Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83384 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 28, 2012 — Rated 10 out of 10 by Jennifer Rubio. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it makes my carpets look and feel like new
Plus I have the peace of mind that my family is safe from any harmful chemicals

Report a concern   September 27, 2012 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet was cleaned thoroughly and dried quickly.
The technician explained the process very well.

Report a concern   September 27, 2012 — Rated 3 out of 10 by R.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

While the carpet looks clean it is very stiff.

Report a concern   September 27, 2012 — Rated 10 out of 10 by James May Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technicians were very friendly,explained every step that was to be done and went over the price and did a great job!! i will recommend them to anyone who needs their carpets cleaned. I loved the results! The carpets looked wonderful and felt real soft,and my carpets are about thirty years old.thanks again Zerorez Guys

Report a concern   September 27, 2012 — Rated 2 out of 10 by M.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very qiuck to sell more product over priced and they where in and out fast

Report a concern   September 27, 2012 — Rated 4 out of 10 by B.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the tech left, the house had a strong amonia-type smell that did not go away after 12 hours. Possibly the treatment that was put into the carpet was not complete removed. My wife thought it wasn't completely clean, but looked much better than before.

Also, the tech either emptied the dirty water or the water was scalding hot, but there is a circular patch of dead grass that wasn't there before he arrived. Not sure if it was a chemical that accidental was poured out.

We've used zerorez in the past and will likely use it again.

Report a concern   September 27, 2012 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had to have a redo on my hall and the technician who came to take care of it was excellent and very concerned about the problem. He wanted to make sure that I still thought highly of the company and that I would be a repeat customer - which I definitely would be.

Report a concern   September 27, 2012 — Rated 0 out of 10 by M.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My dog had urinated on my carpet and I explained to your crew how the last this happened the carpet cleaning company I used made the smell worse and I did not want that. They told me that would not happen and it did. I feel like I wasted $400.

Report a concern   September 27, 2012 — Rated 9 out of 10 by Kelsey Sutton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet seems like new, not just cleaned. NO more stains on my stairs. I can still see the lines in the carpet around the edges of rooms. Joe and Joshua were AWESOME! Very helpful, very polite. It was a GREAT experience and I will recommend to anyone who asks. When I need carpet cleaned again, I will definately call Zerorez!!! Kelsey Sutton 9/2012

Report a concern   September 27, 2012 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are clean without residue and your technicians are very professional.

Report a concern   September 27, 2012 — Rated 10 out of 10 by Carole Perkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great; dirty spots came up with no special treatment. The men were very nice. They didn't pressure me into other Zerorez services. They offered them, but took no for my answer. Seth told me about the special hardwood procedures and I do plan to have that done at some future date.

Report a concern   September 27, 2012 — Rated 9 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great. The personnel that came out were friendly and knowledgeable about your services. The product used was clean, efficient and left no detectible odor of any kind. I am impressed with your company and will use you again in the future.

Report a concern   September 27, 2012 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative who came to my house was very friendly and helpful. I have had services from other companies, but this is the best my carpets have ever looked.

Report a concern   September 27, 2012 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don't use chemicals. It dries in record time. Your results are the best I have ever
had w/ a cleaning co. Your associates are knowledgeable, pleasant and hardworking.
Thank you

Report a concern   September 27, 2012 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

VERY NICE AND KNOWLEDGABLE

Report a concern   September 27, 2012 — Rated 6 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I hear your commerical on Jody Dean alot, says you can get everything out of a carpet. While I admit you are better than most, you did not get everything out. We had paint stains in one room, they worked on it and alot of it came out, in another room, they went from that room right to the stairs, so because the stairs were wet, I did not check that room, paint all over, didn't try very hard in that room. Your advertisement also says your carpets will stay clean for along time, not if you don't select the scotch guard, and that costs alot, alot more, so the 3 rooms for $89 is misleading. Plus we did mention Jody Dean and we never got our gift certificate from that jewery place

Report a concern   September 26, 2012 — Rated 5 out of 10 by R.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive and pet stains still visible and odor worse than before. Guys were great but not worth the $1000 I spent. I did recommend you to my neighbor who used you the same day and also was disappointed.

Report a concern   September 26, 2012 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech did a great job and was very pleasant. My carpets look wonderful.

Report a concern   September 26, 2012 — Rated 2 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was so wet it was squishy in some spots, we had 5 fans going and when we got up this morning it was still wet in some spots.

Report a concern   September 26, 2012 — Rated 10 out of 10 by P.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got most of the stains out of my carpets

Report a concern   September 26, 2012 — Rated 8 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I can't think of anything just yet. It's only been 1 day so give we a week or so.

Report a concern   September 26, 2012 — Rated 10 out of 10 by David Jacks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and friendly technician; superior and new equipment

Report a concern   September 26, 2012 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EVERYTHING!

Report a concern   September 26, 2012 — Rated 10 out of 10 by Sarah Brady Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there is no residue. I also was concerned about my baby not being exposed unnecessarily to chemicals. Keith was prompt and thorough. I would definitely recommend y'all to others and will use you again. Thanks for the great product and service.

Report a concern   September 26, 2012 — Rated 10 out of 10 by Kim Knotts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First of all your service man was awesome! When I use your company I will request him again. I like the no residue and I had the pet treatment done and was very pleased with the results. I will be calling again! I would like to know if you give discounts for referrals? I have already told several family members and friends about your company.

Report a concern   September 26, 2012 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was pleasantly surprised with the way my carpets looked after the cleaning. The service rep Nilan Ryan was very efficient and thorough with all his treatments. He was NOT pushy with trying to sell me more services. He explained the other options when I asked and quickly proceeded to complete the process. I will recommend your company to my friends.

Report a concern   September 26, 2012 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Dalworth in the past. You guys got stains out that they didn't. Out carpet looks and feels new. Wished I would have done the entire house. Will use you again. Really great job.

Report a concern   September 26, 2012 — Rated 10 out of 10 by Ann Alphin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very impressed with the whole experience. Roy was very professional and helpful. My carpet was left clean and smiling clean. I was looking for a company that did not use soap. Your van and equipment was new looking and professional. Ann Alphin

Report a concern   September 26, 2012 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lack of chemicals.

Report a concern   September 26, 2012 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Crew was professional and not pushy. Came in went straight to work and were gone. I had a few tough mystery stains in a high traffic garage area and they worked on them diligently and were able to get them to disappear at least for now. Carpet looks and feels brand new now.


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