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based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Verbally communicate during the call to set an appointment or schedule work that stains will add $40 or more to the price quoted for each room.
Your schedulers are incompetent by not scheduling your work crews in areas where the jobs they are assigned to are in close proximity which causes your work crews to spend more time on the road and not get to appointments on time. My service provider was an 1.5 hours late and I did not get a call from him 30 minutes prior to his arrival as promised. He did finally call me after I made at least 5 calls to your dispatchers trying to locate him. Also I was to receive a $100 gift certificate from Fuller's Jewelry and I did not receive it.
This is the third or fourth time I have used Zerorez and this is the first time that I have been dissatisfied with the results. I was not at home when the techs arrived, but my husband was. My master bedroom carpet I am not satisfied with at all. Also, in the past I have 2 small pieces of carpet(same as the master carpet) in my doorways of the master bedroom and master bath, maybe they are 15" x 20", and the technicians in the past has cleaned those for me when they have cleaned the master bedroom carpet. The technicians wanted quite an additional amount to clean those.
My husband stated they were only their maybe 25 minutes. I am for anyone making a living, but I wish they would have taken a little more time to do a better cleaning than what I received on the carpet in my master bedroom.
Very dissatisfied with the service of Zerorez this time.
Thank you,
Name removed
ZEROREZ WAS A WINNER TO ME; SIMPLY BECAUSE OF YOUR TECHNICIAN (RON). HE WAS PROFESSIONALLY DRESSED, TOOK TIME TO EXPLAIN WHAT HE WAS GOING TO DO,HOW YOUR PRODUCT WORKS,HE ALSO WENT OVER THE STAINS AS MUCH AS HUMANLY POSSIBLE,TOLD ME HOW LONG IS GOING TO TAKE,AND ABOUT ALL THE OTHER SERVICES THAT YOU PROVIDE.MY HOME NOW LOOKS AND FEELS CLEAN. HE IS AN EXCELLENT ASSET TO YOUR COMPANY AND I WILL DEFINITELY RECOMMEND ZEROREZ TO MY FRIENDS AND FAMILY.
clean, nice people, gave me the options and let me choose what I wanted to do
Great customer service and professionalism. Also, the non-chemical base products that Zerorez use.
smells good
I called complaining that your rep cleaned a portion of our floor tile without authorization to do so and left us with an awkward situation. No one has bothered to follow up with us.
The technician who came to my home was very nice and respectful. He showed me what he was going to do and was open to questions.
Timeliness
Everything surpassed my expectations
The time response was excellent. The young men who came to the house were very friendly. And the time it took to clean the carpets was quick. However, what disappointed me to where I would never recommend to anyone is the bait and switch tactics used by your company. When I received a callback to schedule an appointment I repeatedly asked the young lady on the phone if there would be any additional costs (the rate quoted to me was $120 and since it was election day it would be at 40% off -so should have been $78)& she assured me there would not be. As soon as the boys got into the house they said what do I want from your company. I said clean carpets. Then they proceded to "sell" me the acid treatment (thought you were a green company?) and treatment to remove oder -"like febreeze". Told them I wanted carpets cleaned and smell out. To the tune of $269.96! Woah! Even with the extra "treatments" they said that would only be $120 and of course the initial cost which should have been $78 really should have been only $214.33. Why so much of a difference? And why would you advertise to clean carpets with water only for $78. I could have rented a carpet cleaner from Lowe's and done that for only $30! REALLY? REALLY! I am VERY DISSAPOINTED, not to mention out so much money for something I was told would have no extra hidden costs. And I feel those treatments were HIDDEN COSTS! You advertise to clean carpets????? NO I DON'T THINK SO! I am very tempted to call the Better Business bureau and the Attorney General's office on this type of practice. And I was not given a receipt. He wrote it up right there, he took my check right there. Why couldn't your company give a receipt right there? I was told it would be sent to me. And I MUST HAVE this to be re-embursed for the Estate I am trying to ready for sale.
Quality of service
Operator got some really bad spots out. I thought I was going to have to replace the carpet.
The results were exactly what the commercials promised.
Great service. Darwin was very attentive, detail, and took the time to make sure that the job was done correctly
Clean, no smell left behind. Quick, guys were very polite and professional.
CLEAN carpet. good service.
Technician came on time. Explained the procedure and asked if I had any other questions. Very courterous and professional attitude.
Green products
Very clean but expensive!
FEELS CLEAN, SMELLS CLEAN, DOESN'T MAT BACK DOWN LIKE COMPETITORS, LOOKS CLEAN AS CAN GET ON OLD CARPET. WILL USE AGAIN...TECHNICIAN MAKES BIG DIFFERENCE TOO! REALLY LIKED TIM.
The representative treated a soiled patch for us and said if we were not pleased he would simply pack up and leave. Needless to say we were very pleased. Nice job and friendly service.
SO FAR THE CARPET SHOWS TO BE STILL CLEAN WHILE WITH OTHER COMPANIES THE CARPET WAS DIRTY VERY QUICKLY. TECHNICIAN WAS VERY FRIEDLY AND KNOW ABOUT THE PRODUCTS AND WHAT HE WAS DOING
On time, efficient and effective.....good job.
The new brush equipment was awsome
I like that you are cleaning with just water and that there are no chemicals left behind. I have used traditional carpet cleaning before and it left my carpets feeling slimy and dirty. Zerorez left my carpets feeling fresh!
Our recent experience with your company was nothing short of the highest satisfaction rating a customer could possibly give! The carpet cleaning results were incrediable! We never thought this 10 year + carpet could look and smell so good! Both of your company representatives were extremely professional, knowledgeable, curtious and friendly!! I commend both your company and staff and would not hesitate to refer you to our friends and business associates! Thank you again for a JOB WELL DONE!!
Sincerly,
Mike and Cathy Halyard
No soap
The final results and the polite nature of the applicator, Roy.