What our clients think of us!

Prompt, courteous service. Professional, competent technicians

Did a good job

Professional & courteous. High reputation & customer satisfaction. Well promoted.

Although my carpet was much cleaner, there were still some spots and areas that I felt like weren't given extra attention to being cleaned. I did not have filthy carpets nor did I have a lot of bad stains, but it seemed like there were some mildly stained areas that should have been cleaner. Also, he cleaned the carpet in my den and moved the couch around to get all of the carpet clean, but he didn't put the couch on styrofoam or anything to raise it off the wet carpet and when we moved it back into place, it left a dark spot on the carpet under one of the legs. My biggest complaint is that my carpet was SOAKING WET!!! I thought it would never dry and even more than 24 hours later, there are still damp areas. Also, the technician left huge puddles of water on the hard surfaces that butt up against my carpet and along the sides of my stairs and never mentioned them or offered to clean them up. Finally, we have 13 steps leading to our upstairs landing, which was one of the rooms cleaned. I don't count the top step because it is part of the room but I was charged for 14 steps. I would be VERY HESITANT to have your company clean my carpets again or to recommend your services to others. I had very high expectations from the advertising I have heard but was quite disappointed.

Brown is coming back up thru the carpet. Need to clean again

quick with excellent results

I have been a customer of Zerorez for years and have been quite impressed with how thorough your process cleans my carpets. You have a great product and it sells itself. All of my prior experience with Zerorez has been in the State of Arizona, until this week which is the first time I have used Zerorez in the State of Texas. I was very disappointed by the sales tactics that your cleaning technician used once he arrived at my house. I work and was not here; however, I had my mother at my house to let the technician in to clean. Once he arrived, he pointed out to my mother the pet stains that appear when a "black light" was shown on the carpet. I know there are pets stains on the carpet, that is why I had the carpets cleaned in the first place. Your advertising explains that the price includes pre-treating, cleaning and sanitizing the carpets. However, the technician said that to pre-treat the carpet, the cost would be $230.00 (But,only IF he could get his manager to agree to come down to that low of a price). The price I was quoted on the phone was $140.00. So, for $90.00 more they would pre-treat the carpet. I had already warned my mother that your company may try to do this, so she said "NO" to these tactics. Then your technician warned her that even though the pet stain was small, once it is cleaned, it will grow larger if not pre-treated for the additional money that he quoted. I am VERY DISAPPOINTED that your employees would lie to her like that. Believe me, I've had pet stains before that we not pre-treated and NEVER have they "grown in size" after having my carpets cleaned! I still like the Zerorez product, but I do not feel good about recommending your company to my friends because I would not want to subject them to such tactics. If pre-treating the carpet is not included in the price quoted, then your company needs remove that from your advertising. I am very disappointed by the deception that your company used to try to get more money than agreed upon. I will not recommend your company to anyone because of this.

That it does not hurt my pets

Great service, results and price. Roy was a great person to work with and would highly recommended Zerorez to friends!

No harsh chemicals and smell. Technician very professional and knowledgable.

This was my first time to use your services and I was very pleased. I had a rental property and I was at the point of replacing the carpet because it was soooo bad. You were my last hope in saving some serious money on new carpet installation. I currently manage two rental properties along with my own home. I will deffenetly keep your phone number handy for future cleanings. A special thankyou to Jody Dean and the Morning Team for the recommendation.

Professional people and clean products competitively priced.

The carpet seems to stay cleaner longer and is softer. No harsh chemicals or residue.

I loved the way my carpets looked; they looked brand new and they felt soft again. Your technicians were able to get most of the awful stains out of the carpet. The technicians were great at offering me additonal services, but at this time I was not able to take advantage of them. When I told them that, they were polite and understood my financial restrictions, and went on to do a great job. Next time, I will take advantage of some of the additions. Thank you for making my home look nicer and cleaner. We will have your company back regularly.

The guys that came out were great. The house smelled great afterwards and the carpet looked fantastic.

This is my first carpet cleaning experience and thought the company did a great job. My only concern was it was a tad expensive for just 1 full room. Over $100.

Our Technician, Tim, was extremely thorough and well-versed in the both science differentiating the Zerorez process and attacking our carpets challenges.

