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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results were amazing....I was going to replace the carpets if they did not come out clean. Now they look like brand new carpets...just as you claim in the ads. Tom, our carpet expert explained everything in detail and was obvious very knowledgable about what he does. Very impressed !
requested a 11:30 appt. was given a 11am-1pm window. Arrived at 3:05. Paid $60 for pet treatment and now the house smells like pet urine. Service Tech was friendly and professional. Room with pet treatemnt should be redone or refunded
The carpets looked much cleaner without having to use any chemicals.
Your service folks are professional, and strive to make their customers happy.
Your technicians, Randy and Ryan were terrific--very professional, knowledgeable, courteous and diligent. They did a great job and the carpets and car interior look wonderful.
No chemicals!!! The stains came out and my carpet looks 100% better.
Carpets looked so much better once they dried. Great job and good smell.
Very professional staff, did a great job and very respectful(Billy and Jason).
Carpet was very clean and smelled clean.Thanks for a great job.
The representative was very knowledgeable and courteous. I was very pleased with the job on the vinyl -- had tried everything to get it to look clean to no avail. Tony was very helpful and informative.
The Technicians did a fine job. The carpets that I had cleaned are in the same condition that they were in before I started. I saw no difference. They were unable to get out the dust/dirt residue around the edges of the carpet. I feel I wasted $300. As a Company I would bring the cost down.
All stains are guaranteed to be taken out yet there were multiple stains that remained with no explanation.
Environment safe
I am disappointed that Zerorez application did not get some stains out. Also, I don't like that I still today see the "rake" lines on my carpet, even after vacuuming and walking on it for two days.
I specifically used you becasue of your advertisemnt on the Jodi Dean Radio Show. I was look for a carpet cleaning co. that did deep cleaning without using water and no harsh chemicals. I just don't feel that enough time was spent on cleaning my carpet I pointed out some heavy used arear that are used and not enough attention to these areas and found a spot that was not cleaned. The technicians were in and out to fast. I expected more time would be given to the carpets. Sorry but this is how I feel. Thank you for giving us a feature that allows us to comment on your service.
Very effective and quick - you have performed miracles for us!
You have the best process in the world, just a shame that your tech's don't quite make the mark, having used you several times it's always a hit or miss as to the tech we get. You should have your tech's listen to the commercials on WBAP about you, talking about the shoe protectors worn...my guy didn't have them...no big deal, but we had some repairs made to the house and the carpet was suffering, I paid for 3 rooms and had two only cleaned, and that took a grand total of less than 15 minutes. It was a semi-good cleaning, could have been a great job like you are capable of. Traffic areas were given no more attention or care that non-used areas.
The technician was pleasant, professional, courteous. He explained the options clearly. And then he went to work and was done before I expected him to be. Overall a very good experience. Will most likely use you again.
I like the fact that this is the cleanest our carpets have looked since they were first installed 12 years ago.
Service person created very large stains in the carpet and the chemicals used in the grout/tile cleaning burnt our dog's feet (had to get help from our vet to resolve their pain). You are going to return to try to resolve the stain issue.
The technician was prompt, courteous and patiently listened to what our expectations were. He did an outstanding job and my mother is still smiling and talking about how good the carpets look. Thanks Zerorez!
I like the fact they your carpet cleaning is chemical free, leaving my carpets clean and feeling like new again.
Product for cleaning carpet very effective!
carpets werent clean enough.
hose coming in front door in this hot weather is a problem. We are under alert with westnilke virus with mesquitos and to have the door open for an hour is not good. I found several mesquitos in the house yesterday. I have asked that you return since the carpet has dried and spots are still there that should have come up. I was also charged $75 for spraying an area that was stained (from the last trip in March 2011) and I am not sure why. I was told there was an odor - but I said, I have a a great nose and there is no odor to me - however, I believe this was done anyway. My $89 3 room jumped to $250. The last time it was $89 and jumped over $500.00. Thank you.
Original work was for the $89 special for 3 rooms + a 4th room. Was told that the 3 rooms had bad pet issues(I was aware of this) and needed 3 step treatment costing $1000+. I had the carpet in the 4th room (no pet issues) cleaned. I had the 3 rooms recarpetted for $702 and that included treating and sealing the floor. In the end I was still charged for the 3 rooms.
Service/Product Description Price Qty. Total
021 Three Rooms Carpet - $89 + Fuller's Gift Certificate $89.00 1 $89.00
To claim your gift certificate visit http://zerorezdallas.com/reward
009 Fuel Charge $8.00 1 $8.00
999 Final Walk-Through $0.00 1 $0.00
I have walked through and inspected all services performed by my technician. I agree that all the work has been
completed and that any concerns have been resolved by my technician. PLEASE NOTE: To facilitate DRYING please
keep the HVAC system operating until completely dry (esp. flood work). ________
Tools Used: Fans ____ Corner Guards ____ Shoe Covers ____
Subtotal $97.00
Tax $7.34
Total $104.34
The pricing scam- 29 per room is fine- but $60 per room for pet treatment is where the scam part comes in- For $60 per room, you spend 1-2 minutes and squirt some air freshner on the stain???? it tripled the price I was expecting.
on time, prices as quoted, completed the job well
Better clarification on pricing for extra treatment of stains. Our bill was more than double than the original estimate.
Pet and coffee stains. I used my own spot remover and the stains came up. Now they might come back, which I understand.
Also, took two days for the carpet to dry. thought because of the high temperature of the water that it would dry faster.
Great service and great job done