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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the soap and residue removal so as not to continue to just add build up to the carpet fibers. Also technician was very knowledgeble. I do not however, like how extra charges need to be added when you tell the scheduler that there are pet stains that will be hard to remove and want them to be counted in to the price. I dislike the "added charges".
The service men were professional, spoke english, and very attentive to the care of my home.
professional
The guys were very polite and courteous. The cleaning is done without chemicals and that is very appealing as our baby has cancer and she doesn't need any more chemicals around her while going through chemo. The carpets look great! The price was high but overall a good experience.
Your servicer Hunter was excellent. I was unsure whether the carpet was "save-able". Hunter did several test spots on the worse part and I could not believe it! The stairs were the worse. They really do need one more application. Please quote a fee for this service. Thanks and I have told everyone I see! Name removed
Clean and fresh - no residue and they do get older carpet very clean.
Very nice tech and he did a great job....My carpets look much better
Have used Zerorez several times. Each time we have had a different technician, but all have been knowledgable, efficient and friendly. Results are great.
knowledgeable service clientele
Carpets look great usually. A little disappointed with a couple areas this time. Also tech left pieces of hose in front of my mailbox .
On time professional service.
I like the clean carpet with no REZIDUE !!! Smells clean. What a shame Billy killed a spot in the lawn in my front yard ! Other than that, he did a fantastic job, worked his butt off ! Class A1 Dude !!!
Friendly and well organized
The carpet felt soft. I love to walk barefoot and the carpet felt wonderful.
Your technician was very knowledgeable and efficient and did an excellent job.
Fabulous people very friendly even though I was irritable and stressed out. they were quick and did a great job!
I have to say that your representative, Darwin was what sold me. Prior to that, you were just an ad on the radio and a good price.
From the moment he arrived at my home, he was brimming with information about the cleaning process and the company's committment to providing excellent service. I was excited about how my carpets would look when he finished and I was impressed when they were done. I am hoping that the areas he treated will remain stain free.
I will refer your company when the situation arises.
After only a week, I still look very good!!! I am reserving time to see how the clean look lasts with normal wear and walking. Terry was so nice and one of my neighbors asked him for his card -- that made both of us feel good.
they work!
The "the ala cart" pricing is way too much $$$
The gentlemen that came out was great he just couldn't get the carpets cleaned I just wish I would have known so we wouldn't have had to pay anything
quick, not over wet and no residue
Be more prompt with scheduled appointments or notify when you are going to be significantly late.
The fact that it leaves no chemical odor and I liked the end result
Very quick and visibly effective in removing dirt from rugs.
cleaned the carpet well
Present all extra charges up front. I started with $89.00 and the final bill was over $200! Then tech. was promoting additional products... Not exactly bait and switch but reminiscent of same?
See my e-mail to customer service.
nothing I can recommend
Cleans pet messes