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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nolan did a great job. Thank you.
The professionalism and capability of your agent was phenomenal! He did an excellent hun on the carpet and we will definitely be calling you for our next cleaning. Thank you!
Great service and employees. Hopefully stains won't return, that will be the true test.
Good
I have pets, and so far the stains I had are not coming back up.
The end result and how long the carpent stays clean after the fact
Courteous, professional technician; prompt service; technology to keep you updated on the appointment. The carpet looks really good; I was disappointed that the pet stains did not come out, but I was afraid that they wouldn't.
The service tech explained everything he was going to do.
Great service. Very well done.
I love the way my carpets look after they have been cleaned by Zerorez it looks good and feels clean and it only took a few hours to dry I love the service I got Thank you.
They came in and made the nasty dirty carpet look almost brand new. Thank you so much for doing such a good job.
Great service
Polite and professional
Service personnel were great (Want the same crew next time). Professional, on time dealing with Zerorez.
It made my old carpets look brand new
How hard James your tech worked to
Make sure I was pleased with the product and the job he did!.
The name says it all! No residue. First name removed Shirley
The technician was very thorough, courteous, and professional. I tried to tip him and he would not accept. Please recognize him for his work.
I think it was Keith? The work was done at 2514 Heather Hill Ct in Plano
Better explanation of fees. My bill was almost 2 times what I expected.
Carpet was socking wet Called and you sent another tech and we paid another $70.00. Carpet looked fine when he left but in the morning it was a disaster. All kinds of stains all over the carpet. Company coming in from out of town and just had to live with the mess.
Stop trying to upsell the customer on extra services. It would be nice to actually pay the price quoted on the phone.
professional knowledge . My carpets looking amazing even though they are 15 years old.
Explain to the customer that the marks from pet stains that show under ultraviolet light will not go away after the carpet is cleaned.
Not happy with how carpet looked day after. When they left the carpet appeared to look good but it was wet. My husband and I both feel the carpet looks dirty. Feel like they rushed through.
Cesar and Luke were very professional and did a great job cleaning the carpet. I like the use of Alkaline water instead of chemicals. The difference was amazing and my daughter was very happy with the results. I will use them again.
Usally when our carpet is cleaned - when we come home it smells cleans- after you cleaned our carpets our whole house smelled dirty
I had my furniture cleaned and it is still dirty. I have called and was told that an appointment would be made for them to come back to clean it again. I have not heard from anyone yet. If the furniture is cleaned to my satisfaction, I will change my opinion.
The technicians were knowledgeable, nice, and hard working. They did a good job, and I didn't have any problems with them. I would use Zerorez again.
This time we had asked for something that might deter our dog from wetting the carpet and there was a $60 charge...It did not make a difference...so I wouldn't recommend this extra fee to my friends.
My carpet looks like new!