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based on 83385 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of employee representing your company, superior workmanship and product.
The guys were in a hurry to leave. I know we were the last house of the day, but they just didn't want to help us with the furniture.
Spots,all came back. That Was one of the things I was told would not happen. Also pretreat
Did not seem to work well. I expected Better results.
My only disappointment with the service was the very large add on charges for spot treatments. We started with a quote of $200 and ended up paying over $500! More than double our quote. The pricing would be my only reservation in recommending the service.
The service rep arrived promptly and did a very thorough job. My carpets look very good. I was a litte upset that once he arrived he informs that the special doesn't really include the deep cleaning and that I would have to pay more in order to get that. That type of approach seems like a gimick to me and I'm not sure I would use you again for that reason. I would have appreciated if the sales person who I booked your service with would have told the at the point of booking.
Service: I greatly appreciated the call notifying me that he was on the way. Joseph was very professional and did a great job. He did a great job of explaining the process/product.
I was very concerned about how wet the carpet would be and it turned out that it dried in less time than expected.
I would defnitely use Zerorez again and would like for the same tech to take care of me. I plan on having the tile cleaned and sealed after the 1st of the year.
Friendly and clean
Add a discount on the next purchase of carpet cleaning... :)
When I called about the Chris Croft special, she said it was $89 for 3 rooms, and each additional room would be $11 more. But when the guy came, he said it would $33 more. I was very disappointed. then paid a LOT for the pretreatment for the pet urine stains and they did not come out. Then the guy says, well the treatment was for the smell only. So although he was very nice, i felt a little mislead! I would also like to know when I receive my Fullers gift card.
Did a great job
Fast and friendly
Quick, professional, quality work. I will use their services again; I have no higher recommendation than that.
Prompt, friendly, willing to accomodate and exceptionally clean carpets on finished job. Will certainly recommend to friends and call again for next cleaning.
Criss
Professional, did what they said they would do, very customer oriented.
I appreciated the way the company honored my time commitments with efficient scheduling. Even in the face of an equipment failure with the first team that arrived, the time slot given was met. The technician was engaged, interactive and seemed to genuinely care about the results met our needs.
The carpet looks new again. Thought it would need replaced, but after cleaning it won't.
Best carpet cleaning we have had in the last ten years.
Your employees are fast and efficient.
Quick response. Very professional on site work completed
on time,knowledgable technician,explained everything he was doing and had us look at everything before he moved on
Great customer service, loved no residue and soap left behind, looked fabulous!
did a great job
quick and efficient; clean carpet, quickly and neatly done
The service got all the spots out of the carpet but there are still some light spots that did not come out all of the way.
It works better than anything we have used/seen before.
Great job with the carpets! Very nice customer service.
very through about explaining what you products will do without pressure to apply them.
and very friendly service people.
Everything looked very clean and the service man was polite and knowledgable.
I believe we were overcharged for the cleaning of the kitchen grout. We had the Labor Day special for 3 rooms for $79 plus 4 extra areas @ $33.00 each. That comes to $211 plus tax. The bill was $719.12 which means, including tax, the kitchen was near $500.00 to have done.
I feel like the cleaning really removed the stains'
The person that came did a great job!
It did seem very expensive, but if the stains
don't reappear it was worth it.
They don't use soap.