorez three times with excellent results. The technician was very professional, polite and genuine. My carpet looks excellent and I would reccomend Zerorez to everyone that I know.
First name removed Monteiro
Irving, TX
Cleaning ability and drying time is great
Reliable service, along with no residue, clean carpet. ZeroRez technician did excellent job.
Courteous, professional cleaners. The carpet looked great.
Very clean process....dries quickly. Most importantly, gets the carpet clean and brings back the nap.
My carpet came very clean and looks new.
I am a fan for life! ZeroRez cleaned my office about a month ago, and I was so impressed. My dog had several accidents in the house recently, and ZeroRez saved the day! My carpets looks so clean and fresh. Thank you so much!!!
I love the fast dry time and I truly appreciate the professionalism of my 2 service technicians Ricky and Noel. They were able to answer each question that I had for them. They were knowledgeable on many of the different services offered by Zerorez. I will definitely use Zerorez again when the time comes to re-clean my carpets!
It only took one hour to dry!!!
Was able to remove lipstick stains.......no other carpet cleaner was able to do this.
Carpets looked cleaner...even when they dried.
They also seemed softer.
professional, very satisfied with the cleaning of carpets and rugs. Thanks for a good job
The carpet was cleaned of 99% of spots. There was one spot I was surprised could not be cleaned since Justin was able to get out the wood stain that accidentally got on carpet.+
The stains came out and the carpet has remained looking clean. The staff was very professional and quick.
Your cleaning methods continue to deliver the best results for cleaning my carpet. This was not my first time, nor will it be my last time to use your carpet cleaning service. Job well done, folks.
The cleaning job that was done very well. The Tech was very prof and provided information about what he was doing and about care of the carpets. Thanks job well done. Customer service was super.
they always do a good job, carpet is fresh, clean, makes my home more enjoyable.
The person who cleaned left his flashlight at my house...would like to get it back to him
We loved Seth and John. They were so professional and did such a nice job.
I will have them back anytime and recommend them to my friends.
Professional attitude, beautiful results
Exceeded my expectations.
Joe Martin is the best ~ very professional and helpful!
The professionalism of your staff
Arrive in a timely manner and are able to get stains out of carpett. Very professional!
Beyond expectations!
I was very pleased with the professionalism our technician, Ron. This was our first time using Zerorez, and he took the time to go through each room, listen to my concerns, and educate me on the different treatments available for certain areas that needed additional attention. I was also very please the complete results of the carpets. THANK YOU! I WILL BE SHARING ZEROREZ with my family, friends, and SOCIAL MEDIA :)
Cristie
Professional staff and they do a terrific job cleaning all my carpets!
it was quick and easy to make an appointment. Loved that my carpets were dry with 2-4 hours. The whole house has a clean fresh smell afterwards.
Your first driver that came to my house run over a sprinkler and his reaction was that it should not have been where it was located. The second crew came out and when they were done several rings were missing from my girlfriends jewelry box. A police report was filed and when I finally spoke with Brad, he said "they don't have your rings". I wasn't expecting to get the rings back but I wasn't expecting the cavalry attitude by one of your managers.
You advertise that carpets will look like new after being cleaned. The both times we have used your company, that has not been the case for our home. The extra price for cleaning pet stained areas are extremely high.