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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your ad's do not tell the complete truth about the cost of cleaning the carpets. The extra $65 - $75 per room charge was a big surprise when your tech was inspecting our carpets before he began the cleaning.
This was the first time we used Zerorez. The gentlemen were on time, courteous, friendly and efficient. We told them what we thought needed to be done and they took good care of our carpet. Our carpet is nearly 20 years old and it looks almost new. THANKS
Tony C. was very professional in his manner and offered to clean the dining chair with the awful stain on it. He took it outside and in about 15 minutes you couldn't see the stain at all. That sold me! All 8 chairs look brand new! I bought the table and chairs at an antique store in Keller about 15 years ago. I will definitely recommend Zerorez to anyone that asks if I know a good carpet/fabric cleaning place!
No use of chemicals and quick dry. Also, employees were very nice and knowledgeable.
I feel like what they told me over the phone is what I got. I wasn't pressure into adding products to the carpet to spend more money. They guys were very friendly and polite. I had a very good experience and plan on using you again for my carpets.
Very professional and products worked great. The carpet is like new again
Good service, no complaints.
Efficient, detail job and good price
quick, clean , reliable service
friendly, helpful service personnel
Effective and efficient ......and great service from Mitchell
I had no idea the front door was going to have to be cracked open the entire treatment. On a 90+ degree day, I was watching the AC head out!!!
I told them that the electricity was off and when they came they did not bring anything to treat spots without electricity. Then they wanted to charge us again to come back when the electricity was on.
The fact that there are no chemicals and how clean the carpet looked, smelt and felt. The technician was very professional and thorough. His name was Ricky. The cleaning was at my Mother's house and I was so pleased he is doing my house on Thursday.
move the furniture for me
After carpet dried, was not clean enough.
The recent service was good but the 2011 service was better. They left water on the wood like flooring in the hall. The leader did not get our name correct on the handheld device and we did not know this until we received our receipt via email. We have emailed twice to have this changed and to receive a corrected copy. So far no luck. John R. Last name removed
Need to explain to potential customers upfront on extra charges for larger rooms.
Representative was early. Thorough job. We like our carpet a lot better now. Thanks.
We paid alot of money to use your products that were to eliminate odor......and we still smell the same odor in a room .......So what is your policy
Not sure. The tech who came out this time was not as thorough as the one who came the first time I used Zerorez. However, was mostly satisfied with the results.
We have been very happy in the past but the last two cleanings have been disappointing. Two weeks ago we had our carpets cleaned and when Zerorez left they looked fine. However, when the carpets dried there were some spots that hadn't been removed and a large spot that had never been there before. It took a week for Zerorez to come back out. Again, after the cleaning was done and before Zerorez left the areas looked clean. However, by the next morning not only were the spots still there but they were much larger and much worse. We now have two large areas that are stained that weren't stained before Zerorez came and we have been told that you can't come back out for another week. We are trying to put our house on the market and this is a very big problem.
Better cleaning.
no residue left in carpet
The Team of George and Heather treated my ome like it was their own. Very meticulous and very professionaland very prompt. My carpet look great.
Your employees are very courteous and professional.
Fast and so far it still looks good.
This is the first time we used zerorez. I like the fact no residue is left.
The carpet is clean and soft. I like that it's not toxic to cats.
The outcome was nothing better then I've had before from other carpet cleaning companies. Your high upcharges were unexpected. The biggest dissappointment is that once the carpet dried, I could still smell the cat urine as much as before zerorez cleaned our carpets.
If asked, I would say that Zerorez is super fast, average & expensive.
Beth Last name removed~
Everything
no soap in cleaning solutions. We particularly liked our cleaning person, Roy, he was a top notch person and an excellent representative of your company. Our carpets looked great when he finished.