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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful experience.
Took a while to try - because of the humidity.
Floor looks fabulous. I will definitely use again
The person who came here was very nice over the phone (as we were not here). we understand that we are supposed to vacuum beforehand but we did not realize the contractors had left as much mess. however even so. there were still some larger pieces of material on the ground that could have been picked up first, because it makes it seem like areas might not have gotten cleaned even. also there was some wall powder that got wet and made a worse mess in the carpet than if it had remained dry. this was unfortunate.
also the company called and tried to change the time to earlier, despite someone having confirmed the time. and then they ended up coming late, although they never called back to confirm anyone was coming at all. both of which caused some issues on our end. it was unfortunate as the company had been recommended by our contractors!
Fast booking, on time arrival, quick service, friendly and knowledgeable technician.
Coffee stains didn’t come out of couch cushion.
Great job!
Professional, courteous and a clean carpet!
Diamond did an excellent job w/ explaining what was to be done, how much it would cost, and spent the time to do the job right.
There was gum and other adhesive tape residue that was supposed to be taken out of the carpet. I noticed a difference but not a removal of 3 sections but the 4th section by the fridge wasn’t even touched.
response time was fast, and was polite
Exceptional service provided by your technician
Thorough and made sure our chairs we very clean. Personable service people
The technician was very professional and through. He did a great job.
Fair pricing, friendly staff, knowledgeable technician.
Clean quick and professional
The tech did a good job cleaning the carpet. He arrived in the 2 hour window and was very polite.
The service techs that serviced my home were professional, quick, efficient and very informative! I would recommend them each time and Zerorez every time! My carpets look amazing and my house feels much FRESHER. Thank you!
Joseph did a great job.
Their experience
The zerorez made a huge difference. They did a fabulous job and we're very professional. Pricing was very fair.
Basically everything! Excellent product and fantastic service. Jacob did an incredible job at my parents home and was very professional the entire time. Thanks Zerorez DFW
How professional the job was done.
Great and dependable service. Tech was very courteous.
Caesar was OUTSTANDING! Took time to explain what he was doing and gave me some helpful advice. He was also very nice.
Joe was very professional and explained everything and he did a fantastic job.
Carpet cleaning is great! Removes stains and dirt..leaves no residue. I have been using them for years!
Very detail oriented and courteous cleaning crew and superior cleaning methods.
Great service , thank you for doing a wonderful job.
Our service call didn't start off on the best note - service truck broke down after the technician was ready to start cleaning our carpets. It was late n the day, so they were not able to start or finish the job. This was on a Friday so we didn't receive service until Monday. When we did get the service they did an amazing job. The carpets look and smell so much better. The two technicians we dealt with over the course of the 2 encounters couldn't have been more polite and professional. We appreciate the excellent customer service provided to us.
polite, efficient, thorough
No chemicals and carpets look really nice and clean.