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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was very expensive and the carpets are NOT clean.
No one has returned my phone call, I have had to leave a message, email customer service and fill out this inadequate questionaire.
That it is a natural product and leaves no residue. I used to do my own carpet but y'all do it 100 times better! Technicians are friendly and on time.
Sincerely,
Name removed
Tom was very professional, he really put forth effort to make the carpets look like new. I like the idea that there is no soap residue left behind.
The special included pre-treatment and cleaning. The tech didn't feel like pre-treating was necessary. Plus, we felt the entire process was a sales pitch and the tech was at our home way to long. The cleaning was quick and could have been done better.
Tony cleaned my carpets and what I liked was that he took his time and did it right. He was not in a big hurry to hurry up and get it done regardless of whether he did it right or not. He did a great job and Zero rez needs more employees like Tony who want quality not quanity.
I liked how fast it worked--our carpets looked beautiful. And Tony was very professional and was also so patient with my kids!
Quick and friendly service, job well done
fast...really got rid of smells and stains
The technician was very informative and professional and did a great job. My carpets look amazing!
The ads on 103.7 have DJs praising the fact that your company cleaning their houses, pet stains and all, for a great deal of $89. For two years, I have been nickeled and dimed for little spots. This time there was one spot that was most likely urine, and he wanted to charge me $10 to spray it. I couldn't believe it. One spot. I paid $5 and it is still not gone. So...1st complaint: marketing overpromising and underdelivering.
2nd complaint: I was given a window of time. He did not arrive within that time and said his window was different than the one I was given.
3rd complaint: I was promised a Fuller jewelry card and never got it.
Always on time to do the job and having great, friendly employees. The cleaning is superb.
on time floors where very clean / great services!!!
Chemical free. Leaves the carpet looking like new.
You send out trucks that continue to leak lots of oil on my pavement. I questioned customer service when I called to set up an appointment, and she assured me that truck would not be here. Well, it was. The inside equipment was duck taped and the hoses dripped water all over my floor. My friend in Flower Mound that uses you guys, never has this kind of equipment to deal with. NO oil either. I questioned the technician before he left about the oil and he said to call the main office and complain to them...He drove off and left a mess. Sorry to complain because I like your product, but not the worn out equipment.
I requested to have my office carpet cleaned and the technician only cleaned the entrance of the office. Had to request a redo. Just an inconvience.
No pretreating was done on stains. I was quoted $407 on the phone, thinking I was getting what you advertise on your website and the radio which was your empowered water, but when the tech got there the cost doubled to get what I thought I was getting. Instead, what I got was poorly cleaned carpet with hot water. After the tech left I took a dry cloth and was able to dab and lightly rub some of the spots left and it came up on the cloth. I felt scammed by your advertisement and was very unsatisfied with the job the tech did. I should've been informed by the woman that scheduled my appointment that all I was getting was a hot water carpet cleaning. Not after the tech got to the house.
Service was prompt, helpful, quick, and we loved the results. Our technician, Rick, was personable, polite, and professional. We will use your service again!
Technician was friendly and on time and explained a lot about carpet cleaning. He also took care to treat stained areas. Unfortunately some areas that were not stained got missed, so we have some long streaks of uncleaned carpet where he did not overlap with the wand.
Employees are very professional and the product is amazing.
Great cleaning jub, BUT I was quoted $163 ! Real nice young man said $30 per room for Scotchguard, I had 2 rooms Scothguarded, he said he needed to put something on 2 spots where a dog had peed, no mention of cost, I wanted 4 closets cleaned, no mention of extra cost! Bottom line, I was charged $484 for the job!!! I could not open the form that was sent be email that shows the breakdown.
I would like you to take at least $250 taken off the bill! I hope to hear back from you, thank you, Pastor Name removed
i spent $300.00 for 2 rooms and 2 halls. my carpet smells worse than before i had it cleaned. the people who came out were nice, but someone needs to come back out and redo some stinky areas.
React more timely when there are unresolved difficult spot issues
1. For the price I paid (4 times more than the competition and enough that I could have bought new carpeting), I would have expected that ALL of the stains were removed. In the main room stains remain, where it looks like it was missed. It was hard to tell when wet.
2. Was once again told that the carpeting would be dry in 2-6 hours. Finished at 2 pm, by 9 pm the carpeting was still damp in several areas, we had to wait overnight in order to move the furniture back.
The carpet looks wonderful, smells great, soft and my dogs didn't get a rash from the solutions. Thanks for the upscale service.
Name removed
Not clear about pricing at the start and it was alot more expensive than I anticipated. I paid $60 for a stain removal and the whole area of stain was not removed. The rest of the job looked great.
The cleaning chemicals that are natural and not harsh to the carpets
$328 for a 30 minute clean feel it was way overpriced for what we asked
$75 for a rug that was mostly covered by furniture
Excellent service and products. U
I have already recommended Zerorez to two people today.
The carpet is soft. House has fresh smell.
I was very excited to have you guys come out and clean my carpets as heard SO much on radio about the results your company was able to achieve.
The two gentleman who came out were extremely nice and seemed knowledgeable. I had arranged for the three rooms at 89 $ advertised on the radio. Sadly I have a pet that at times has accidents in the house, and while I do my best to clean them up there were areas discolored from the urine. Getting these stains out as I understood that day would require getting the odor out of the pads as well...an additional charge of 75$ per gallon and the job would require five gallons...escalating the price tremendously > 400$.
They did indeed spend additional time on those areas, and when they left that day...the carpets were damp, raked and looked GREAT.....I was singing praises to your company !
Then the carpet dried...and the stains are still there. While I acknowledge it was decision to spend the money, I feel like a fool for spending 400$ thinking your company could get out the stains....other areas of the carpet look similiar to when other companies clean, so not sure I can rate you higher than them with respect to overall cleaning outcomes.....but sure can rate you highest for the price of getting the job done !
Then another dis-satisfier...two days later when moving sofa back into place, I was dismayed to learn that no foam blocks had been used on the legs of the sofa and the carpet was discolored!
While the technique of zeorez carpet cleaning may be improved....your company is pretty murky to me...like many of the rest........something needs to be added on to the price to get the results you were expecting....and not living up to the outcome that was inferred.
as I so supidly agreed to spend all that additional money...
Honesty is the best business policy a company can have...I realize you won't get > $500 per call that way, but you will gather repeat, committed customers for life.
What would it take to make things right? Refund my money that was spent over and above the 89$ for three rooms I thought I was getting. Be honest with future customers...the
75$ per gallon is to manage the pad, not resolve the stains in the carpet.....and have your employees put foam blocks under the furniture....
With all the hype generated on the radio about the company and results...i am disappointed with the results
Name removed
Phone number removed