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based on 85104 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service is very quick and it leaves the carpet especially clean.
The carpets are actually clean when you leave and they stay that way a lot longer.
Loved the natural products used as there wasn't a chemical order nor lots of water used. Slightly damp to the touch when done versus lots of water still in carpet. However, when I called in to make the reservation I asked about drying time and was told it only takes 1-2 hours to dry. NOT - it takes about 4 plus to completely dry properly. Plus from a marketing perspective, you need to tell customers up front about the trip charge! I refused to pay as that needs to be told when the customer makes a reservation - not later. J.B. the technician was quite personable and very knowdgeable. You need to clone him!
That they are environmentally safe and good...,Especially whern inside myhome.
I purchased the rake and feel that it will help keep my carpet from amtting.
The young man wheo did the cleaning was informational, polite, and professoional. He was hard worked
I was overcharged by almost $150. I called but I still have not heard back regarding a refund of the incorrect charges.
They work and techs are fast and friendly!
Environmentally friendly. Good Service & product.
prompt and efficient - courteous - final results very satisfactory
Your services are outrageously priced
The technician who visited my home was polite, professional, and knowledgeable about your products and services. He completed the work in a reasonable time and my carpet looks really good.
Friendly and helpful technician. My husband was using a Bissel carpet cleaner to self clean and did not believe your system would be an improvement. He was amazed how much better your equipment worked. We are waiting to see how long it lasts. Advertisements state it still looks good after 4 months. We are hopeful.
It's the pricing thing. I think I was quoted 6 prices. I never know until you are here how much you will charge. I would rather have dirty rugs than think that I have been lied to or cheated. Have a price and stick to it. Maybe that isn't the industry standard. Whatever. Pat Last name removed
The technician was friendly and knowledgeable and gave full expectations. There was no odor left and the carpet looks great!
I like how it is basically super heated water!!
The air duct cleaning was a clean process - nothing blown out into my house. My carpet looks and feels wonderful. It's 22 years old, and the process Zerorez used made it look almost new again. The team was friendly and professional - they really did a great job.
My carpets look excellent, and most of the residue from prior cleanings was extracted from one particular carpet so that the color matched the rest of the house.
This was far the worst experience I have ever had with a service of any kind. I had three rooms of carpet cleaned the service tech spent less then 20 min. to clean all three rooms. When I tried to speak to a service supervisor about the experience it took two days and 6 phone calls to finally speak to someone. They will be sending another tech out to re clean my carpets . Hoping for a better out come
Green
Nobody has evern gotten my carpaets looking this good
THE WORKERS WERE VERY FREINDLY AND THEY NEW WHAT THEY WERE DOING AND WENT OVER AND BEYOND THERE DUTY.
Non-toxic carpet cleaning and no residue. Especially loved the pet odor removal - so far no odor bounce back! Already recommended Zerorez to two people.
Get your quality of carpet cleaning back to what it was 2-3 years ago.
Trained technician, customer-service oriented. Carpet was cleaned well.
Better communication skills for those working the phones. I felt very "upsold" to when tech got here - I hate that!
Prompt and very clean & efficient.
no chemicals.....
Relay to potential customers just what furniture will be or not be moved to clean carpet.
I will have to see what the carpet looks like over the next couple of months, to see whether it packs down and looks worse than it does right now. It is definitely cleaner than it was but still discolored. The rep did a very good job and seemed knowledgeable about the process.
Time will tell if the carpet stays cleaner longer or better than other methods. I do like the fact that carpet is able to be cleaned with water instead of chemicals, that is why I wanted to try Zerorez.
However, what impressed me the most the day of the cleaning were your employees, Ceasar and Luke. In particular, I felt Ceasar was extremely professional. He explained all of my options of the various cleaning methods. He was very interested in making sure I was totally satisfied with the cleaning. If I had a company I would want everyone that worked for me to be like Ceasar. People like Ceasar are very rare these days. He took such pride and joy in doing a job to the best of his ability. He represents your company well and I hope that you let him know that he made a difference in whether I will use Zerorez in the future and promote Zerorez to others!
Fast Service, on-time and professional staff