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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Exceptional stain removal and cleaning!
Evan was absolutely wonderful. He did a great job cleaning my carpets and tolerating my 2 dogs. My carpet looks brand new, it's soft and no oder whatsoever. I've already told my family and friends. I was very happy with the price as well.
I like the zero residue aspect. The technician explained all the options and listened to what we needed.
Our carpets were horrible. The cost to remove the stains was high, but very effective. Mario explained what he could and couldn't do, what the cost would be if we proceeded, and ensured we were satisfied to complete the service. The carpets are like new now. Outstanding results. ERP
The carpet was beautiful and had a wonderful fragrance when he finished cleaning and applying protection. Diamond was so personable yet professional in his approach to the job. I will ask for him each time my carpet needs cleaning. I also liked the fact that there was NO RESIDUE!
Easy to use website to determine cost and make reservation. Reminder messages for appointment before tech arrival. Tech showed up at the appointment time. Very professional, very versed in treatment techniques and use of equipment. Went around to ensure what areas we needed cleaned, moved light furniture around to do thorough carpet cleaning. We like the fact that there is zero residue in the carpet after cleaning, you just have to let it dry out before use. Overall a very professional and thorough job and a satisfied customer. Thank you.
Quick, proffessional and they care no matter how small the job is.
Quick and easy and very good.
The knowledge of the technician and the explanation of the work being done and any other fixes that needed to be done
Remove the tipping option!!
Everyone expects a tip for doing the job they are already getting paid for. (Waiters in restaurants make $2.16 per hour so that is different.)
When a company puts a tipping option in their invoice it becomes an expectation of the employee and it puts pressure on the customer to tip or they are considered cheap. And it’s a way for the company to pass the buck to get their customers to keep their employees happy. Ridiculous!
Chemical free
We have used you for several cleanings. Always easy to make an appointment. On time and always great service. Raphael was tremendous! Very professional and great suggestions.
Customer service is very helpful
The guys were efficient and did a great job. They answered every question I had and took time to explain how their process works. I would highly recommend.
Good price!! Jordan was our tech and he was on time, professional and did an overall nice job!
Bert did a great job.
Punctual, good value, fast but thorough, good communication.
I really appreciated the represented you sent. He was polite and professional. I felt positive about the cleaning because of water only. My only comment is more water removed from the carpet would have been a positive. And the rep suggested vacuuming - and that is a must. So much dust was removed with the first vacuuming after the carpet was cleaned. The tile was beautiful. I took an old towel to dry left behind water and it made me realize how much I need the tile cleaned by a professional. I don't always feel comfortable with strangers coming into my home, even though I want their help. But your young man would have made you proud.
I like the fact that you clean without chemicals, and the end result is fantastic. The cleaning crew is efficient and well-trained and respectful of the walls, floors and objects in the home. I won't use any other cleaning company.
The technician was on time, thorough and courteous. Carpets look great!
Good, very good.
We have had Zero Rez out to do our carpet & tile a few times & we have always been pleased with their work. Thry are efficient & do a great job.
Arnell did the service this time. He was kind, polite, friendly, efficient, & did a great job. Will schedule their service again.
Your service techs were great. Thanks
Very professional and friendly.
Not as thorough as I was hoping in two rooms. Cost for a stand alone rug was $160. I declined because the rug didn’t even cost that much. So not a value at all.
Excellent results and quality for the price
No heavy cleaner smells
Our technician Tristan, was on time, very efficient, helpful and friendly! We will definitely use Zerorez again in the future!
The technician didn’t try very hard to put extra effort into getting all the stains out.
Professionalism