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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
works
makes carpets look brand new
Professional and courteous - on time very accommodating
the cleaning method does not leave a residue.
Friendly, professional staff
No extra costs
Carpets look great.
Very pleased with the work performed, however the tile in the restrooms (4) was not cleaned. Last time Zerorez was out to clean our tile, the restrooms were included. I would like to set up a date and time for Zreorez to come back out and finish the job.
The results
I feel like I was over charged cause of my square footage... I had a hall way and front area and living room and dinning room and I was charged for 4 rooms....
Ensure that the technician thoroughly goes over the carpet multiple times; I watched him and if I wasn't standing there he would pass the machine over just once. For the high traffic areas or those that are stained he needs to make multiple passes even if it's just to make the homeowner feel like he's actually cleaning something.
Were a little disappointed that some stains remained.
They were timely and efficient and did a great job
I've used Zerorez many times. However, this time what ever he did, the carpet was dry by
evening. Always in the past, the carpet was so soaked that the following day, the carpet was still wet in lots of the areas.
When I contacted your group to set a cleaning date, I mentioned that I was concerned that the edges and step crevices would get cleaned. When that was mentioneds to the tech at our home, he said he didn't have equipment that would do that cleaning. Also, he said that since we burned fragrance candles in the house, we would continue to have those issues?????????
It seems to me that a crevice tool would be standard issue on a truck.
Otherwise, the cleaning was as expected. Name removed Phone number removed
EACH PERSON WITH WHOM WE SPOKE ON THE PHONE AND IN PERSON WERE HELPFUL....ESPECIALLY lUKE WHO PERFORMED THE WORK AT OUR HOME....
I really liked the fact the technician was very personable and a professional. The carpets looked brand new after they were cleaned.
The way the carpet looks and feels when you finish. It is wonderful.
was dissapointed to learn that you do not move furniture. would like to have known ahead of time so i could have taken care of all of that. other companies do it so i was expecting it to be handled
All the guys worked hard to get the carpet clean, and it looked good when they left. Unfortunately, some of the dirt, or wear spots looked almost the same after drying as they did before treatment. It looks better than before you came out, but certainly not like your commercials state it would look. I appreciate the surveys and contact by Brad to follow up, but the carpet still does not look the way I was hoping it would.
Safe and very friendly and caring. It looks amazing and I will be sending my family and friends your way. Thank you so much, my only wish is that I should of done it sooner!
I remembered why my first experience was less than great when the service man this time said not only should I do the $60 pet treatment per room already agreed upon, but also another treatment that was like $75 a gallon and needing 8 gallons. I tried Zerorez the first time after hearing a radio ad saying "We can eliminate all stains, odors from pets etc." but leaving out that it will cost and additional $600 to do it the right way. I do feel the cleaning is above average and will use Zerorez again, but I would appreciate a more honest advertising approach and not always being upselled at the time of service.
When I called, I was not told about the fees for pet stains, which I expected and did not mind paying., but I should have been told up front. However, the worst stain, by the armoire going into the master bath, did not look as if it had been touched! I have been making headway on it with hydrogen peroxide, but Kiwi never left a spot. I also did not like the fact that the tech told my husband Kiwi was not good and warranties were voided on carpet cleaned by Kiwi. There is no need to diss another company when you are already on a job, plus I have never heard of such a thing. Are traffic patterns supposed to come back so soon? It has been a week and the bedroom pattern is back. I First name removed't know what can be done to fix this, we have company coming and will just have to do something ourselves. Peggy West-Last name removed
My floors are so clean, my 83 year old mama and I did a Happy Dance! AND we're still smiling after a week! Thanks so much to Chris for a job VERY WELL DONE! He got so much chemical residue out of the carpets and off my ceramic tiles, nothing but vinergar in my mop water from now on. AND when I wasn't sure why I saw some spotting on my tile after the sealant dried, ZeroRez sent someone out to check it out right away. He showed me it wiped right up with a damp cloth and set about going over my floor on his hands and knees to shine it up. That's taking your job seriously! But I got out my steam mop and all was well in a couple minutes. Thank you, thank you , THANK YOU!!!
Everything, and special thanks to Joe Martin, great job man!
After my carpet dried most of the stains remained and some of my carpet was still wet after 24 hours.
After reading your advertisement,I expected much better results. This is the most expensive carpet cleaning I have have ever had, and I am very disappointed! I have called for a redo and I certainly expect much better results!
The education about how your company works, how it cleans and why other companies don't do as well.
I was very disappointed with the service this time. The technician was not very friendly and he did not do a thorough job.
All ways a great job.
Fast friendly service. Very nice technician.
find a chemical solution that will remove any spot or small stain. There were a few stains that could not be removed
I like that there is no soap used. My carpets are old,but, they look very good now. I ordered an air filter for my home. When I receive it if it works as well as I was told I also will recommend the filter to my friends.