Ernest was extremely likable and I think a huge asset to your company

Our carpet was horrible - your associates treated it and got the stains out - you saved our carpet.

Well, my Mother and I keep hearing ads on the radio that state Zerorez is capable of getting out the toughest stains and whatever you have on your carpet they can handle it. Well, when the technicians arrived they started a spiel that they obviously memorized about cat urine and coffee stains. They wanted to know if we wanted a "special treatment" that cost 3+ times as much as I was originally wanting to pay. The cost went from $108 to $375. Well, if it meant getting my Mother's carpet cleaner then I was all for it. I asked them how much longer it would take to use the "special treatment". I was told fifteen minutes. Well, from the time the technicians started to the time they were completely finished it took 15 minutes. I am 100% sure they either didn't do any "special treatment" or they didn't let it sit on there the entire 15 minutes like they said they would. So, after the carpet was cleaned I was told that there were still stains because they can't get coffee stains out and that the carpet still looked "dingy" because that's normal wear. Ok, what is the point of having your carpets cleaned if they are still going to look dingy. And what is the point of paying an extra $250, TWO HUNDRED AND FIFTY DOLLARS if your carpets only look like someone used a carpet cleaner you can rent from home depot on them. I woke up this morning having SERIOUS byuers remorse. If I could do it again I would DEFINITELY not have paid the extra money. FOR WHAT??? My 73 year old mother went in behind the carpet cleaners and was able to clean the so called "coffee stain" that they were unable to get out with good old Resolve. Hmmm... The area cleaned was also only about 800 or LESS square feet of carpet. REALLY, it cost THAT MUCH!! I just have to say that with all the hype on the radio I am truley DISAPPOINTED with the end result. In the future I think we will stick with the Rug Doctor and Resolve. I won't be shy to let me facebook friends know my feelings either. Your efforts are appreciated but the quality is poor. Thank you, Erin Last name removed and Name removed(my Mother).

I was told the tech would be arriving between 12:30 and 2:30 PM after several calls to the office(I was told he would be there at 3 then between 4:30 and 6:30) he arrived at about 6:30. I understand that sometimes things happen but until he called around 6PM I really wondered if he would really show up. I had furniture moved and company arriving today so I really needed him to show up. He (BJ) was very personable and did an excellent job so I would say that I will most likely call Zerorez the next time I need the carpet cleaned thanks to the tech. I think comunication needs to be implemented in the office. Once a client is disappointed set up a firm postponement time and that time needs to be kept. Because this was my first experience using Zerorez I did not know if I could actually count on someone showing up and the person I contacted in the office really did not commit that a tech would definitely show up before the night ended. I would say the tech made things right but I believe if a company requests feedback they deserve to know how the problem came about so they can correct procedures so the tech's and you don't have to make things right. Thank you for having a great tech that can deal with upset clients and do an excellent job. Sincerely, Name removed

Very prompt and professional. Made my 9-year-old carpets looks new again. The technician, Joe Martin was very courteous. Great job!!

Service tech was early for appt. I would have liked for him to have out furniture legs on plastic & return to floor rather than stack chairs on my bed

Technicians were focused on upselling pet treatment to increase charge from $139/5 room special. They also didn't move a wool rug at my front door as other carpet cleaners do and walked through my home with their street shoes to get through the areas they were cleaning.

It works, what else can I say - Tim was professional, smart, explained everything, made sure I was satisfied - carpet does look new (it is 22 years old) and I am very happy. Will get tile done next. Hard to believe that something advertised works better than anticipated - way to go (and I like your name too)

Customer service was excellent. Carpet looks great.

I was quoted a price on the phone but when the gentlemen got to my house to do the job he said he couldn't do what I wanted for that price. He was very kind & helpful & did do a good job in what he did. But I still wound up paying more than my quote & I didn't get done what I wanted. If ur going to give a quote u need to honor that. That is not good business to not give people what they're promised.

non toxic and no residue

The carpet and floors look good but while cleaning the tile floors there was some of the cleaning product left on my stainless steel frig and trash compactor and I cannot get if off. Any suggestions?

i will promote the guys that come out clean but have issues with people answering the phone as I have asked 3 different times to get my first name spelled correctly and it's still wrong. It's Theresa.. Please correct !
Thanks