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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficiennt
I like the lack of residue and quick dry factor.
On time, efficient, courteous & friendly technicians did perhaps the best job of cleaning our carpet yet - and we've been using Zerorez every 6-8 months for 3+ years.
No chemicals and super clean carpets!
On time, very friendly
Stains & grease spot still in carpet. Technician did not move ottamon or recliner to clean the carpet under them. He also did not clean the carpet behind the door in the master bedroom.
The price is a little steep. I had some stains removed in a small area and was charged $90. Especially since I've used your service several times, the last time just a couple of months ago, seems excessive.
The staff that showed up to do the work were outstanding!
I am pleased with the professional tech you sent out. I hope too see him out here again. Very nicely done. Thanks J
Your $89 3-room special was PURELY a loss-leader. I told the tech that I would pay for 5 rooms which would make the bill about $170. After he had left I noticed he had added $20 for a closet.
He also "upsold" me two gallons of non-guaranted pet odor remover at $75 apiece, by claiming that pet odor would return in spite of the "Zero Residue" claim of your company. Many stains the tech promised he had removed and would not return, came back within 24 hours after cleaning. The carpet in many areas is still damp after 2 days in spite of several fans blowing directly on the carpet. I am sure the carpet pad underneath is mildewing since it has been wet for several days now.
I declined the additional "upsell" attempt by your tech of the non-guaranteed protectant. Yet you still managed to turn "$89 special" into a bill over $350. I guess you have to get the money while you can because I bet you don't get many repeat customers.
What a rip-off! Be assured I will NOT recommend ZeroRes to anyone, in fact I will make sure they know your tactics in case they fall for the same radio commercial that I did.
No soap and the carpets look great. All the spots are gone and the true color shines through. Quick drying time.
enviroment friendly products, great service- JB who serviced my home was very courteous and thoroughly explained everything, I am very satisfied
Technician was very nice and professional. He did not try to add extra services on top of the original price which was great. Very fast but very effective, our carpets look brand new again !
Carpets look new couldn't be more happier!
Results. Green. Pricing.
My carpet is not as clean as I expected it to be, and the edges near the baseboards in some areas are very dark. My daughter recommended you over Dalworth, and she said that maybe your equipment wasn't working properly, and that I should call you back out.
I like that there are no chemicals used. They did a very good job and my carpets look great!! I will be using them again!
Be upfront about pricing. I was quoted a price over the phone but was not told that your cleaning would not clean the carpet because of pet oils--never heard of such a thing. There was not any urine stains according to light but he said I needed to spend an unexpected $300 which was very disappointing...I think I have been taken! I am a realtor and could provide you with a lot of business but I feel like you were not honest upfront of any additional costs that I could incur.
George, our service technician, was very thorough and friendly. The spots came out for the most part.
Quick and clean
The stains in my carpet were removed, and the carpet looks clean and much newer. The two gentlemen were professional and knowledgeable about carpet cleaning. I will definately continue to use Zerorez.
The process works!!! That's my ultimate goal...have clean/cleaner carpet.... the tech was very up-front and honest about the limitations.. he knew he wouldn't be 100% successful since some of the visible problems were true wear and tear...but what he promised he would accomplish, he did... and yes, I'm a raving fan!
My carpets go SO CLEAN. Roy, our thehnician, was extremely nice and helpful and very professional.
I had heard rave reviews from people about you all. My dog had been sick and thrown up and had diarrhea on the carpet so I knew that the stains would be difficult to get out. I am going to hire someone else to come and treat the spots and see if they can be removed. If they get them out then I will expect a partial refund for you all. Very very dissppointed.
able to get out pet odors, kid and adult drink spills, candle wax, sanitized, they did it all.
gets clean; stays clean
The carpet was very clean after. I was impressed. Did have one stain that did not come out that was pre treated but overall is was very good.
Tony C. seemed very knowledgeable and was a very personable young man. I would recommend this company to my friends.
No residue, really clean and good job all the way around !
Everyone very courteous. No high odor chemicals in the cleaning.