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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He got the one stain out, but the wine stain is still there. We will live with it.
Work slower so spots would not be missed. Move moveable small furniture that needed cleaning underneath.
Actually, I was pleased---was just out of the hospital and had a lot of people coming in and out.
I love the product you use and especially Ken who did my job. He was professional, polite and explains what he will be doing.
The young man who cleaned my carpets on Tuesday did a remarkable job for me. The spots I was concerned about were cleared in no time, and he was polite and helpful.
You can tell that the residue has really been removed from the carpets and they are very clean! The whole room feels clean. All of the technicians who have cleaned our home have been very gracious and professional. This means a lot!
I had a very late clean. 4:00, it took til the next night before my carpets were dry. They were very wet. The wettest zerorez has very got them. The attendant was nice. I have used your company since the 90s and have always been very pleased. Not so much this time. I will keep using your company because I like the filter method your company provides.
The technician was very friendly and personable. He did a fantastic job cleaning our carpets!
Burt did a fantastic job cleaning my carpets.There was a pretreatment then the steam clean. I did have many stains that are now gone. This is my second time using Zerorez. I am very happy with this company.
My carpets were cleaned yesterday morning. He left around 1:30. My carpets are not dry! He said it would take 6-8 hours. It’s been almost 36.
Plus $60 to clean a small area rug is too much.
Using no soap. Burt was very efficient and personable. Thanks Burt 😊
Jessie did a great job on my carpet. He stayed longer than any technician has stayed before, and did a thorough job.
The technician that came out was extremely knowledgeable and did a better job than usual Zerorez and I have been using zerorez exclusively. You should promote him!
Love the no residue. Carpet dried pretty quickly. Shane did a great, thorough job.
The tech was professional and friendly. He walked me through what he was going to do. The products made my carpets look brand new. Overall, very pleased with what I received! Thanks Zerorez Dallas
On time service. Courteous service technicians. Eco friendly products.
Our tech did a wonderful job
Your complete process.
I was disappointed that they canceled the day that was scheduled. We had removed furniture and made our house very uncomfortable for an additional 5 days.
great service! very helpful technician
Prompt, profession and time efficient
Dependable, timely service; courteous, professional technicians; excellent results
We had our carpet cleaned on Friday, July 7, in the afternoon. Jesse was exceptional. He was very thorough and conscientious. Some areas needed extra attention. He presented the situation to us and gave us several choices. One place he suggested the site be flooded & extracted. We chose to pay extra & add the process. When Jesse finished, while it was still damp, the area looked clean. However, after it dried, the area looks like it has a spot that needs to be cleaned.
We have used Zerorez several times in years past and have always been satisfied with the service. This time was no exception. However, when the carpet was dry in years past, it looked even better. Therefore, we would like to have Zerorez come back out & clean this one spot again.
Thank you,
Name removed,
6225 Whitman Ave,
Ft Worth, TX 76133
Phone number removed
Shane did a great job! He was on time, professional and also very personable, too!
Fast drying time, pet products. My master bedroom odor was not resolved. Think tech did not spend enough time in this room.
Small wall damage was done and not reported to us. I wish they would have just simply let me know. Service was good other than that.
On time and great service.
Timely, great service and price
Appointment was set for 7/6/23. Left work early to be present and at the time service was scheduled we received a call to reschedule for Saturday, 7/8/23.
Scheduling system is not very easy to use since the time is a range that makes it difficult to know when the service will actually be done.
Love all of your products and services, of which we have had many. We have only used Zerorez for over 15 years!
Jonathan was knowledgeable and provided excellent service.
I like that no harsh chemicals are used