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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ads for your company by Jody Dean at 98.7 KLUV have stated that you can remove ANYTHING from carpet. Such as lipstick, pet stains, paint and candle wax. Our master bedroom carpet stains from dust, as stated by your technician, was NOT REMOVED. We were charged an EXTRA 30.00 just for our living room, and charged 25.00 to clean a small area in our master bath. i feel the price for the cleaning was VERY EXCESSIVE over what was ADVERTISED as a three room "SPECIAL!".
Fast friendly technician, honest and very professional
Your staff are professionl but warm. I appreciate the explanations they give about your products and I'm for anything that will protect our planet. My carpet (very light)looks wonderful, even the high traffic area. Joseph, the tech, was especially helpful.
great job cleaning the second time
You did not clean my carpet to my satisfaction. I called and had one of the rooms cleaned again. I can still see areas where it is tracked and looks dirtier than the rest of the carpet. I have cleaned the carpet myself in the past by using carpet doctor and I can get it a lot cleaner than what your guy did. He only took 45 minutes to do my entire house; 4 bedrooms, 3 living rooms,stairs and hallway. It takes me about 4 hours to do because I go over the dirty sections several times. I do not leave soap in the carpet either because I always finish with just water on the last clean. It's ridiculous that I can spend $60 and do it myself but have to pay you $260 and you only take 45 minutes. I will never use you again and will make sure I tell all my friends not to use you.
it was perfect
Axel Zimmerman
We were leasing back our former home from the new owners and you were able to accommodate us with same day service as we moved out of our house and needed the carpet cleaned. The foot path in our family room was removed and the carpet looked new again and smelled great. Thank you.
Your technicians can be really inconsistent in the quality of service that they provide. It's been about half and half, with some just awful. The guy who was just here Monday was very professional in attitude and he did a very good job. It is because of the zero residue, and the long lasting clean effect on my carpet that I continue to call, not for the consistency of the techs.
The technicians were on time, identifiable by transportation and clothing, and most importantly knowledgable, polite and patient with endless questions.
Due to the toxicity of the product being used to strip the tile floor I was requested to evacuate and have yet to see the finished results. I have confidence that I will be satisfied because Terry appeared to take pride in his work being well done.
Everything
Excellent!
Tom was excellent in cleaning my carpets. Took out dirt which Kiwi Carpet Cleaning was unable to just 5 weeks earlier. Very pleased woth the work performed.
I was satisfied with my service once the technician arrived. My problem was that I had a two hour window in which he was to arrive. At the end of that window, I called and was told that he would be there within the hour. It was 1 hour and 15 minutes after the second window before the tech showed up.
I really noticed the difference in the feel of my carpet after being cleaned by zerorez over other carpet cleaners the following day. My carpet doesn't feel like it has a film on it! The reason I didn't give you higher than a 7 is because I felt that there was a lot of up-selling going on. If you tell someone you're going to clean their carpet for x amount, that should be it. However, in my case, I had to pay an additional $60 to adaquately clean urine stains from the carpet in one of my room. If your product by itself doesn't clean that at the suggested price, I think you should adjust the price that you advertise to include it. Or include it without question. Upselling makes you look like you have tricks up your sleeve and consumers skeptical...as that's what it did for me!
Something was spilled on our lawn the day of our treatment. It discolored the grass in a small square foot area. I'm not sure if it was related to our treatment, just thought you should know. It could have been something like a "Gatorade" type drink?
Explain at set up that the low cost is because we haven't add the EXtremely high cost for pet cleaning! For shame!
the carpet looks fresh and clean and feels soft
Green and no soapy residue afterwards.
the main thing I like about your services is, The fact that it works. I have tried to get my carpet clean and although I came close I can never acheive the degree of cleanliness that I get with Zerorez. I saw all the soap residue that was left behind with other processes. When the job was done you could tell that it was clean.
Damaged multiple pieces of furniture. I was not satisfied with the final results. I have a carpet cleaner and felt my previous results equaled or surpassed the results of Zerores for mch less money including air conditioning for 3plus hours on a 105 degree day with my front door wide open all this time. I had to keep asking Jamal to go back over spots. He was unable to clean carpet around toilets due to wand size. Your company has a good reputation but I would not refer anyone I know. I wanted my carpet to be professionally cleaned as it is for sale but due not believe I received this.
Your service person was very professional and explained what he was going to do. We really appreciate the corner guards to protect our doorways, that is a great idea.
Thanks very much. Very best regards, Name removed
Technician was personable and informative. The service made our 20 year old carpet look like new. Could not believe the difference after Zerorez was finished compared to carpet cleaning companies that use shampoo. Our carpet was dry in 3 to 4 hours even on the areas that were treated heavily for traffic patterns. We are completely satisfied with the entire service.
very friendly associate, excellent service.
satisfied with results.
The cleaning is the best. Your people do a great job!
Your people were very professional. Your product worked great. The carpets never looked better. Excellent Product.
The tech that came out is Richard Pena he was very good and kind and did a very good job.Every thing turned out great and I gave him the name of a friend that needs his carpet cleaned.
Thanks,
Clint Blackmon
Keep up the good work.
The service was great and Mitchell was awesome; very happy with the cleaning. The truck however, leaked fluid on my driveway that will require considerable work to get cleaned up. The exhaust from the equipment blew hot air on a flower bed and killed about 30% of the plants in that bed. My wife was rather upset.
My carpets look and smell so clean!
You r the best.