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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician did an excellent job on a carpet that looked like it needed to be replaced, but it looks Great. I am very satisfied with the quality of service.
I was very satisfied with my cleaning.
Amazing!
I like that you don't use detergents that leave residue behind. I like that you use a scrubber to loosen the dirt before using.the water wand. Setting up cones in specific places to protect my walls from the hose is very thoughtful. I also liked how there was a "window" in the hose so I could see the color of the water being sucked out of the carpet.
Our service provider, Rafael, was very friendly and did a great job. He explained everything and made us feel comfortabe about selecting Zerorez to clean our carpet.
Our technician, Kevin was excellent!!! He was very thorough, did an excellent job, and was very knowledgable.
Quick and efficient! Carpets look / small great and customer service was excellent!
Arrived 3hours ahead of schedule and I could not stay and move chairs out of the way
Carpets should have been vacuumed before but we did not
My technician was very courteous and informative. He did a good job getting my carpets cleaned .
Good results and decent pricing on carpet cleaning. Knowledgeable and courteous employees. Excellent customer service via phone.
I would like a refund for the “protective” coating the technician convinced me to purchase for $80. After cleaning (very satisfied with the cleaning), he brought in a spray bottle of filled with “white stuff” and squirted the carpet a few times. NO WAY his application process reached more than half of the carpet. I should have said something, but I was so shocked. Then, during payment, you offer the opportunity to “tip” the technician. I’ve never been asked to tip a carpet cleaner before. Needless to say, I did not tip him! I was very pleased with the cleaning, but NOT with the application of the protective coating.
Great service from our technician.
Excellent service, professional and courteous. Made the carpets look salvageable which was a great surprise!
Fabian was AWESOME! He took the time to make sure all was done right! It looked incredible! He was so nice and professional… I could not be happier!
Always does a great job!
Not being up sell each visit. The special was 4bd for $99 with free Rangers tickets. I added an additional hallway for $30. But only needed 3 rooms done and he only did 3 rooms. However he requested an additional $30 for area rug. So in the deal your tech did 3 rooms not 4. Added the rug and I am still waiting to hear about my Rangers tickets.
Love zerorez but pricing always ends up being extremely high
He did a good job and walk through each room being cleaned! good personality
My initial appointment was scheduled for a Saturday morning. I spent 3 hours having some movers get my everything moved out of the way so I could be ready. On Saturday morning I received a call saying I would have to reschedule the appointment due to an equipment malfunction. I spent the next 2 days living in a house that was in complete disarray with no place to sit. For my all the trouble and inconvenience, I was offered (after I had to ask for) a 10% discount. Hardly a compensation for the inconvenience. Would be better to have a room charge taken off.
When the technician finally came, although very professional and polite, he spent about 45 minutes cleaning 2 very large rooms, 2 small bedrooms, and a hallway. I couldn't really tell the living room or hallway had been cleaned at all (but the carpet now feels crunchy under foot) and the master bedroom carpet has visibly noticeable streaks.
I think it's probably a better investment to buy my own steam cleaner unit and take the time to get it clean.
Our Zero-rez technician deep cleaned our carpets and was able to get the stains out. Great job!
Fast & carpet dries quickly. No bad smell while drying either.
I was amazed at what they got outbid our carpet without the harsh chemicals and harsh smells!! My son had rolled his chair all over the white /cream carpet ((not not our choice 🤣🤣) and they were able to get most of the black marks out. I honestly was shocked! Super friendly fast efficient and FOUR RANGERS TICKETS!! great price too. I had a 15 year old carpet cleaner (donated) that I tried to do with and got so frustrated- I'm so glad I found zero Rez the technician was incredible and friendly and professional
It’s residue free and cleans well.
compliments all around, the crew worked hard and together to accomplish task at hand, through adversity.
Joe was very informative and friendly. He let me see the difference as he was cleaning my carpets and I appreciated that transparency very much!
I like the carpet looks clean, after they are done. All friendly and conscientious workers (except one)
She cheated me and added 30 dollars to the agreed on price. Never got it back. And she did a lousy job. It was made right by ZeroRez!!
It’s awful to listen to the noice while waiting on the phone. And waiting you have to do….20 minutes it can be.
Ok I know you asked what I like, but took the opportunity to voice my dissatisfaction.
However, I do like the work and keep asking you back. 😊- I do like your work.
Prompt and technician was very knowledgeable.
Technician was prompt and courteous. Carpets look great and dried after 6 or 7 hours.
I’ve emailed w/pictures of the bubbles & streaks the “Sealer” left on my tile floor - after 8hrs, $3k & a 2hr re-clean the floors look awful!!!
It was quick and easy, and the technician was very personable and knowledgeable.