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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They clean well and the guys clean the carpet well
Love the quality of carpet cleaning and the professionalism of the carpet cleaners. Also very efficient.
On time & great work
The technician was very friendly and very informative and thorough. I know your product is excellent because we’ve had you for several years.
Carpets are so clean and spot removed. Tech was professional, friendly and went out the his way to clean some tough spots.
Excellent expertise and service.
Should discount service when rescheduled due to Zerorez's fault (broken down truck). This inconvenienced us largely for several reasons.
Good customer service and relatively easy to change the scheduled appt time, which I had to do for personal reasons. Thanks!
Rafa was SO friendly, knowledgeable, detailed oriented, and efficient! I couldn’t recommend Zerorez highly enough for vent cleaning!
First of all, the rep on the phone gave false information. Once the tech arrived, he said the stain may reappear, but the smell would be gone. Well the stain was still there and the smell is still apparent. I work out of town, but once I get back, I will be contacting them once again to have them reclean the stained mattress.
Did a good job
Upselling.
Told my tenants the house had bad bacteria.
I verified with three other services including HVAC that your guy was using scare tactics.
Stick to carpet and drop the up-sale.
You lost this customer.
Did an amazing job. Took out stains I didn't think would ever come out. Our technician explained what he would be doing and and gave us tips to protect the carpet after he was done as well. Didn't try to upsell any sort of extra service either.
Carpet looks like new
Clean products, affordable, great job!
Cost effective and your guys always do a great job
The method of cleaning carpets and tile - both give excellent results. I appreciate the professionalism of service techs and efficiency of time involved with projects. They are personal and professional in work processes. Thanks Zerorez!!!
Cathy and Randy Stephens
The tech was on time. He was very courteous and professional. He was in and out quick and he did a good job on cleaning the carpet.
Zerorez has been constant and stead with pricing, customer service and organization. You can’t ask for a better company. I have been doing business with them for over 14 years and I won’t use any other company. I recommend them to everyone I know!
The communication with their customers
Joe was great!
Wonderful, efficient technician. Very hard worker.
Paul was very professional!!! Polite and very tentative to his work, felt comfortable with him being in my house.
Diamond was a great tech. He was on time, and did an excellent job. When I do Zero-Res again, I want Diamond to be my tech.
Doug Elliott
Quick, easy and effective
Was very happy with my carpet cleaning
Looked better than I expected
I thought the technician did a great job getting the stains and soil out of the house we just purchased. He was friendly and informative.
Arrived on time. Worked quickly. Did great job
Everything I like
We had the ducts cleaned and the carpets cleaned. Both techs were very kind, knowledgeable and I feel they did an excellent job. Thank you Raphael and Shane.