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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Appointment was kept at specified time. End product looks good. We will observe over the next couple of months to see the results.
The cleaning was fast and the carpet looks great
Courteous and friendly. Did not try to over sale.
No chemicals used to clean the carpet. Friendly service.
My carpet looks and smells great!
The carpet looked awsome. I am never diappointed with Zerorez!
I was truly impressed the way my carpet looked after it was all dried. It felt soft and looked new again.
Honest, quality customer. Service.
The professional service you recieve from your representative. Ray was very thorough and explained every step he also followed up several times throughout the service to ensure it was up to our expectations.
Valton called before he came, showed up on time, and did a very good job of taking enough time to explain the Zerorez difference. Very good experience.
The 3 rooms for $99 sounds really good. Add a few other items that are probably less area than the 1st 3 rooms and you can spend nearly 4 times that amount. Seems like $200 would be more reasonable considering the 1st 3 rooms were only $99? Name removed Phone number removed
The technicians did a great job on our carpet. I was amazed at
their ability to get some pretty tough stains out.
Effective carpet cleaning
The zerorez tech burned out one of the upstairs electrical outlets ,when he plugged something into it and did NOT mention this to me. As a consequence, this burned out outlet also caused the bath room lights and five other outlets to not work. If he had told me at the time it happened, I could have fixed it myself; instead it cost me $145 to have an electrician to come out, tell me what the problem was and fix it. If this technician would have told me what happened, I could have replaced the outlet myself...and saved myself $145. To make matters worse, the zerorez manager was absolutely unprofessional in every way a manager could be! He was not very helpful in any way, told me it was not his problem and refused to try and find a professional solution. If all this wasn't bad enough, we were told the carpet would be dry in 3-4 hours but it did not dry until the next day and had that wet dog smell until then. It appears that after the tech blew out our outlet, he was in a hurry to leave....you can see all the dirt left on the stairs, in the foot-traffic areas, as well as the carpet not appearing to have a cleaned appearance. I would have at least expected them to be left clean. I can't tell you what a difference it would have made if this manager would have been kind, professional and offered to have an electrician come out to find out what the problem was and if was their fault, pay for it and if it was our problem, we pay for it and given a voucher for a free carpet cleaning. Basically , we've spent $500 between the electrician and the carpet cleaning, and still don't have clean carpet!
Your tech locked us out of the property when he completed the job which we have yet to see. A locksmith is being called to gain access, retrieve the lockbox key and secure the property. We will incure an expense for this which we will expect you to reimburse. I also have not received any info on your Fuller's jewerly promo of a $100 gift card. I was the third caller on this promo. I need instructions on getting this perk. Please contact me personally at Phone number removed. Thanks. Name removed- Last name removed & Co. Real Estate
Knowledgeable, friendly and informative technician, very clean carpet.
You changed times without my knowledge.
the tech was very nice, but he didn' move anything even though they did not weigh 50lbs or less--and it was very obvious that to do a thorough job, they had to be moved. There will be outlines around tables in the middle of rooms. My housekeeper and I would have moved the pieces would have moved them ourselves if he had said he was not able to do so himself.
Quality of cleaning appears to have been effective on my carpet.
Environmentally and people-friendly. Great service - prompt, fast, friendly, and professional!
I had the worst customer service, the worst carpet cleaning, and the worst follow up. It really is a shame. I had asked you out to do 3 rooms and a hallway for $130. The guy then told my wife when he arrived that he could only do it for $375 - and that as a result it would be "good as new." With people coming over the next day, my wife felt pressured to take the man at his word. It was awful - new spots appeared, brown discoloration, and all the old spots appeared. The customer service I received when I called to question the service was rude. They set up a follow up appointment but the guy never showed - I wasted a whole afternoon waiting. Then, the guy that came out this week knew nothing of why he was coming out again. He hadn't done our floor before, he was clueless as to the problem. He said the first guy should have never said the carpet will be "good as new." I guess the first guy was just pressuring my wife to fork over more money. I find that practice very disturbing. I have asked for a full refund, but no one has contacted me back about that. I will definitely never use your company again. I feel ripped off.
Name removed
Phone number removed
Got carpets cleaned after 7 years. Carpet looked like new again.
They work! And the service was great!
It's resin free, and our carpet guy was really nice
Carpet did not look as good as you advertize nor did it look any better than Stanley carpet cleaning----Stanley at least put buffers under the funiture----you all did not and just swished through the rooms and did not care to take care of the rooms.
Oil stain left in driveway by Zerorez van.
There were some areas under the computer near the bed which were missed. Otherwise, they did a great job.
Very professional and super fast work.
Great job, carpet looks nice and fresh. He got out spray paint, laffy taffy, red wine, yogurt, and who knows what else. Yes, all of those stains were in just the living room. He was quick, efficient, knowledgable, and polite. Thanks a ton!
Carprt stretching not competetive with other cleaning companies.
I like how clean my carpets looked and how soft they were to walk on after they dried. Also, Tom, your tech was amazing. He was very imformative and when he was getting ready to leave my dog had an accident in the house and he came back in and used the spot cleaner on the area he had already cleaned and it came right up. He said that your company sells the spot remover but he didn't have any on the truck. I would be interested in purchasing the spot cleaner. Will use your company again!