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based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did not honestly expect such good results with just toptical cleaning. Old carpet, many dog stains. Now barely visible. Service on time. Both service men timely, courteous, informative, and appeared to know what they were doing.
Your technician got up a terribly dirty spot that I was afraid would not come up. He was also very nice to work with.
People that work for you be alittle nicer. It's not my fault if there's traffic.
My carpets are very clean with no spots left anywhere. It was also a resonably simple task, done by a professional who was knowledgeable about his product,and did a thorough(sp)
job, as far as I could tell.
the first guy you sent was not so efficient but jared was more than anyone could ask for in servicing a carpet...he was polite and didn't fail to mention other services that zerorez has to offer..he did a excellent job..hope i remember his name when using you guys again in the future
Very professional and friendly service.
You made my old living room carpet look brand new again.
How well they clean
as advertised and on time
Technicians were courtious, friendly, efficient and expedient! All questions answered - carpet looks great! Will definitely use you again! Thanks - Name removed
No one called or showed up for our appointment at the window of time that was given to us. I had to call to find out if someone was coming and then was told someone did show up and knocked on the door and no one answered. My husband was home for the entire time you were supposed to show up. You did send another technician but he didn't come until 7:00 pm and I think that is too late - we expect to have our nights to ourselves. I also thought your services were too expensive. The basic service is fine, but I think you really take advantage of people who have stains. Your adverstising does not indicate that stain removal is essentially going to triple the cost.
No chemicals with great results! I was so pleased with the technician. He was courteous, professional and a pleasure to deal with.
Carpet was not as clean as I like it. After they left I had to use spot remover to get some of the spots out. Nice worker.
soap free. dalworth nor stanley steamer never able to get stairs (berber carpet) clean. you did. didnt know it was possible.
Arrive on time as promised(within the window at least,or call).Take a little more time to get the carpet really clean as promised.( do not rush)Do not track in with wet feet on my tile floor.Do not leave trash in my driveway.
i like that your product doesn't show the same dirt and less than two weeks that many other carpet companies do.....and your service people are very personable, friendly and want the customer to be happy.
Your technician Justin was helpful, knowledgable and answered all my questions. I am VERY impressed with the results are my family members who have seen it. Hats off to Zerorez and Justin!
Great service :)
We did not have the service on the scheduled date. the workers had to arrive much later than originally scheduled--they came at 7:30 instead of the 4:30-6 time frame we were originally given. we ok'd this by phone but when they arrived it was dark and we could not find the spots that needed the repeat treating. The man was very nice and said we could re-schedule and understood about the darkness. So, he left. So, I am needing to re-schedule a re-treat during daylight hours. thanks.
Great service and great job, carpet looks like new
I chose Zerorez because of the special enzyme cleaning for pet stains and the use of less water allowed the carpet to dry quickly. The representatives were on time, worked quickly and efficiently and were very courteous.
The service we received was very professional, friendly and courteous and we were very pleased with the
results. Will probably never use another brand of carpet cleaner.
The technicians are very prompt, polite and knowledgable.
not sure what I was expecting, such high acclaim from radio ads but carpet really didn't look any better or worse afterwards than from other companies. The liklihood of using zerorez again will be if the carpet indeed doesn't get dirty again as quickly. What I did like was the guy who came out but not completely sold on the process yet.
We like the zero residue feature. We were unhappy that one employee promised to call us on Monday and work out a time to deliver the rug that afternoon and failed to do so. Once we got the attention of the right people, things went well. The gentleman who placed the carpet and pad did a superb job and left a fine impression.
I don't understand why small pieces of furniture (lamp tables that had been cleared of clutter) were not moved. At least if I'd known I'd moved everything but beds and dressers myself. Why a not heavy chair on casters was not moved. Why sofa I paid to have cleaned was not pulled away from the wall (the back doesn't get dirty in your house?) or why I went around with a sponge today rubbing up small dirt spots that were probably food stains. Yup they came up, so I guess you could say your 'cleaning' prepared spots to come up easily. Isn't spotting something that is supposed to be done first?
I was promised a cleaning of l bedroom and a hall for $99. My bill was over $200! The cleaning job was good but the price was higher than I expected. Name removed
The rooms look and smell cleaner. With your method, the rooms took less time to dry.
steamer seemed to be really powerful and chris did a really good job
Prompt service, good communication, and excellent cleaning results.