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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was easy to setup and schedule. Looks like the tech did a good job. I felt like I received a good value.
It was quick, reasonable, and the carpets are clean!
Prices, are too high for odor treatment
No soap or chemicals
Carpets take longer to dry than advertised.
On time and do a good job that last a long time.
I understood that the service men would not move heavy furniture but I didn't realize that they didn't want to move anything until I asked for help. The carpet looks good. I also felt that they were trying very hard to sell me more services than I wanted.
Less talkative service people. Also, service person relied on 74 year old woman to move furniture around for him.
Visibly clean, soft, and FLUFFY carpets! Ricky and Tim very professional!
That my 15 year old carpet looked like new after cleaning with your system! Technician was very courteous and offered helpful tips regardingthe "care and feeding" of my carpet. On time within the designated window.
It actually took out the stains in my carpet and the other cleaning companies did not. Michael was also very professionable and knowledgable with your product. He provided amazing service. I've already recommended to so many of my friends!
We like the way our carpets come out and the fact that we helping the environment with your methods.
I do need Bo to call me regarding the wood floors and items that did not come off of them. Thank you.--Holy Trinity Seminary--Rita--Phone number removed
My carpets look great. I am very surprised and happy, but I also had my tile floors done. He cleaned the grout and sealed them and WOW, what a difference. I am so glad he suggested it. My floors look like NEW!!
It actually works and the carpet look new again
We already and moved furniture and my husband helped with the couch. However we had three chairs that were not moved so not cleaned beneath them. For almost $400 I thought you might send two technicians who could move furniture, put it on blocks or something.
However, he was very nice and did a good job otherwise.
I have had the pet stains treated several times and they still seems to show up with your light when you come a year later. We do not have pets but the people who lived here about 3 years before us did. I would like them treated and not come back at all.
The honesty of the personnel was very refreshing. You're frontline persons that are actually going to the homes and doing the work come across as honest and dedicated. The end result was impressive also. I will definately recommend you to others who are in need of carpet cleaning services!
Your rep and what you use to clean the carpets -- no chemicals, no odors. You work hard to remove the stains and explain why certain stains cannot be removed.
Your pricing was misrepresented. When I set-up the appointment, I was told it would be $89 for the room and hallway I wanted cleaned...I was not asked any specifics about the type of carpet, how long it had been since it had last been cleaned, etc. There was never any mention of additional charge for extra cleaning ...the only mention of extra cost was in the confirmation email, saying there could be a charge for spot treatments if necessary. With that being said I thought there could be an added $30-40 charge. I was extremely shocked when the tech told my husband & I it would be almost $300 to do a thorough cleaning. I was also unhappy that the hose the tech used rubbed the paint off of a very newly painted wall. Two days following the "cleaning" Zerorez did, I used my Hoover steam-vac and it was amazing the dirt I got out that Zerorez was not able to. In addition, I never received a receipt I was told I would receive by email.
Excellent carpet cleaning and customer service from techs.
Everything: Ease of scheduling, professional technicians, timely appointments, excellent workmanship and absolutely wonderful invoicing procedure. Keep up the good work! J. P. Last name removed, Preston Hills Condominiums
Did a very good job of cleaning most of the areas. Have one small area that needs to be re-done. I have an appointment to have it cleaned.
They are not harmful (green)
My carpet is 30 years old and the last people that came to clean it said they could not do anything to help it. I had to get it cleaned for an appraisal. It was unbeleivable how good the carpet came out. Stains that I thought would never come out came out. Wow, I hate to say this, but, for once, Jodi Dean is right about something(Just kidding but don't tell him that)Many Thanks John V (a loyal KLUV listener and,now, a Zerorez fan)
my carpets look like new again, you did a terrific job
I was very pleased with cleaning. Techs were very personable and professional. Will definetly use again. Thanks so much, First name removed
I liked your technicians. They were early (but called to tell me they were running early), polite, friendly and worked quickly and professionally. It has hard to find quality customer service these days, but I am impressed with the customer service within your company.
Quick service, friendly technicians, clean floor!
Ernest was very professional and arrived on time. Carpets look great. I would definitely recommend Zerorez to my neighbors and friends.
Tim was outstanding! He educated me on the process, informed me of other services available, took time to answer questions and did not put any pressure on me. I ended up adding additional services to my order including cleaning a large area rug. My carpet looks beautiful! I will never use any other service except zerorez thanks to .Tim. Thankyou