- Phone: (214) 372-5326
- Visit Website
based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service from Jess
The advertisement on KLUV stated a $100 gift certificate for Fuller Jewelry and none was provided.
When I call again to inquire, I was told "oh it will be sent to your email". That has not happened.
We like the carpet cleaning job, very disappointed about the false advertisement on the radio.
Also, being told something on the phone and not being accurate either.
What about accountability. We paid more than the advertised amount and did not get what was stated on th radio nor the Zerorez office (if the office does the call answering).
Disappointed in Corinth
First name removed Willis
Really expensive
Green and enviro friendly!
Technician did an excellent job and carpet looks great! MY DISAPPOINTMENT IS OVER THE BAIT AND SWITCH PRICING TACTICS! GO BACK AND LISTEN TO YOUR RECORDINGS! I CALLED IN ON THE $89.95 3 ROOM SPECIAL BUT ONLY NEEDED 2 ROOMS DONE! LADY ON PHONE TOLD ME I COULD GET 2 ROOMS & MASTER CLOSET PLUS STAIN GUARD FOR THAT $89.95. WHEN THE TECH ARRIVED HE EXPLAINED HE NEED $50 FOR CONDITIONING WHICH I RELUCTANTLY AGREED TO! WHEN I GOT HIS INVOICE IT WAS FOR $201.75. WAY OVER WHAT I HAD BUDGETED! SO I'M ONLY PARTIALLY HAPPY AND NOT PLEASED AT ALL ABOUT THE LACK OF CLAIRITY IN QUOTING MY APPOINTMENT!
Name removed Phone number removed
That it's natural and green. It's not full of chemicals that can harm the human body along with my dogs. The techs called ahead to let me know they were on their way like expected and arrived inside the window of time that i was given. They were polite and courtesy.
Their names are Randy and Daniel. I would requests the same two techs again if possible
cause I was plesaed with their manners and doing a great job to the best of their ability. Thank You, Name removed
Courteous technician, thorough job, paid special treatment to walkways, i.e. dirtiest part of the cleaning and the results really show.
I've had Zerorez clean my carpets and was very impressed with outcome and customer service from representative.
I recently had a rep out to give an estimate on some other services I'm thinking of using.
We used your company because our son recommended you as he has used you on commercial carpets in his business. The service was fine and our carpets look great. Luke was very professional and did a good job. My only complaint and disappointment was the "add ons". We were quoted $l79.00 and were never told that your company evidently has a limit on the size of a room. Our home is certainly not large but our living room measures about 25' X 12' so we were charged for an extra room. We also had some ground in dirt where we sit to work the computer and were charged a $75 fee for stain removal. This brought our total to $310.66 , some $131 more than the quote. We will recommend your company but will just caution people to watch for add ons.
They were on time, I told them what I wanted, they expained what what they could do, what it would cost and options I had. They got to work and performed a miracle on my carpet. After they finished my carpet had a really clean feel to it and still does.
Nolan the technician ( Very Professional ) did a wonderful job w/ your Very Efficient Equipment !!! I will recommend your company ... Thank You Margaret Gagliardi
Cleaning was quick but thorough, carpet looked great afterwards.
The results.
The green aspect of the cleaning.
The friendliness of the men who came to clean.
The results of the cleaning process. Beautiful
Our sofa looks much better after cleaning. The tech was on time and professional. I only regret that I forgot to tip him!
My carpets always look great after Zerorez cleans them.. Your technicians are friendly and knowledgable! I love the fact that Zerorez doesn't use soap so my carpet looks and stays cleaner longer.
Fast, on time, courteous, efficient, no high pressure, cost was what was quoted.
Your service was awesome, No complaints. I will be pleased to use your services in the future.
My carpet looks clean again..
Our carpet actually stays clean and doesn't resurface all the spots we had previously.
I have been using Zerorez for several years now and this has to be the worst job ever. I have always been happy, but the guy they sent didn't move one thing, the carpet where simple stains were, is still dirty. It was like he didn't even try. Then he tried to inflate the price $600.00 over what I was quoted. I was very unhappy with the service I received. Doubt I'll be calling Zerorez any time soon.
The carpets were too wet when the crew left.
The technician was very professional and did an amazing job on our dirty carpet! We were extremely pleased!
It was quick & got the carpet looking good. Great to have a coupon to keep the cost down.
carpet is 8 years old and looks great.
Was dry in no time
Professionaly handled and quick. Technician was very personable and good.
Promtness, courtesy
The young man who came out and cleaned our carpets was neat in appearance, polite and did an excellant job in cleaning our carpets. We have always received great service with your company.
my carpets were very solied. The tech that came to my house was friendly,informative without being pushy. I am very sensitive to cleaning products/perfumes the products use by zero rez didn't cause any allergic issues and headaches. Everyother carpet company I have use at least has. The stain remover treatment applied to my carpet works beautifully. Thank you. Have already recommend this company to many friends.
I had excellent service and the guys did a great job. They provided outstanding customer service and were quite knowledgeable. But you are more expensive than other carpet cleaners I have used in the past. For routine cleaning I will use a differnt company but I would call you in when I need a good deep cleaning.